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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,032 Reviews

3,032 Reviews of Honda of Kenosha - Service Center

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June 09, 2021

Worked with Joe and he was great. Service provided was excellent. Respectful, pleasant and great communication. I am very happy with the services provided during my interaction. More

by ELEMAYGAPKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Honda of Kenosha responded

Thank you for choosing Honda of Kenosha, your feedback and rating mean a lot to us. We're glad Joe was able to help, and we hope to see you again!

June 09, 2021

Honda of Kenosha did a great job on my service, once they finally got it into the shop. They had my vehicle for three days for a 4-5 hour service. Rodney was extremely honest and helpful! Joe, not so much. More

by JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Honda of Kenosha responded

Thank you for your very kind review. Rodney,Joe, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Honda of Kenosha.

June 09, 2021

Car always looks great after AUTO BUTLER service visit and shuttle services is a great benefit. Additional service completed during visit was also done well. More

by sbroege
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 07, 2021

How do you service a airbag recall and leave the vehicle with a SRS warning light? My air bags are non functioning now and you don't even stand behind your recall work. I can pay a $139 diagnostic fee so More

by can2kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Todd Rohrssen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Honda of Kenosha responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

June 07, 2021

As always, outstanding job by the Honda Service Team!! From the front end of Rodney and Joe, to the folks who did the hands-on work and even giving my CR-V a wash!! Bravo to All and Much Thanks!! Since More

by Lsnider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Lance, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rodney and Joe met your service expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2021

Efficient and friendly service! Appreciate that my car was done quickly and that I didn’t have to wait when I arrived. Everyone was helpful! More

by nursewizard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with Sam and our team. We're glad to hear we delivered such a great experience!

June 07, 2021

Excellent workers and service department. I was in and out with oil change and auto butler in less than 2 and a half hours. They never disappoint. More

by chillipepper039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 07, 2021

Service advisor was great. Wait time was not long at all. Waiting area was nice and quiet. Vending machines are available for snacks and drinks. More

by kaminski_nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Thank you, Nick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Kenosha.

June 07, 2021

My service was super quick and efficient!! I did a walk in and they still took care of me in a timely fashion. Joe was great!! More

by camjennings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Honda of Kenosha responded

Cam, Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

June 07, 2021

Told 1 hour and 15 for service and took almost 3 hours instead as they told me the wrong time. Staff is very nice though. More

by JT_Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valente
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz
Jun 25, 2021 -

Honda of Kenosha responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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