Heritage Volkswagen Catonsville

Great serVice The sales experience was no pressure easy transaction..,, Naz went out of his way to deliver my car to my house... highly recommended dealership and s The sales experience was no pressure easy transaction..,, Naz went out of his way to deliver my car to my house... highly recommended dealership and salesman More

A Great Experience Struggling to find a Dealership that would work with me do to my current credit status I chose Heritage Volkswagen. I cant say how much I appreciate Struggling to find a Dealership that would work with me do to my current credit status I chose Heritage Volkswagen. I cant say how much I appreciate not only that I was able to get the vehicle I wanted on a great deal but also how great they treated my as a customer big thanks to Heritage Volkswagen and Alain Sy. More

The way Car Buying SHOULD Be... efficient I was in the market for a new vehicle and wanted to test a few before buying. The Atlas was on my list. I was contacted by Melvin Bagby, and schedul I was in the market for a new vehicle and wanted to test a few before buying. The Atlas was on my list. I was contacted by Melvin Bagby, and scheduled a test drive. I went to the dealership and I took the drive. All of my questions were answered and there was no sense of dishonesty or "salesmanship" in his responses. I felt like I was getting exactly what I wanted from my search. I returned with my family for another test drive, and Robert helped us out. Again, no hard sale lines or pressure to do anything that we didn't already want to do. We left with no hassales or pressure to move forward. Although the vehicle was not our first choice, the positive experience with the staff and sales process tilted the scales. Even if we did not purchase the vehicle, it would in no way have been due to the service of the staff. Great Job! More

Excellent I purchased a Volkswagen Jetta on 10/2/19 at Heritage. Denny and Lisa provided excellent service and made the car buying experience much easier. I w I purchased a Volkswagen Jetta on 10/2/19 at Heritage. Denny and Lisa provided excellent service and made the car buying experience much easier. I would recommend Denny and Lisa for you next purchase. More

Service visit Appointment was for 9:15 am. My car was in for routine oil change and replacement of rear signal light. I waited for my vehicle and it was completed Appointment was for 9:15 am. My car was in for routine oil change and replacement of rear signal light. I waited for my vehicle and it was completed in about an hour and a half. (There were four people in before me. ) I was able to go on with the rest of my day. More

Mr.Tyrone is the Truth .. got us in and out in under 2 hours.. even with or small obstacle of being upside down in our last car he never made a promise he couldn't keep and kept it 1000% real the whole p hours.. even with or small obstacle of being upside down in our last car he never made a promise he couldn't keep and kept it 1000% real the whole process More

Amazing and timely service my service advisor Samantha Hollenbaugh was so helpful. and was very prompt with my estimate for my repair. i will definitely bring my car back for an my service advisor Samantha Hollenbaugh was so helpful. and was very prompt with my estimate for my repair. i will definitely bring my car back for any further repairs or maintenance. More

It was great service from start to finish on my 2019 VW atlas lease from Heritage VW Catonsville. Nana was knowledgeable and was very helpful throughout the process. Nana and Steve are straightforward, tra atlas lease from Heritage VW Catonsville. Nana was knowledgeable and was very helpful throughout the process. Nana and Steve are straightforward, transparent and helpful. They are amazing to work with and didn’t make me feel pressured or rushed at all. They were able to understand my needs and helped me to close the deal with accurate trade-in value. Everyone I worked with on the team was polite and informative and made the the process run very smooth. I highly recommend Heritage VW Catonsville and Nana team!!!! More

Buying used car I had a great experience buying a used car from heritage VW of Catonsville. The sale rep, Nana, was very professional and knowledgeable. Nana made the I had a great experience buying a used car from heritage VW of Catonsville. The sale rep, Nana, was very professional and knowledgeable. Nana made the process easy and quick. I would recommend this dealership to anyone in the market for new or used car. More

“A Surprisingly Great Car Buying Experience!” After an accident, I was forced to replace my car and it was an experience that I was truly dreading. It had been 18 years since I car shopped. I choo After an accident, I was forced to replace my car and it was an experience that I was truly dreading. It had been 18 years since I car shopped. I choose Heritage because of it’s proximity to my home and also because it was where I had purchased the car I was now replacing, formerly Russell VW. During my first visit, I met Alain and I instantly felt at ease. He greeted me with a smile and made a very pleasant introduction. I told him that I was interested in purchasing a used car. I explained to him that I had just started the process and I was still exploring some other options. We looked at a few cars but I wanted to continue looking. He was understanding and did not try to pressure me into making a decision I was not ready to make. Alain reached out to me a couple days later when a car that I had shown interest in was brought to this location. Since I had never purchased a used car before I discussed my concerns with Alain and he was able to alleviate those concerns. We were able to test drive this vehicle and I was very happy with it. I wanted the car to be inspected by my mechanic and the dealership consented. My mechanic was pleased with the car and I am now a happy owner of a Heritage VW Catonsville automobile. I feel that this is mainly due to the friendly and relax atmosphere that was created by Alain. I will definitely recommend him to any of family or friends who are looking to purchase a vehicle. More