Heritage Toyota Catonsville

Great buying experience No hassle buying experience. From the start to finish they delivered what I wanted. Sean was able to find the vehicle I wanted. Tyler was able to co No hassle buying experience. From the start to finish they delivered what I wanted. Sean was able to find the vehicle I wanted. Tyler was able to complete the deal and get me out the door without issue. Overall it was a good experience. Thanks to Sean,Tyler,and Dave! More

James Akinola James is very professional and knowledgeable. He helped me pick out the right car and ensured my experience was the best each step of the way. James h James is very professional and knowledgeable. He helped me pick out the right car and ensured my experience was the best each step of the way. James has over 20 years of experience and will not guide you the wrong way. Go see James if you want a seem-less car buying experience. More

A very enjoyable experience Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they Both Chuck and Crystal made us feel more than just another customer. They checked on us while we waited, and even though the wait was rather long they and all of the staff members were so nice and friendly you almost forgot the time. Thank you to your entire team service was awesome! More

Seemingly very low BS and professional experience As dealership experiences go, this was a good one. I originally chose this dealership after multiple online queries because I was harassed and pressur As dealership experiences go, this was a good one. I originally chose this dealership after multiple online queries because I was harassed and pressured the least by Mr Morsy. The finance department was also a professional and transparent experience. More

5 Stars Austin provided us with a fantastic experience at this dealership. We scheduled an appointment with him on a Saturday, and he was very welcoming, enga Austin provided us with a fantastic experience at this dealership. We scheduled an appointment with him on a Saturday, and he was very welcoming, engaging, courteous, and responsive through our entire visit. We had visited multiple dealerships the same day, and Austin’s service was a cut above the rest. He let us look at the cars we were interested in for as long as we needed, answered our many(!) questions, and stayed with us after close to finish signing for the vehicle. I recommend Austin to anyone interested in visiting this dealership! More

Great buying experience! We worked with Stafford, Virgil and Darryl to purchase two new tundras for our start up business PoopHappens, LLC. The buying experience couldn’t of We worked with Stafford, Virgil and Darryl to purchase two new tundras for our start up business PoopHappens, LLC. The buying experience couldn’t of been any better; we got a great deal and the process was seamless! They accommodated our every need and we will definitely be buying from them in the future. More

Awful customer service and mistakes Heritage Toyota’s sales team spent two months harassing us with multiple phone calls a day about signing a new lease before ours ran out in June. Late Heritage Toyota’s sales team spent two months harassing us with multiple phone calls a day about signing a new lease before ours ran out in June. Later we found out they made a mistake, our lease ended in July and Heritage neglected to close out our lease. Toyota financial is asking us to pay for this and is threatening us with past due notices on a car we returned to the dealership 6 weeks ago. My husband has called multiple times a day for the past week and a half to rectify this issue. He has left countless messages and no one has returned his calls. Now that the sale is over, they can’t seem to have the decency to pick up the phone and rectify their mistake. We want to speak to the GM immediately. It is not cool to mess with someone’s credit More

David is fantastic! Makes it fun and easy Please when you need a car see David he’s the best and no worries about getting a good deal. He always helps me and my entire family. Please when you need a car see David he’s the best and no worries about getting a good deal. He always helps me and my entire family. More

So happy Best experience ever!! They were nice and helped me out even when my credit wasn’t the best! And me and my husband walked away with 2 cars!!! Best experience ever!! They were nice and helped me out even when my credit wasn’t the best! And me and my husband walked away with 2 cars!!! More

Friendly- Professional - Fast Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit an Dropped off the car after scheduling an an online appointment the previous day. Met by friendly service employees who asked the reason for my visit and the recorded all the necessary information and escorted me to the service desk. Again, met by friendly professional service rep who explained what would be done during the checkup and the would call when my car was ready. Less than 2 hours later I picked up the car. More