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Honda Universe

Lakewood Township, NJ

4.8
1,866 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,866 reviews

September 12, 2019

Amazing! Went in with no expectations and my experience was nothing short of amazing. My salesperson Yvette was amazing and got me in my beautiful 2019 Honda C More

by Destiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozzy Rosa, Yvette Rivera-Coates
Sep 13, 2019 -

Honda Universe responded

Hi Destiny, thanks for saying that Yvette was amazing and everything went well with your car buying purchase! Congrats on your beautiful 2019 Honda CR-V, and we'll look forward to seeing you again!

September 11, 2019

My experience was great in all ways. Everyone was helpful and polite. Yvette was very helpful in getting me just what I wanted. I would recommend Yvette as a great More

by Jamariya1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Rosa, Yvette Rivera-Coates
Sep 11, 2019 -

Honda Universe responded

Thanks for the nice review, it's great to hear that Yvette was very helpful and you're willing to recommend her too!

September 04, 2019

Stay away from this place Worst place to buy a car stay away at least the Honda pilot and returned a Honda pilot on lease was told they would have to pay disposition fee but I More

by Bri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Patel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss this further.

September 03, 2019

Customer service excellence Since I first met John with my last Honda Universe vehicle, he has always made sure I was satisfied. Every single time I come into Honda for a service More

by Janell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Honda Universe responded

Hi Janell, thanks for the nice review. It's wonderful to know that John has been so helpful to you with your service visits. Thanks for the compliments for him, and we'll look forward to seeing you again!

August 28, 2019

No pressure We went in the dealership expecting the typical stressful experience. To our surprise, our was the complete opposite. Dealing with Yvette was such a More

by Mckay082
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Aug 30, 2019 -

Honda Universe responded

Thank you for the great review. It's wonderful to know that Yvette provided you with a lovely experience, and she made sure you were able to get everything you wanted. Thanks again!

August 26, 2019

Didn't know what model I wanted... Yvette Rivera-Coates was really great! She answered all my questions and was very helpful. She narrowed it down to exactly what I was looking for! L More

by smorelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvette Rivera-Coates
Aug 27, 2019 -

Honda Universe responded

Thank you for your kind recommendation for Yvette. It's wonderful to know that she's been so helpful, and you were able to get exactly what you wanted. Congrats on your new car and we wish you all the best.

August 26, 2019

Couldn't ask for a better sales person! Yvette Rivera-Coates was wonderful!! She was very friendly, professional, and accommodating throughout the whole process. She patiently found for me More

by Mary Ellen and Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozzy Rosa, Yvette Rivera-Coates
Aug 27, 2019 -

Honda Universe responded

Thank you for the awesome five star review! It's nice to know that Yvette was wonderful, as well as friendly, professional and accommodating! It's also great to hear that Mr. Salerno was so helpful too.

August 22, 2019

Smooth transaction I had a great experience with the sales team at Honda Universe. Yvette Rivera-coates really worked hard to get me the best deal.She was very knowled More

by Tyler44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Aug 22, 2019 -

Honda Universe responded

Thanks for the great review. It's wonderful to know that our team provided you with the best deal, and thanks for all the compliments too.

August 22, 2019

quick delivery We called in for a quote and received one very quick. They had the car in stock and started the paperwork very quick. The finance guy and sales lady More

by Justdoyourjob
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzy Rosa, Yvette Rivera-Coates
Aug 22, 2019 -

Honda Universe responded

It's great to hear that you were able to receive quick and helpful service. Thanks so much!

August 10, 2019

Honda Universe I just purchased a 2017 Honda Accord from Honda Universe in Lakewood, NJ. Neil Goldstein made my first car buying experience effortless and enjoyable More

by mikemcgovern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozzy Rosa
Aug 12, 2019 -

Honda Universe responded

Hi Mike, thank you for your kind recommendation for Neil. It is a pleasure to know that he made your first car buying experience effortless and enjoyable. We're also glad to hear that he helped you find the best car, at the best price!

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