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Honda Universe - Service Center

Lakewood, NJ

4.2
178 Reviews

178 Reviews of Honda Universe - Service Center

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April 15, 2021

Lisa was great! She spoke to me twice before I even came in and she gave me a loaner car so I didn't have to wait. More

by JMCSHORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Apr 15, 2021 -

Honda Universe responded

Thank you for providing us with your positive feedback. We are pleased to know Lisa was great and helpful during your process.

April 15, 2021

Honda Universe service center was very nice! They promised I'd be out within an hour and I was done within 30 minutes. The service writers were very nice! More

by MML673
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Umoru
Apr 15, 2021 -

Honda Universe responded

We are happy to hear about your recent service experience and we appreciate the great feedback!

April 15, 2021

Everyone at the dealership was knowledgeable and very willing to meet my requirements. They were helpful and never did they pressure me during my time. More

by TGDAMA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Honda Universe responded

Thank you for providing us with your positive feedback on your recent experience with us!

April 14, 2021

Great location great people and great to do friendly attitude. Was very professional and helped me through the process with clarity and sent me a pick up when my car was ready More

by BENJAMIN.HENDERSON1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Honda Universe responded

We are happy to know your recent experience was great and we thank you for your positive feedback.

April 14, 2021

My wife and I had a very positive experience at Honda Universe. Our sales rep, Steve, was knowledgeable and answered all our questions - not just the ones we came in with, but others as they occurred. More

by ED-PHYLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Umoru
Apr 14, 2021 -

Honda Universe responded

We are pleased to hear about your recent experience and we appreciate the wonderful feedback!

April 14, 2021

Always a pleasure dealing with the service department. From the scheduling of the appointment until the very end of paying my bill its always a great experience. I Thank all the staff for always being pr More

by MADMILT74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha
Apr 14, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your excellent feedback!

April 12, 2021

Great location great people and great to do friendly attitude. Was very professional and helped me through the process with clarity and sent me a pick up when my car was ready More

by YGRUENZWEIG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 14, 2021 -

Honda Universe responded

We are pleased to hear about your experience and we thank you for your positive feedback!

April 12, 2021

Sammy did a really good job. He was Excellent in the follow process up and great service. He made the process seamless and would recommend him to my friends More

by JGULATINY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Moncayo
Apr 14, 2021 -

Honda Universe responded

We are happy to know Sammy was excellent to work with and we appreciate your positive feedback.

April 09, 2021

Great service! Always quick and efficient. I would recommend to anyone with Honda to have all of their service work done at this dealer. Thanks! More

by BMOORE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Ramos
Apr 12, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your positive feedback on your recent service experience!

April 09, 2021

Everyone at Honda are always very personable, professional and knowledgeable. The service agent Lisa always greets you with a great smile. She is always very helpful, professional, knowledgeable More

by RICHIE7644
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa in service
Apr 12, 2021 -

Honda Universe responded

Thank you for the wonderful feedback on your recent visit with us! We are happy to know Lisa is always a pleasure to work with.

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