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Heritage Toyota Owings Mills

Owings Mills, MD

4.6
1,103 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9801 Reisterstown Rd.

Owings Mills, MD

21117

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Showing 1,103 reviews

February 16, 2025

Rob Steiner treated me really good, it was a great experience, will definitely come back. More

by Carballooscar1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Steiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

February 14, 2025

I had a fantastic experience at the dealership. Adel who attended to me was friendly, helpful, and made the entire car-buying process easy. He really listened and understood what I was looking for, More

by Moh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adel Gannyu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 05, 2025

I had an absolutely incredible experience buying a car with Evon Greene at Heritage Toyota in Owings Mills! As someone who knows next to nothing about car buying, I was nervous about the process, but Evon More

by cassandramillerca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evon Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Toyota Owings Mills!

January 27, 2025

Left him several messages. ...never called me back. very frustrating. Customer service is seriously lacking More

by tundrabuyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brison Chu
Feb 03, 2025 -

Heritage Toyota Owings Mills responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Brison Chu at brison.chu@mileone.com or 410.753.8917 and we will work with you personally in rectifying the issues you experienced.

Feb 03, 2025 -

tundrabuyer responded

unfortunately, I've left him several messages and he never returned my calls.

January 11, 2025

Aydan was a joy to have as my salesman when buying my new Toyota. He made the experience much easier and worked hard to get me a deal that I was happy with. I was very impressed with him and will ask for him More

by rosssilver02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 03, 2025

Mr Brian park is good boy and they give me good deals thank you Brian for your help for me More

by SURAJ JUNG RAWAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erika Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Park, Brison Chu
Jan 03, 2025 -

Heritage Toyota Owings Mills responded

Hi Suraj, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 28, 2024

Brian Park was a great salesman and a wonderful guy to work with. Will however was not. The dealership backed out of the deal and reverted a warranty that they offered. More

by Ravens fan 17
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Will Singley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Park
Dec 30, 2024 -

Heritage Toyota Owings Mills responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns, in hopes of resolving this matter to your satisfaction. General Manager, Brison Chu, brison.chu@mileone.com, 410.753.8917

December 21, 2024

Joan worked hard to earn my business. Much better sales associate than most I've met. Worthwhile to at least give him a shot and see if you can come to an agreement. At the very least More

by mrprestonking
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Fleytman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joan Figuereo
Dec 26, 2024 -

Heritage Toyota Owings Mills responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 18, 2024

Brian Park and Dimitri were very helpful. Excellent service was given to us. Thank you! More

by emilyfonkats
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Chekhlatyy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Park
Dec 21, 2024 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Dec 22, 2024 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 11, 2024

I have been messaging for a full month, trying to see if my car was finally registered, and everyone I have been contacting is completely unresponsive, him included. I will never be doing business with them More

by stacie1019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dmitry Chekhlatyy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Park
Dec 13, 2024 -

Heritage Toyota Owings Mills responded

Hi Stacie. Thank you for taking the time to review Heritage Toyota Owings Mills. Our goal is to meet then exceed your expectations and sincerely apologize as it appears this did not occur. Our General Manager, Brison Chu, has attempted to contact you to further discuss your experience and address your concerns. At your earliest convenience, please contact Brison directly at brison.chu@mileone.com or 410.753.8917 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.