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Heritage Toyota
S. Burlington, VT
4,457 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,457 reviews
September 03, 2019
Excellent as always! We purchase Toyota Tundras for our business and every time I am looking to make a new purchase, I call Chucky from Stowe. Chuck Heingartner has made We purchase Toyota Tundras for our business and every time I am looking to make a new purchase, I call Chucky from Stowe. Chuck Heingartner has made every purchase a pleasurable experience and I will continue to purchase our fleet vehicles from Heritage Toyota thanks to Chuck. More
by Kristopher from Otter Creek Awnings
Employees Worked With
Chuck Heingartner
September 02, 2019
Sanity Saver!! After a really bad experience at Alderman’s Toyota in Rutland, we found ourselves on the phone with internet specialist, Rick Rice, to help us recover After a really bad experience at Alderman’s Toyota in Rutland, we found ourselves on the phone with internet specialist, Rick Rice, to help us recover. Rick led us to Liz and Liz led us to our 4Runner SR5 Premium. With great help and service we purchased the vehicle we wanted without the clear and apparent discrimination from Alderman’s Sales Manager. I cannot tell you how relieving it was to end our day happy when it started so horrible. Liz was friendly, knowledgable, relieving and efficient. Heritage took great care of us. We were even fed! 🥰Very happy, very satisfied customers - I will likely be purchasing a second vehicle from her in the next 60days. I highly recommend Elizabeth Bockus! Edit: Just wanted to add that we did in-fact return to Heritage and Elizabeth and purchase a second vehicle - same price range as the first. This time we chose Toyota Financing and Angus Gunn worked with us to get the right plan that worked for us. Thanks again to the wonderful staff and experience at Heritage Toyota in South Burlington. More
by 411119
September 02, 2019
Chucky From Stowe- Exceptional sales Person I was looking for a small SUV. Chuck found a used Lexus in outstanding condition. Chuck is very personable, very knowable about the product and very I was looking for a small SUV. Chuck found a used Lexus in outstanding condition. Chuck is very personable, very knowable about the product and very easy to work with.. He is well organized, with absolutely no sales pressure at all. He basis his career success to ;personal service. I have no hesitation in recommending Chuck to any potential customers. Steve Adams Stowe, VT More
by SPA 41/41
Employees Worked With
Chuck Heingartner
September 02, 2019
A great no-pressure car buying experience My wife and I are very happy to recommend Derek Blood at Heritage Toyota. We went in ‘just to look’ at the RAV4 and had done little upfront research o My wife and I are very happy to recommend Derek Blood at Heritage Toyota. We went in ‘just to look’ at the RAV4 and had done little upfront research on trim levels and option packages. Derek was very knowledgeable and went through it all very patiently with us, yet at no point did he give us the hard sell treatment. We felt so comfortable with him that we were happy to commit to a purchase that same day and are now the proud owners of a shiny new RAV4 Limited Hybrid. Derek, you’re a true professional and a real pleasure to deal with - thank you! More
by M&M
September 01, 2019
Great Experience Elizabeth helped me lease a new 2019 RAV4. Elizabeth knows a lot about the vehicles that she leases/sells and answered all my questions thoroughly. Elizabeth helped me lease a new 2019 RAV4. Elizabeth knows a lot about the vehicles that she leases/sells and answered all my questions thoroughly. She is very nice and went out of here way to help me find the correct lease and car insurance. Before I left the lot, Elizabeth made sure that the RAV4 was detailed and full of fuel. She also helped me connect my phone to the RAV4. Just great service! Thanks Elizabeth! More
by Justin357
Employees Worked With
Elizabeth Bockus
August 31, 2019
Helpful and friendly Our salesman Harrison was friendly and relaxed, which I appreciated. I paid a price that was reasonable given my research and the process was fairly s Our salesman Harrison was friendly and relaxed, which I appreciated. I paid a price that was reasonable given my research and the process was fairly straightforward from there. They were flexible with my payment method as well. Bonus: they helped my boyfriend jumpstart his car which died in their parking lot (past closing time, no less) and I got to drive away in my shiny Toyota! More
by Bwa67
Employees Worked With
Angus Gunn, Zack Roberts, Harrison Bush
August 31, 2019
Easy as pie From start to finish, time in and out with no push to sell me additional parts and services (my experience at another dealership) made this a satisfa From start to finish, time in and out with no push to sell me additional parts and services (my experience at another dealership) made this a satisfactory service call. More
by Minivan
Employees Worked With
Jay Jerger
August 29, 2019
Extremely frustrated Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the Frustrated with Heritage to say the least...My wife and I purchased a certified 2015 Tacoma DCLB from Heritage almost a year ago. Our salesman at the time, John Treichler, was great to work with and we thought we ended up with the right truck for us. We need a truck for our business and had to upgrade from a 08 Tacoma standard cab due to the birth of our daughter. We loved that 08 (purchased from Heritage) as it was a great truck with minimal issues except regular maintenance. We never had it serviced at Heritage except for a couple recall issues and that is likely why we had such a positive experience with that truck. Long story short, from day one our truck has had a vibration/shudder/shake that after months and many visits to service is still there. Andrew, the shop foreman, has driven it with me twice and each time he told me the vibration is not normal, but Heritage claims it is normal. There has been no explanation as to why the truck does this and despite a couple attempts at diagnosing it, the issue persists and appears to be getting worse. I have kept in touch with our salesman , JT, and he has tried to advocate for us. I have explained my level of frustration to him and he put me in touch with the general manager of Heritage. We had an encouraging conversation during which he said he would look into in and then get back to me the next day. That was over a month ago and I have heard nothing from him. I have left him several voice messages and none have been returned. So, here we are with a truck with a consistent vibration that appears to be getting worse that is supposedly normal but is apparently inexplicable by Heritage or Toyota. I can't in good conscience sell this truck knowing it has this issue despite the fact that at this point I would be happy to be done with it. Perhaps a Chevy or Ford would be a better option. I'm sure Heritage would be happy to sell us a different truck at our expense but that is not a viable option given our situation. I have invested a significant amount of time and energy over the last year trying to sort this issue out with Heritage and Toyota and to this point there has been no recognition of this by either. We are beginning to explore our other legal options as it would appear that Heritage is not concerned about our experience or keeping us as customers. 10/1/19 Update: Despite being contacted by management at Heritage and being told they would resolve our issue, we're still in the same situation with our truck.... More
by mdavis
Employees Worked With
Other Employees :
Ryan Denneker, Andrew (Shop Foreman), others that no longer work there., Kate Castonguay, Jay Jerger, JT Treichler
August 29, 2019
EXCELLANT SALESMAN - DEREK BLOOD When I contacted Derek Blood at Heritage Toyota, he listened to what we were looking for. He took the time to explain the option packages, and worked When I contacted Derek Blood at Heritage Toyota, he listened to what we were looking for. He took the time to explain the option packages, and worked with us to get the vehicle that we wanted. His professionalism, knowledge and all around personality was phenomenal. I would recommend anyone looking to purchase a Toyota to work with Derek. The Financial person we dealt with I can not say we felt the same. He was condescending speaking to my wife, who is the one who has purchased all our vehicles and has the financial knowledge. Had we not had the experience we had with Derek, She would have walked out of the dealership and taken our business else where. Derek is the one who saved the sale. More
by Tundra2019
August 29, 2019
Great Service at Heritage I recently took my car in for service at Heritage Toyota in South Burlington, Vt. The service provided by the Service Department was excellent. They I recently took my car in for service at Heritage Toyota in South Burlington, Vt. The service provided by the Service Department was excellent. They explained the issues found, made accommodations for a rental since my vehicle would be in the shop for requires work. I can’t say enough good things about Dana Lawrence and her team for the service they provided me and taking care of work needed on my vehicle. Thank you very much! More
by 18Camry
Employees Worked With
Dana Lawrence
