Honda of Freehold

Service rep was very good. Took care of multiple issues. Made it very clear what I needed. Offered me money saving options. Kept track of where I was waiting. Notified me immediately when work was done Made it very clear what I needed. Offered me money saving options. Kept track of where I was waiting. Notified me immediately when work was done More

Everything went perfectly my service coordinator was excellent I couldn’t be happier. Cole took care of me in a very professional manner. I do think that if you’re buying a new car, in order for y excellent I couldn’t be happier. Cole took care of me in a very professional manner. I do think that if you’re buying a new car, in order for you to be competitive with other dealers, you should provide three free oil changes upon receipt of the car. Not giving us anything put you in a competitive disadvantage with other dealers, and in particular, Ray Catena dealerships More

The service department was very responsive. I had some questions which were answered in a way that I understood. Customer service on all levels was great! questions which were answered in a way that I understood. Customer service on all levels was great! More

I have been with Honda for the past 8 years. Cole Craven of the service department is, by far, the best representative that I ever worked with. He was friendly, knowledgeable, and is a big reason why I will of the service department is, by far, the best representative that I ever worked with. He was friendly, knowledgeable, and is a big reason why I will stay with Honda. I asked around and was told by others that he was the best. They weren’t wrong. More

I studied so hard to learn how to buy a used car. Last time I bought one was 10 years ago, and dealers do this every day, so they have a lot more experience at car dealing. Before you go, know what you wa time I bought one was 10 years ago, and dealers do this every day, so they have a lot more experience at car dealing. Before you go, know what you want, check with the BBB, know the value of your trade-in (if applicable), and arrange to have your mechanic look over the vehicle before buying it. Don't have one? Get an independent one, even if the dealer says the vehicle is Pre-Certified. Sometimes when a car sits on the lot for a long time (say 2 years), stuff may have deteriorated (e.g. wipers). Be prepared to spend hours, and if you feel pressured at any point, take a break and come back. Sadly, some use "alternative facts." (e.g. They DO refer to Kelley Blue Book for car values.) Do your due diligence. It's YOUR MONEY. Get referrals from friends who they use at which dealerships. I rated Honda of Freehold 3/5 stars because the salesman displayed despicable behavior, but he has since apologized. Manager Peter and Administrator Amir wanted me to be happy as a customer, so they provided additional services for the car. Dan in the Finance Department was very pleasant and didn't pressure me to take out a loan with them after I declined their interest rate. Know how you will finance your car before you go. If they have a better rate than what you have found, then it's good to have an option. READ EVERYTHING VERY CAREFULLY before you sign. I found the bottom line stayed the same, but line items had been altered from what was discussed with Manager Steve at Damian's desk. I learned some lessons and hope to remember them the next time I buy a car. Bottom line: I got the car I wanted, and Manager Peter and Administrator Amir made me feel that I was a very valued customer. More

This is the second time that I had a bad experience with Eric. On 3/5/21 morning I called to make an appointment for a new front tire on my 2020 Honda Accord. He insisted that I must call parts first to s Eric. On 3/5/21 morning I called to make an appointment for a new front tire on my 2020 Honda Accord. He insisted that I must call parts first to see if the tier is available, I asked him to check for me. I explained to him that I am not buying tier, rather looking for an appointment to get it mounted. I had to tell him that his forcing me to look for service somewhere else. Just then he agreed. First, he had difficulties locating my records by phone or by name. When I came in around noon no one came to see, but once they did, Eric came over and had a 5-10 min conversation with him while I was being ignored. Jake as always was nice and professional. I asked the receptionist to talk to the service manager. He was out. She said that she will ask the assistance, but no one came to the waiting area to talk with me. More

They accurately diagnosed and solved the problem I was having. Steve kept me up to date on the progress of the work. I am a very satisfied customer. having. Steve kept me up to date on the progress of the work. I am a very satisfied customer. More

Good and rapid service. Steve was a nigh help, very knowledgeable and service oriented. Steve is knowledgeable on mechanical issues, and very helpful. I will be returning for my next service knowledgeable and service oriented. Steve is knowledgeable on mechanical issues, and very helpful. I will be returning for my next service More

He ask me the service need . He did not try to oversell me. He is a good friendly sale person .that type of person will make money for your company me. He is a good friendly sale person .that type of person will make money for your company More

Everyone was very efficient and friendly. The facilities were clean. Everyone practiced good Covid-19 behaviors. We were notified as soon as the car was ready, easy in and easy out. were clean. Everyone practiced good Covid-19 behaviors. We were notified as soon as the car was ready, easy in and easy out. More