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Honda Universe - Service Center

Lakewood, NJ

4.1
178 Reviews

178 Reviews of Honda Universe - Service Center

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April 08, 2021

Very professional and knowledgeable staff. Made my experience fairly painless and effortless. Would definitely recommend them to anyone. They just need to update the customer area. More

by MJCSR6675
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Umoru, Paul Dugan
Apr 09, 2021 -

Honda Universe responded

We are pleased to hear about your experience and we appreciate the feedback.

April 07, 2021

I recently purchased a CRV at Honda Universe and had my car in for service for installation of roof rack. The work was completed on a timely basis at a fair price. More

by RSANDS8017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your positive feedback on your recent purchase experience!

April 02, 2021

Lisa was my service representative and was very professional and listened to what I wanted to have done. She kept me updated by text and came to tell me when my car was ready. I will definitely a More

by fuccello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in the Service department
Apr 05, 2021 -

Honda Universe responded

We are pleased to hear Lisa was professional and helpful during your recent visit. Thank you for taking the time to provide us with your feedback!

April 01, 2021

I always receive excellent service and care. I highly recommend this dealership for sales and service. Both departments are wonderful to work with. You will not be disappointed. More

by JFENCHEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica in Service is 10 stars!
Apr 05, 2021 -

Honda Universe responded

Thank you for providing us with your positive feedback!

March 29, 2021

I have always had great service and my advisor lisa Barritta goes above and beyond , prompt scheduling, detailed advice before repairs are completed and thoroughly reviews invoice and waits for questio More

by PLFOERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta
Mar 30, 2021 -

Honda Universe responded

Thank you for the exceptional five-star review! We're so pleased to know Lisa could assist you and make your experience an excellent one. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark with your experience!

March 25, 2021

Service is great. Lisa always makes it a no worry day and keeps me updated as to whats going on.I know not all service departments do that. More

by JHACKINET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta
Mar 26, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience! We're so pleased Lisa could assist you and provide you with amazing service!

March 24, 2021

Amazing service! Quick, easy, and friendly. Lisa was especially amazing. she even texted us updates so we would know what the story was. Thank you!! More

by RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LISA
Mar 24, 2021 -

Honda Universe responded

Thank you for the excellent five-star review! We're so happy Lisa could assist you and make your experience one to remember!

March 24, 2021

I bring my Honda CRV to this dealer for all my repairs. I can depend on Lisa in service to get it done for me More

by JANETSCHELLER1121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta in Service
Mar 25, 2021 -

Honda Universe responded

Thank you for the excellent five-star review, Janet! It's a pleasure to know Lisa could assist you and make your experience a memorable one. We truly appreciate your kind words and look forward to working with you again soon!

March 23, 2021

Tony was the best hands down. He answered all my questions and even worked with the warranty company for me. Excellent customer service! I would highly recommend. More

by KAYLEE1773
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 23, 2021 -

Honda Universe responded

Kaylee, thank you for the excellent feedback! It's a pleasure to know that Tony was able to assist you and make your experience one to remember. We appreciate your kind words and look forward to seeing you again soon!

March 23, 2021

Lisa is so kind and professional and thorough. I arrived with no appoint date she was honest and said there would be a little wait. I assured her it was fine. She texted me when it was completed. She is an More

by DEBORAHMENGOTTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Martinez-condado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us! It sounds like Lisa went above and beyond to assist you and provide you with outstanding service!

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