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Honda World Downey - Service Center

Downey, CA

4.7
390 Reviews
Call Service Center (562) 929-7000

390 Reviews of Honda World Downey - Service Center

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August 30, 2025

Great custumer service awesome detale to service ty. I love the new facilytis the way take care of each costumer ty More

by evo.elbon
Recommend Dealer
Yes
Employees Worked With
Steven Cuevas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Cuevas
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Aug 30, 2025 -

Honda World Downey responded

evo.elbon, thank you for taking the time and leaving us a review ! We're thrilled to hear that you enjoyed our customer service and the new facilities. We take great pride in providing the best experience for each customer, and it’s wonderful to know that we’re meeting your expectations.-Dennis Alejo GSM

August 30, 2025

Carlos Villareal excelent , the only negative is offering only 1 rideshare , take a note on, thanks More

by Juan Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Villareal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2025 -

Honda World Downey responded

Juan Carlos, thank you for taking the time and leaving us a review !We’re so glad to hear that Carlos Villarreal provided excellent service during your visit.-Dennis Alejo GSM

August 29, 2025

Great service and always very receptive to the needs of the customer. Extremely satisfied with service provided! More

by mxr03811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Gonzalez
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Aug 29, 2025 -

Honda World Downey responded

mxr03811, Thank you for the kind words! We're so glad to hear that you’re extremely satisfied with the service and that our team continues to be attentive to your needs. Providing great service and putting our customers first is always our top priority. -Dennis Alejo GSM

August 29, 2025

Guillermo is a great asset to the Honda team. He has treated my family and friends with the upmost respect. He is a reason we come back to the service department More

by gmoran21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Honda World Downey responded

gmoran21, thank you for taking the time and leaving us a review ! We’re proud to have Guillermo as part of our Honda team, and it’s wonderful to hear that he consistently treats you, your family, and friends with the utmost respect. He truly is a valuable asset, and we’re grateful that he’s a key reason you choose to return to our service department. -Dennis Alejo GSM

August 29, 2025

Should arrange 2 car rides for your customers. It is an inconvenience. There is false advertising. It just so happens that my car needed a few services & it just happened to be your specials. You More

by noemail23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gihan Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 29, 2025

Guermillo is a great service advisor and his mechanic team too! Been a long time customer and will continue to be! More

by rvaldez248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guillermo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Honda World Downey responded

rvaldez248, thank you for taking the time and leaving us a review ! We are glad Guillermo and our mechanics are providing you with the best service! We are glad to hear you are one of our loyal customers , we look forward to continue servicing you !-Dennis Alejo GSM

August 28, 2025

-my service experience was HORRIBLE. COMMUNICATION SKILLS with every staff member i encountered was terrible. Un-organized. I wad embarrassed for them. My initial service guy was not a More

by mividaloca_65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernesto Cabrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Honda World Downey responded

mividaloca_65, thank you for your feedback. We aim to provide a 5-star experience to everyone who visits us. If you are willing, we would like the opportunity to speak with you directly to discuss your experience. Please contact us at 562-929-7000 thank you. Julia Golding Customer Experience Manager.

August 28, 2025

Great service, respectful with no pressure . I really appreciate Steven Cuevas excellent customer service. I plan to see him every time from now on!!! More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gihan Gutierrez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Villareal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Cuevas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Honda World Downey responded

M, thank you for taking the time and leaving us a review !We're so glad to hear that you had a positive, pressure-free experience and that Steven Cuevas provided you with excellent customer service. He's a valued member of our team, and we'll be sure to pass along your kind words to him. We truly appreciate your loyalty and look forward to welcoming you back next time!-Dennis Alejo

August 28, 2025

I had a pleasurable experience. It’s was quick and cost effective. Great Job, thanks. More

by David Serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Honda World Downey responded

David Serrano, thank you for taking the time and leaving us a review !We're glad to hear everything went smoothly, quickly, and at a great value. It’s always our goal to make each visit as pleasant and efficient as possible. We appreciate your kind words and look forward to serving you again!-Dennis Alejo GSM

August 28, 2025

The repairs were done in a timely manner and the new location is very customer friendly. I was very pleased with the work done on my car. More

by markrlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pastor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2025 -

Honda World Downey responded

markrlopez, thank you for taking the time and leaving us a review! We’re so glad to hear that the repairs were completed promptly and that you found our new location to be customer-friendly. It’s great to know you were pleased with the work done on your car — our team takes pride in delivering quality service.-Dennis Alejo GSM

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