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Honda Westborough

Westborough, MA

4.8
2,998 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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350 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 2,998 reviews

November 12, 2020

I was scheduled for a A1 and they told my husband that we needed to change a bunch of stuff. I had done that in Florida and my senior husband had forgotten. It was not on your record, but I thought that you More

by Versi 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Sbrogna
November 11, 2020

My experience was wonderful, everyone was kind and attentive. The team helped me the whole way through the purchase process Facility was clean and very Covid friendly More

by lisa_stcyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ara Tashjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Robinson
Dec 10, 2020 -

Honda Westborough responded

lisa_stcyr - Thank you so much for taking the time to write this review.! The entire Herb Chambers Honda of Westborough team strives to make every guest feel safe and at home in our dealership. We truly value your business and hope to serve your automotive needs for many more years to come! - Herb Chambers Honda of Westborough team

November 10, 2020

Service department friendly and respectful. I think its horrible that these surveys need to be filled out so the service department staff can get paid. I hate surveys. More

by Mjj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know name but he was excellent
November 04, 2020

Extremely helpful. Randy handled the service request on the same day without having to schedule a later appointment. He also gave me several options to select from. More

by plarsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Robinson
Dec 09, 2020 -

Honda Westborough responded

plarsen - Thank you so much for your feedback on your experience with Randy. We take pride in providing exceptional customer service and we're so happy Randy was able to do exactly that. Thank you again for your comments! - Herb Chambers Honda of Westborough team

November 03, 2020

Excellent service by everyone I interacted with. My salesman, Perkins Louis, has made the experience very pleasant. Very attentive and helpful. Toan Lam made the paperwork easy to understand. I look fo More

by wendy.jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perkins Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Honda Westborough responded

wendy.jenkins - Thank you for taking time to leave us a great review! We are so pleased to hear that Perkins did a great job assisting you with your purchase. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. We truly value your business and hope to serve your automotive needs for many more years to come. - Herb Chambers Honda of Westborough team

November 01, 2020

The sales experience with Norman Methe was excellent. He understood our priorities and offered solutions that were specific to our needs. He took the time to clearly explain our options and made recommenda More

by barrett155
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norman Methe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toan Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Honda Westborough responded

barrett155 - Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Norman on our team and we're so happy to know you enjoyed working with him. I will be sure to pass along your kind words, and please let us know if there is ever anything we can do for you. - Herb Chambers Honda of Westborough team

November 01, 2020

Everyone that I interacted with that day made the whole service experience a great experience. Peter did a great job of checking in my vehicle and made sure all service needs were met. Randy came over More

by sagi61d44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Robinson, Peter Roun
Dec 08, 2020 -

Honda Westborough responded

sagi61d44 - Thank you for taking the time to tell us about your experience. Hearing that Peter, Randy and the rest of the team took such great care of you from start to finish is the kind of feedback we like to hear! Thank you again and we look forward to serving your automobile needs for years to come! - Herb Chambers Honda of Westborough team

October 30, 2020

I went to get my tires light check because I just got my new car Honda HRV and the girl at the service desk notice a nail in my front tire. The team fix my tire very fast thank you Rosa C. More

by Rosa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Sbrogna , Matt Gonyea, Chris Cooper, Randy Robinson, Jody Smith , Peter Roun
October 30, 2020

This dealership has a Great ambiance. I actually enjoyed my car buying experience. Sean was great and showed me all the features of the car. More

by Chrismiss77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toan Lam
4.0
This rating includes all reviews, with more weight given to recent reviews.
James A. Bulger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Schurman
October 29, 2020

Thank you for allowing me to use a loaner for unexpected repairs that needed to be done that day. I was able to get to work on time and the work was done by the end of the day. Thanks! More

by Kim123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
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