Heritage Toyota

routine oil change Like usual, I was able to get right in for my service. I no longer get myself comfortable in the customer lounge and my service person is back to get Like usual, I was able to get right in for my service. I no longer get myself comfortable in the customer lounge and my service person is back to get me. More

Wonderful and knowledgeable dealership A few weeks ago, I went to Heritage Toyota looking to test drive a RAV4. There I was greeted by Liz who was so helpful in searching for a used vehicle A few weeks ago, I went to Heritage Toyota looking to test drive a RAV4. There I was greeted by Liz who was so helpful in searching for a used vehicle I wanted to test drive. While the vehicle I had in mind had already sold, Liz was quick on her feet to find me something similar to look at. We went for a test drive around the area. Before putting me behind the wheel, Liz got us to a comfortable side road off the busy main area where I could test drive the vehicle without the pressure of a busy 3 lane roadway. There she stopped and showed me every inch of the vehicle and what each and every button does. She went over the vehicle and was extremely knowledgeable about what it was capable of and what the features were. After a quick test drive, I knew this was my next car. We got back to Heritage and Liz was so wonderful in helping me go over all the options for the loan and helping me breeze through the application. Once done, it was time to wait for the paperwork to be processed. On a very busy day, with a lot of other customers, Liz continued to check in on us and make sure we were comfortable. Once in the hands of the financial office, we were with Christine. She was a pro at navigating the paperwork and getting us through the process, with a relaxing vibe and a pleasant sense of humor. She walked us through all the options and was great at explaining them to us and put me at ease through a stressful time. Liz and Christine made it possible for me to leave that very day with a used, but still new vehicle that I really love. After driving the vehicle for a week, I know I made a good choice and will have this vehicle for years to come. Finally, I made a service appointment to have winter tires placed on the vehicle. Dana, one of the wonderful service advisors quickly got the appointment on it's way. After a short wait in the very comfortable waiting area, my new vehicle was ready and waiting for me. Overall, I am so impressed by everyone involved in the process for buying my new vehicle, and very happy with my choice to go to Heritage. More

My struggle with indecision. I really ran Mark through the ringer.. I went in and I did not know what I wanted.... I knew what I needed but still ,I had not decided on anything. I really ran Mark through the ringer.. I went in and I did not know what I wanted.... I knew what I needed but still ,I had not decided on anything.. Mark's patience was refreshing. I am not an easy person to deal with but again Mark was patient and knowledgeable..While I was looking for the right choice at other dealerships, he was calm, focused, and helpful.. I would absolutely recommend working with this guy.. More

The most outgoing salesman Derek is super smart and very friendly. Sitting down with him I was comfortable right away and didn’t feel like I was going to be forced or tricked in Derek is super smart and very friendly. Sitting down with him I was comfortable right away and didn’t feel like I was going to be forced or tricked into anything. Derek helped me find the exact kind of vehicle I was looking for the first time we sat down. I was notified a few times a week with pictures and descriptions of vehicles. I highly reccommend Derek Blood if you’re looking for someone to help you find a new vehicle. He has an answer for every question! More

Great service provider. At the outset, the dealership was very much attentive to my goals and objectives. Fortunately, things got even better when I was quickly directed to s At the outset, the dealership was very much attentive to my goals and objectives. Fortunately, things got even better when I was quickly directed to speak with Mike Thomson for assistance. Mike was a great guy. He listened to me and he helped me identify and acquire my vehicle of choice on very fair terms in an efficient manner. Mike was patient, knowledgeable, very personable and I highly recommend him to all. More

Fantastic experience I desperately needed a new vehicle that I could afford but had a lot of specific criteria that needed to be met. Chuck was able to help me find that I desperately needed a new vehicle that I could afford but had a lot of specific criteria that needed to be met. Chuck was able to help me find that exact vehicle at a lower monthly rate than I had expected. The entire experience could not have been better, there was never any pressure or hassle and everyone there was so nice and accommodating. This is the first Toyota that I have ever owned! More

Helpful and friendly! Dana was very friendly and welcoming from her initial greeting. She was very helpful, checking with the service team on items that needed to addressed Dana was very friendly and welcoming from her initial greeting. She was very helpful, checking with the service team on items that needed to addressed for the state inspection, including checking pricing on aftermarket replacement parts. True to her word, there was no charge for reinspection following repair. More

Wouldn’t Give up! I walked into Heritage Toyota know it wouldn’t be easy. I had a lower credit score and over double the allotted miles for my lease. Michael never made I walked into Heritage Toyota know it wouldn’t be easy. I had a lower credit score and over double the allotted miles for my lease. Michael never made me feel bad or worried. He did everything he could and was relentless on making me feel like it all would work out. Guess what?! It did! I have a car and payment I am comfortable with! Thank you Michael for the wonderful care and all the time you put in. I also want to mention Zach Roberts, who also worked effortlessly in the financing for me! He was a kind and respectful! Gave me a lot of options and even things to think about in the future. More

Wonderful We were trying to get an Avalon Hybrid and I sent my boyfriend up to test drive it. I was at work and would not get off work until 5 and was an hour a We were trying to get an Avalon Hybrid and I sent my boyfriend up to test drive it. I was at work and would not get off work until 5 and was an hour away. He loved the car and knew that I would. I called my credit union (NEFCU) and they got me all set. Marc and Connor worked it out so that everything was all set aS they directly coordinated with NEFCU. Marc stayed late, I signed all the paperwork and he took extra time to help me set up my phone and show me all the wonderful gadgets on my new to me car. It was a seem less experience Thank you Marc More

Heritage Toyota Vermont Excellent customer service. Very nice sales people. Extremely helpful, knowledgeable, and very professional. Would definitely recommend to anyone I kn Excellent customer service. Very nice sales people. Extremely helpful, knowledgeable, and very professional. Would definitely recommend to anyone I know. Thank you and love my new car! More