Honda of Kenosha - Service Center

Friendly staff. I was able to get my car in right away. Found the problem and fixed it. Found the problem and fixed it. More

I was glad to use kenosha Honda service . I’m very happy with the service with the service More

Longer wait time to initiate service. Otherwise service was adequate, so it was good but not excellent was adequate, so it was good but not excellent More

I have worked with this location since 2015 when I purchased my vehicle from them. Great customer service, fast service and great perks such as Auto Butler that I was sold the vehicle on the premise t purchased my vehicle from them. Great customer service, fast service and great perks such as Auto Butler that I was sold the vehicle on the premise that it was for the life of the vehicle...well here is the update since 2015. Auto Butler was only for 5 years, which then they never fulfilled that because the pandemic hit and they did not fulfill my final Auto Butler free full detailing service and when they reopened to doing them I was told mine expired (granted there was a pandemic and I couldn't bring it in). Then since March of 2020 to even now customer service has gone way down. My car after a service use to be returned to me atleast wiped down inside, vacuumed and a step above, washed too. Now that doesn't happen and the past two times I've had plastic left in it, an oil rag, etc . They no longer give loaner vehicles either when you need work done. It took over 2 and a half hours for an oil, filter, new front wipers (which the previous time I ordered and never were replaced) and fluid change. I was only updated one time 20 min prior to it being completed. Prices have soared through the roof, no coupons offered anymore and barely any techs working. Also, I can bring the vehicle in and ask for something to be looked at in the same appointment and then was told I would have to schedule for that at a different time cause they don't have time on x day that I already was there with the vehicle for work to be done. Instead of them having parts available for a previously scheduled job months in advance, they want me to pre pay for parts... I'm not footing the bill ahead of time, they are the dealership, if you know you have a vehicle coming in for repairs, have the parts in stock. I hope they start turning this around. More

Needed new ball joints in 2005 Accord all work performed well car runs good on time and budget well car runs good on time and budget More

Although very busy they took time to go over work desired and post work performed in detail. and post work performed in detail. More

Very kind, attentive to detail, and prompt on getting me into there schedule. Will come here again. into there schedule. Will come here again. More

The care and customer service has always been pleasant and understanding. When something is wrong I feel like they give honest solutions. and understanding. When something is wrong I feel like they give honest solutions. More

Great staff and quick service without hassle. There prices are always on point as well prices are always on point as well More

Always polite and helpful, provides excellent service and recommendations for any upcoming services or potential issues and recommendations for any upcoming services or potential issues More