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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,071 Reviews

3,071 Reviews of Honda of Kenosha - Service Center

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February 28, 2022

This was our first visit for an AutoButler Service and it was provided very quickly and with good response. They also fixed a small item under warranty. More

by mccandless5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bardi
Feb 28, 2022 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 28, 2022

Went in for oil change and tire rotation. Got halfway home from dealership and found one of my tires was 10 psi lower than the other 3. Clearly no one checked it. Also, no windshield sticker More

by jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Really nice guy but the work performed by Service Dept was really bad. , JEREMIAH ROSE
Mar 17, 2022 -

Honda of Kenosha responded

We apologize as this is not the level of customer service we promote at Honda of Kenosha. We would appreciate another opportunity to earn your business and satisfaction. Should you need anything else or wish to discuss this matter further, don't hesitate to contact us.

February 28, 2022

Rodney was very respectful. I had and oil change done I was in and out in no time! More

by Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Honda of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Rae, and look forward to your next visit.

February 26, 2022

Clear and efficient service. Clear advice without hard selling. Thank you for a job well done. More

by GDAHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 25, 2022

Made my care worse than better. Called and never answered the phones. Charged way too much money for an oil leak. $800 for an oil leak????????????? More

by Mustafa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Semik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Honda of Kenosha responded

I am a little confused by this. you called and I returned your call in with in ten minutes of recieving you voicemail. we spoke on the phone and you stated ever since we fixed your exhaust you hear a noise. To which we discussed that we did not do any exhaust work on your vehicle. I listned to your concenrs and explained to you we repalced several engine parts that were causing your oil leak to which you authorized in advance these repairs. I invited you in for us to listen to your exhaust same day and discuss your concenrs. If you wish to discuss furhter your concenrs please let me know.

February 25, 2022

Service was completed as expected I do believe that the car wash should be open even when it’s cold as all the other car washes in the area remain open in the cold weather. More

by cynthia-peterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Honda of Kenosha responded

It's great to hear, Cynthia, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honda of Kenosha!

February 25, 2022

Service is okay but not sales, buy elsewhere. Never will purchase again from this dealership. More

by geddylee423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH ROSE
Feb 25, 2022 -

Honda of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

February 25, 2022

Everything went very good, the service people were attentive and efficient. The only real problem was the cost of changing the four headlights, $280. I might think Honda would give a discount on the l More

by jjconeill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony was very good!
Feb 25, 2022 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 24, 2022

They were very professional, timely, and courteous with the service. They even ran a diagnostics after to make sure everything else was running fine with the car before I paid and left incase another servi More

by destinyvernezze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEREMIAH ROSE
Feb 24, 2022 -

Honda of Kenosha responded

Destiny, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 24, 2022

I was there for a safety recall for my 2017 Ridgeline, Joe Valente was polite, helpful and prompt. More

by daveolufs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Honda of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Joe and our team here at Honda of Kenosha.

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