Heritage Toyota

Joe was great to deal with. Very patient and very knowledgeable about the product he was selling. Answered all my questions. He even set up the website on my phone and contacted Very patient and very knowledgeable about the product he was selling. Answered all my questions. He even set up the website on my phone and contacted my insurance company. The experience was very painless. Not the way dealerships used to be. More

Having just completed a deal at Heritage Toyota last Saturday for a 2026 RAV4 Limited model, I must say the entire process was very easy overall. We met with salesman Joe Cornelio back in November and d Saturday for a 2026 RAV4 Limited model, I must say the entire process was very easy overall. We met with salesman Joe Cornelio back in November and decide to put down a payment to acquire the RAV4 when it became available. Joe continued to communicate via both emails and messages to keep me abreast of each new vehicle allotment to Heritage as we waited for the limited model RAV4. Toyota was not making the Limited models available when production began. However in March, Joe notified me they had one coming in but was not built as of yet. He sent me a PDF of that vehicle that included all extras that would be on the vehicle. As it turned out, my wife was not happy with the Storm Cloud color and it would be her vehicle, however everything else on the vehicle was what we were looking for. When I informed Joe, he hesitated and then notified me the dealership was going to submit a color change request. A couple days later Joe informed me Toyota had agreed to change the color to our preferred color Wind Chill Pearl. Then Joe indicated we would have the opportunity to remove or add to any extras offered on the limited model. We took advantage and ended up receiving a vehicle exactly like we wanted. Once the verbal agree was given, Joe began the process of coming to an agreement on the value of our trade vehicle and a final accommodation of a couple last minute add-ons. I had a trade value in mind based of KBB assessment and Joe managed to get that amount. Joe continued to let me know updated formation regarding when the build began and approximated delivery. It arrived on Friday and we closed on Saturday and drove our new RAV4 home to Plattsburgh New York. The finance officer was professional, as he reviewed choices like extended warrantees and undercoating. That process was easy, not pushy, and we were very happy with the deal we ended up with. I must say that Heritage Toyota looks and acts professional, all staff are attentive and helpful, and our salesman, Joe Cornelio was outstanding. I knew from the start that I was going to receive excellent personal attention dealing with Joe. He’s is personable, an excellent communicator, attentive to detail and follows up continually to ensure his customers are completely happy with their deal. Therefore I recommend if you are in the market for a new or used vehicle you will not go wrong taking a look at the Heritage Toyota inventory. And definitely give Joe Cornelio a call or email him, that information is available on their website. I give Joe Cornelio the highest possible rating, he is an outstanding salesman and very personable, someone who I now call my friend. More

Lindsey is the best! Was helpful and informative she made me feel respected and I know she truly wanted the best from me not just to close a sale that is so rare. We need Was helpful and informative she made me feel respected and I know she truly wanted the best from me not just to close a sale that is so rare. We need more women like her in the car industry! Seriously go buy your car from her More

Heritage Toyota has always treated me like family. Very attentive and respectful. I will always purchase my vehicles from them. Very attentive and respectful. I will always purchase my vehicles from them. More

The best car buying experience ever. Everyone was soo nice, our salesman, Jerry, was great. I love my new Toyota! Everyone was soo nice, our salesman, Jerry, was great. I love my new Toyota! More

Ryan was very helpful and a pleasure to work with. He went out of his way to educate us on the process and to clearly spell out our options. We felt that he really cared about getting us to the corr He went out of his way to educate us on the process and to clearly spell out our options. We felt that he really cared about getting us to the correct decision and making sure we left fully satisfied. Thanks Ryan!! More

We enjoyed working with tom very much. He was very professional and informative. Very personable (even laughed at my stupid comments). We had a great experience with the entire dealership. He was very professional and informative. Very personable (even laughed at my stupid comments). We had a great experience with the entire dealership. Highly recommend them! More

Everyone at the dealership was very courteous and helpful. The different staff members I worked with were patient and unhurried, I never felt any pressure. helpful. The different staff members I worked with were patient and unhurried, I never felt any pressure. More

This was my first experience with Jerry and Heritage Toyota. I was very happy with how everything went. I love my new Tacoma!! Jerry and the sales team were very personable and helpful. Highly recommend Toyota. I was very happy with how everything went. I love my new Tacoma!! Jerry and the sales team were very personable and helpful. Highly recommend. More

Very friendly and helpful. Answered all our questions. Explained the highlights of the truck we were interested in. Answered all our questions. Explained the highlights of the truck we were interested in. More