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Herlong Ford
Edgefield, SC
909 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way.
Why Buy From Herlong Ford?
We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area
No DOC fees, dealer fees or prep fees (this means there are NO hidden fees)
A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence
We deliver
Warranties are provided with ALL vehicles
We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans
Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale
Carfax reports provided for all vehicles
Family owned and operated since 1933
We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 909 reviews
March 22, 2019
Great customer service Customer service was excellent. I contacted them and the car was ready for me to pick up with short notice. It took about an hour to evaluate my tra Customer service was excellent. I contacted them and the car was ready for me to pick up with short notice. It took about an hour to evaluate my trade in and complete the paperwork and be shown the new car. Process was quick and easy compared to experiences I've had at other dealerships I've done business with in the past. I would definitely purchase another vehicle from Herlong. More
by TF19
Employees Worked With
Jim Foley, Natalie Stevens
Helpful March 19, 2019
Okay---not looking at it from customer's point of view. Being a business man I do not give out 5 stars unless I am completely wowed. The areas which prevents me to give a 4 star are below 1. Very customer Being a business man I do not give out 5 stars unless I am completely wowed. The areas which prevents me to give a 4 star are below 1. Very customer oriented and worked with me 2. It was refreshing to not have the sale representative go with me on the initial test drive. 3. Love the small town trust 4. Not happy that I was told to come in and had to wait for 2 hours to close the deal---No one else who could do this?? 5. Not happy I wasn't told upfront there was only one key for the truck once I said I wanted to pursue its purchase. I should have been made aware of it at the beginning once I said I wanted to purchase the truck. Other option is once you realized you only received one key for the truck then I would have put myself in the customer's shoes and immediately started working on getting another key. If the key had not been received by the time a customer intended to purchase the vehicle, then I would have made the customer aware of this fact and explained to them where you were at in the process of getting the key. I would not have found out about there being on one key if I hadn't asked about it before I left. Would this have prevent the sale, maybe not. Would this have helped in getting 4 stars as far as taking care of your customer, most definitely. 6. Detailing--what I call detailing and what I got was 2 different things. If I had to bring it back on another day for a real detail then say so I was there for 3.5 hours. A quick wash on the outside but little to no attempt on the inside. More
by DT417
Verified CustomerMarch 18, 2019
They provided me with the exact product I was looking for. I detest buying a car, but the good professionals at Herlong listened to me and made it happen. Starting with a phone call to James things began to I detest buying a car, but the good professionals at Herlong listened to me and made it happen. Starting with a phone call to James things began to fall in place. James was easy to work with and found me answers to all my questions. Jim was willing to make this the exact truck I wanted by adding a trailer brake to the truck on the spot. How could I resist. Jaime and Janet got he paper work in order while the service department added the brake washed it and filled the tank. Then Natalie explained how to work all the gee wiz stuff Great people and great team work. I got the truck I wanted at a good price I couldn't be happier. More
by baxter
Employees Worked With
Other Employees :
Jaime Carrow, Jim Foley, James Ray, Natalie Stevens
March 18, 2019
Quick and Painless!! This is the second vehicle I have purchased from Herlong Ford and I couldn’t be happier. These folks have quick and clear communication, they are very This is the second vehicle I have purchased from Herlong Ford and I couldn’t be happier. These folks have quick and clear communication, they are very professional and polite, and most important, NO GAMES. Jim Foley went above and beyond to make this a quick and painless buying experience. Best of the best, make this a 10 star review!!!!! More
by IVELASCO
March 18, 2019
Awesome People and Team Work! This is the 3rd vehicle that I have purchased from from Wes Herlong. What a wonderful experience with exceptional people. All worked together to hel This is the 3rd vehicle that I have purchased from from Wes Herlong. What a wonderful experience with exceptional people. All worked together to help me choose the right vehicle for my budget. I completely recommend purchasing from Herlong Ford! Thank you!!! More
by alison1447
Employees Worked With
March 18, 2019
Best experience yet Customer service- top notch Sales- top notch Finance- top notch I literally bought a truck in 2.5 hrs, which is unheard of at just about every c Customer service- top notch Sales- top notch Finance- top notch I literally bought a truck in 2.5 hrs, which is unheard of at just about every car dealer. Well done Herlong, you earned a customer for life. Great people and great service. More
by sperrys0012
March 18, 2019
Sure beats shopping at the big dealers!! They had just what I needed at the right price. Transaction went smooth. Herlong will be my go to for New vehicles from now on!! They had just what I needed at the right price. Transaction went smooth. Herlong will be my go to for New vehicles from now on!! More
by STONEBROCO
March 13, 2019
Well Done My son was in need of a car and at the time, money was limited. The dealership took care of our needs and found him something within his budget. He is My son was in need of a car and at the time, money was limited. The dealership took care of our needs and found him something within his budget. He is well pleased. Natalie Steven's did an amazing job. She was so attentive and took excellent care of us from start to finish. She made our experience worth the decision to stay in our local area. She is a great asset to the company. We will continue to do business with this company. More
by LOVELETTEKENLEY
March 11, 2019
Friendly, Professional Service Herlong Ford continues to provide friendly, professional on time service. Brittany was very helpful and accommodating. I highly recommend Herlong Fo Herlong Ford continues to provide friendly, professional on time service. Brittany was very helpful and accommodating. I highly recommend Herlong Ford for all sales and service needs. More
by JOHNLAMANNA0
Employees Worked With
Brittany Ashley
March 11, 2019
Quick and Easy They answered our questions and any problems with the SUV they helped us. They where very efficient and fast. Really liked the coffee and cookies. They answered our questions and any problems with the SUV they helped us. They where very efficient and fast. Really liked the coffee and cookies. More
by DEBRA_BC1
Employees Worked With
Other Employees :
Richard White Technology specialist, Jaime Carrow
