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Honda of Kenosha - Service Center

Bristol, WI

4.6
3,088 Reviews

3,088 Reviews of Honda of Kenosha - Service Center

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June 25, 2021

When I originally had service done it wasn’t done properly, the advisor (Joe) told me to bring it in right away and he would make it right. I brought it in the next day and it was fixed properly! Who More

by Vinpau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karmala Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Semik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Longanecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Honda of Kenosha responded

Thank you for your business and this review. We're happy to hear Joe and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2021

Appreciate how quickly I was able to get appointment and the folks at the service department are very helpful. The only thing I’d recommend is getting more equipment for the technicians as I had to wait lon More

by tishtippet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Honda of Kenosha responded

Tish, Thank you so much for your excellent review! We are so glad that Sam had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Honda of Kenosha. Please don't hesitate to reach out if you need anything else.

June 25, 2021

Very friendly and responsive. Drop right into service garage, friendly staff member greeted me and directed me inside to service advisor. Immediately checked in and reviewed service needs. More

by Michelle.lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Honda of Kenosha responded

Michelle, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honda of Kenosha.

June 24, 2021

Always nice to know Honda of Kenosha takes great care of my CR-V. When it’s time to get a new car, Honda of Kenosha is at the top of my list. More

by ocforhills0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz, Marc Bardi
Jun 25, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team! We're glad to hear we delivered such a great experience. We'll keep taking excellent care of your CR-V, and we look forward to helping you choose your next vehicle when the time comes!

June 24, 2021

Always very helpful and willing to do what is best for customer More

by terri.j.crangle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Ruiz, Marc Bardi
Jun 25, 2021 -

Honda of Kenosha responded

Thank you for taking the time to share your feedback with us, Terri! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 24, 2021

Honest, compassionate, helpful, goes beyond what is expected, kind hearted More

by GMMODDES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony (man with dark long beard), Marc Bardi
Jun 24, 2021 -

Honda of Kenosha responded

Thank you for taking the time to leave us this fantastic review. We appreciate your business and our team looks forward to serving you again soon!

June 24, 2021

Happy about service. Rep is great. Very helpful and communicates promptly. No issues with service. Only complaint is TOO MANY SURVEYS. I picked my car up two nights ago and have already done TWO survey More

by cheramarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Honda of Kenosha responded

Thank you so much for sharing your service experience! We appreciate your review and will take your survey feedback into account for the future. All of us at Honda of Kenosha are happy to have you as a customer!

June 24, 2021

Very polite, timely and informative. I appreciate getting a call when me car was ready. The extra oil change and fluid check was done. The "butler" cleaning was well done. More

by marthajimwalsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rohrssen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Honda of Kenosha responded

Thank you for leaving us a review, Martha! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that we were able to help you out. Thanks again for choosing Honda of Kenosha!

June 22, 2021

Good service from Joe. I prefer going to him because he explains things well. More

by salijo21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Honda of Kenosha responded

Thanks for sharing your thoughts about your experience with Joe here at Honda of Kenosha. We appreciate your business and hope to see you again soon!

June 21, 2021

Felt unwelcomed. Was made to feel like I was clueless and didn't know what I was talking about. I will never return here. More

by mocampo2222
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Don't know
Jul 08, 2021 -

Honda of Kenosha responded

Thank you for bringing this to our attention. While we're disappointed to hear that your visit did not reflect our high standards for customer service, we appreciate your feedback as it allows us to learn and make improvements. Please don't hesitate to reach out to us directly if you would be willing to share some more detail or if there is anything we can do to turn this around for you.

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