Honda of Hackettstown

Awesome experience Everyone was extremely nice and informative. They listened to the concerns and needs of what we were looking for. Had a great experience and will be b Everyone was extremely nice and informative. They listened to the concerns and needs of what we were looking for. Had a great experience and will be back soon More

Excellent Service on a new lease CIVIC Rob Nylund really took the time to give me personal service to give me the best car choice for my needs. He is very knowledgeable and a great person, Rob Nylund really took the time to give me personal service to give me the best car choice for my needs. He is very knowledgeable and a great person, very comfortable to talk to. He took into account all of my considerations for my purchase/lease and gave me a great deal which worked for both of us. I would recommend Rob to anyone looking to purchase any new or used vehicle. He is great to work with. More

Worst Car Buying Experience Ever! Made the deal and paid cash for a 2012 Certified Honda Accord. We picked it up the next day and almost ran out of gas on the way home from the dealer Made the deal and paid cash for a 2012 Certified Honda Accord. We picked it up the next day and almost ran out of gas on the way home from the dealership not realizing the gas tank was actually empty until I noticed the gas tank light was on. That was only the beginning of what was to come. They could not produce the title to the car. Eventually the temporary 30 day registration ran out and had to be renewed for another 30 days. The Manager, Thomas Graham, initially seemed like he wanted to make things right, but he gave me one conflicting excuse after another blaming the situation on Motor Vehicle, then on Honda Corporate. I finally called both, and both were not the problem. It was more of one excuse after another until Motor Vehicle sent a representative to the dealership to check on the problem. Vicki Buck in finance told them that they were trying to get the title from the outfit where they purchased the car, but Motor Vehicle gave Honda of Hackettstown a deadline to produce the title. After more excuses that were proven untrue my title and registration came in just under the deadline with new plates. I originally asked them to transfer my old plates because they were special wildlife plates. They couldn't even get that right. Then, the man in the service department who installed the new plates got angry because we pointed out that the license plate frame he installed was cracked. If Motor Vehicle hadn't stepped in I might still be trying to get the title to the car. I couldn't leave that place fast enough, and I will never purchase another car from them, ever. Buyer beware. More

Purchase of a new car Rob was very friendly. We felt very comfortable sitting with Rob. It was a very relaxing atmosphere buying cars can sometimes be very stressful Rob m Rob was very friendly. We felt very comfortable sitting with Rob. It was a very relaxing atmosphere buying cars can sometimes be very stressful Rob made it fun!!! More

Purchase of used car I stopped in to look at a used Honda CRV that I saw on their website. The car was listed as an "as is" sale since it was 10 years old and high mileag I stopped in to look at a used Honda CRV that I saw on their website. The car was listed as an "as is" sale since it was 10 years old and high mileage. The car was very clean with some minor interior issues which the dealership agreed to take care of right off the bat. When we stopped in to pick it up we were told that we would have to bring it back for another item they found that needed repair. I am very pleased that they took this on to fix on their dime saving us the cost of the repair. Our salesman Rob made sure that all that was promised was delivered. I would recommend him. Overall, everyone was very easy to work with, friendly and professional. More

Customer Service Great customer service and experience all around at this dealership. Thanks for making it so easy Tom and Edmer! All went smoothly, and we are so happ Great customer service and experience all around at this dealership. Thanks for making it so easy Tom and Edmer! All went smoothly, and we are so happy with our Accord. More

Great Sales Experience My family came in to buy a 2015 Honda Accord LX. Rob Nylund made the experience easy and fun! We are so happy with this dealership and our salesman My family came in to buy a 2015 Honda Accord LX. Rob Nylund made the experience easy and fun! We are so happy with this dealership and our salesman. More

Terrific Used Car Buying Experience My wife and I had been looking for a 2012 CRV to tow behind our motorhome and I saw a car on AutoTrader.com at Honda of Hackettstown that looked like My wife and I had been looking for a 2012 CRV to tow behind our motorhome and I saw a car on AutoTrader.com at Honda of Hackettstown that looked like just what we wanted. Rob Nylund took care of us at the dealership and made the whole process easy and enjoyable. We were able to quickly and painlessly reach agreement on price including a trade in on a car with over 200,000 miles on it. Everything went smoothly and we are very happy with our purchase. For the first few days we kept saying to each other "I can't believe how easy that was". Rob Nylund really made us feel comfortable and handled all the details very professionally. More

Awesome Sales and Service!! I recently bought a Certified Pre-Owned Honda CRV at Honda of Hackettstown and I could not be happier with this dealership! Our salesman Roy was frien I recently bought a Certified Pre-Owned Honda CRV at Honda of Hackettstown and I could not be happier with this dealership! Our salesman Roy was friendly, knowledgeable and very easy to talk to. I knew exactly which car I was looking for and Roy and all the sales staff were very committed to sending me home happy in the car of my dreams! After I purchased my beautiful 2012 CRV an unforeseen problem arose with the the rear brakes and it was taken care of promptly and courteously in the dealership's beautiful, state of the art service center! I would like to give a shout out to Brian and all the service staff who strove to make my service experience professional and worry free! I would recommend Honda of Hackettstown to anyone looking for an awesome Honda purchase or service experience! Stop in and experience this state-of-the-art dealership, you will be glad you did!! More