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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,031 Reviews
Call Service Center (262) 891-6449

3,031 Reviews of Honda of Kenosha - Service Center

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January 28, 2022

Did not listen to me about a service check. Subsequently my car died when it was 4 degrees outside. I had to demand they do the service check I asked for. Got a run around. I had to hand them a service bull More

by audi914
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Todd Rohrssen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2022 -

Honda of Kenosha responded

We have gone under the assumption that the software update was completed at the time of the PDI process ( pre delivery inspection) by the selling dealer as this is what was reported to American Honda and shows completed with American Honda under your service records with them. As I was aware of your vehicle returning just shortly after service had been completed here, I became directly involved with this and the technician. I asked him to confirm if that in fact the software update had been completed by your prior dealer whom sold you the vehicle. Upon doing so we found the software id was in fact not the correct id for the software. At that point we corrected the software and verified that the installation of said software was properly installed into the system. since then I have reached out to you via your personal email with no response. I hope to hear from you soon to resolve any furhter issues.

Jan 28, 2022 -

audi914 responded

You are not owning the fact that service was not done as requested three weeks ago. My request to check the system draw on the battery was ignored, which led to me having a dead battery in 4 degree weather. I then brought it back, showed you the TSB and assertively said I wanted it checked - which was originally blown off. I received your email, responded politely, and filled out this as requested by Honda. Your last email asked how you could make it right. I advocated for myself, and hopefully it is finished now. I am not looking for any freebies other than your service department listening to their customers, especially women, when they first bring service problems to your attention.

January 27, 2022

They were prompt and very helpful with our issue. Will definitely take the car back to them if another issues arises. More

by cdbelt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 26, 2022

My initial impression of the service center was not a positive one. Over the years it has improved quite a bit. Good job. More

by THKIMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bardi
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Jan 26, 2022 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 26, 2022

Service was great only problem was getting a call when my vehicle was ready I was told he couldn't get either of my phones numbers to work. I tried both numbers and they both worked. This exact same thing More

by robertlg3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 24, 2022

It was great that the service department was able to get my car in for a recall on a Saturday More

by keith157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEREMIAH ROSE
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Jan 24, 2022 -

Honda of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Keith, and it's great to hear about your excellent experience here at Honda of Kenosha.

January 24, 2022

Dealership was clean. The service was fast. Rod discussed the services I needed and gave me the exact pricing. Checkout was fast as well. More

by dxrobins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Honda of Kenosha responded

Thanks for sharing your thoughts about your experience with Honda of Kenosha. We appreciate your business and hope to see you again soon!

January 20, 2022

Service man was vey good in explaining that my c-rv needs.good in timing the job performed in my car More

by JAVISINO1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 20, 2022

Everyone was really friendly, I like the fact that they wash your car every time it get service More

by e.smith316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

January 20, 2022

Very good service in a clean place and also washed the car oil change a bit expensive More

by Flashinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Bardi
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Jan 20, 2022 -

Honda of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Kenosha.

January 19, 2022

Wait time minimal and very courteous. Good explanation of everything that was done and what needs to be done. More

by pops8142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2022 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 21, 2022 -

pops8142 responded

my email is pops8142@hotmail.com

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