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Heritage Toyota

S. Burlington, VT

4.9
4,415 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,415 reviews

February 09, 2022

Derek is great. Kind, helpful and easy to work with. Fair and communicative. I enjoyed my experience. More

by Colleend624
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Blood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Spinner
Feb 09, 2022 -

Heritage Toyota responded

Colleen, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Derek to shop for your new Toyota, and that he was able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

February 09, 2022

Dani was great to work with. She was very patient with us, and helped us to get into just the right vehicle for our needs. It was a completely stress free buying experience. We will absolutely seek her ou More

by Maura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Acerno
Feb 14, 2022 -

Heritage Toyota responded

Maura, Thank you for taking the time to share your feedback, and for your kind words for Danielle! We are so glad to hear that you enjoyed working with her to shop for your new Toyota, and that everything went smoothly and was stress-free for you. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

February 09, 2022

Rob was amazing to work with. I refer everyone I can to him. Rob is patient and his follow through is excellent it’s about client satisfaction. Rob is kind ever pushy. More

by Kab1065
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Kab1065 responded

Never pushy

February 08, 2022

I bought my last car from Rob. It was pre-owned. Rob made that process smooth and fast. So a few years later when it was time to buy my first new car, Rob was my first choice. Friendly, knowledgeable, grea More

by Twinger73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you have enjoyed working with Rob for your automotive needs, and that he as made sure everything has gone smoothly for you. We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

February 08, 2022

I had such an easy & stress-free buying experience with Rob!!! I have a busy schedule and didn't have a lot of time (or motivation) to deal with a long, drawn-out buying process. Rob pointed out my perfect More

by Crystal C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Heritage Toyota responded

Crystal, Thank you for taking the time to share your feedback - We are so glad to her that you enjoyed working with Rob to shop for and bring home your new Toyota, and that he was able to make sure everything went smoothly and was stress-free throughout the process. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

February 08, 2022

This dealership does everything right. We recently purchased our 3rd vehicle from Rob. He has always been very knowledgeable and professional. He always exceeds our expectations, which is rare in this More

by wayne.racine.5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Heritage Toyota responded

Wayne, Thank you for taking the time to share your feedback - We are so glad to hear that you have continued to enjoy working with Rob, and that he and Christine were able to make sure that taking home your newest Toyota went smoothly! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

February 08, 2022

Experience couldn’t have been better - these guys were great at communicating, keeping us updated as uncertain supply chain-related issues played out, and very down-to-earth. More

by aruss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Weeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Lawrence
Feb 09, 2022 -

Heritage Toyota responded

Abel, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Keith to shop for your new RAV4 Prime, and that he was able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

February 08, 2022

Easy, responsive, pleasure to deal with. Good guys. Understood my needs. Made it a simple process. More

by Joe.Duggan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tek Luitel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JT Treichler
Feb 09, 2022 -

Heritage Toyota responded

Joe, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Tek and JT to shop for and bring home your new Toyota, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

February 07, 2022

I truly despise car shopping, but Rob makes it a great experience. I feel well taken care of and like I’m getting a fair deal. Rob is a fun personable guy that you can’t help but like - our kids even ask More

by Val C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Heritage Toyota responded

Val, Thank you for taking the time to share your feedback - We are pleased to hear that Rob was able to make your experience shopping for your new Toyota a smooth and enjoyable one! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

February 07, 2022

Jason is very professional, knowledgeable, and most importantly honest. He has tremendous patience and is great to work with. His strongest asset is his ability to communicate clearly and precisely. Y More

by Tap648
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon
Feb 08, 2022 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jason to shop for your new Toyota, and that he was able to make sure everything went smoothly for you! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

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