Honda of Ames

The customer service in the Service Department is excellent! This service on my car was initiated because my car was parked in my garage, but would not start. Through an online search, I thought it excellent! This service on my car was initiated because my car was parked in my garage, but would not start. Through an online search, I thought it was the battery, but when a friend tried to give me a jump, it still wouldn't start. I called Honda and left a message. I received a return call the following morning with suggestions on getting my vehicle to the service department. I brought it in, they phoned to let me know the results of the inspection. I gave my permission to proceed and I was back in my car by the end of the day! It was a breeze! Very friendly and very helpful service staff! More

The moment I pulled up to the service entrance, I was greeted right away. They were efficient in getting my car in and out. Good job! greeted right away. They were efficient in getting my car in and out. Good job! More

Car was dirty and smelled like smoke.i would not say ready for sale. Mileage read wrong which wd have made a difference in trade in value. We went to buy car in add. Salesman ss no one is employed to cl ready for sale. Mileage read wrong which wd have made a difference in trade in value. We went to buy car in add. Salesman ss no one is employed to clean cars. Did he had to do himself and had been busy. I found that hard to believe. Previous owners info still in car. Phone #’s, gps addresses etc. probably would not go back. More

Thomas spent quite a bit of time looking for an under $4K vehicle for our college-aged son. He didn't try to sell above that price. Though we happened upon a private sale from personal friends, I wil $4K vehicle for our college-aged son. He didn't try to sell above that price. Though we happened upon a private sale from personal friends, I will remember the care Thomas took with us. More

The Service Rep. was very responsive in keeping me updated on service required and associated costs (90,000 mile service on 2004 Element). Also, the dealership did a good job overall with social dist updated on service required and associated costs (90,000 mile service on 2004 Element). Also, the dealership did a good job overall with social distancing for customers / staffs, but disappointed people were allowed to enter waiting area mask-less. More

I was able to get a convenient appointment time, the staff was friendly and efficient, and they explained the services that were performed in full staff was friendly and efficient, and they explained the services that were performed in full More

Our sales guy was great. Unfortunately the car wasn’t overly clean and had only 1/4 take of gas. They had all day to give it a fresh wash and vacuum job. overly clean and had only 1/4 take of gas. They had all day to give it a fresh wash and vacuum job. More

Wayde was very helpful throughout the whole process, made good suggestions that made sense regarding my unique vehicle needs, keep us up to date on the delivery time and was very easy to work with. This is t good suggestions that made sense regarding my unique vehicle needs, keep us up to date on the delivery time and was very easy to work with. This is the 2nd vehicle we have purchased through Wayde More

look like they forgot my order😂 actually it just a small thing but still took a long time to get it back, still I appreciated they take care it. thing but still took a long time to get it back, still I appreciated they take care it. More

Very friendly, helpful, efficient, and competent. Does what they say they would do - and within the price quote. I appreciate the time they spend with each person. Mel even solves problems by email! what they say they would do - and within the price quote. I appreciate the time they spend with each person. Mel even solves problems by email! More