Honda of Lincoln

Very easy and fun process! Made me feel like I was buying my car for the right reasons and not just trying to sell me a car. my car for the right reasons and not just trying to sell me a car. More

I originally stopped in to shop for a new Honda Ridgeline, they had one left and we tried to make a deal. After discussing the proposal from Williamson Honda we decided we wanted a vehicle with mo Ridgeline, they had one left and we tried to make a deal. After discussing the proposal from Williamson Honda we decided we wanted a vehicle with more options on it and were ready to look at other vehicles. The sales person contacted me the next morning to see if I was interested and I indicated that we were looking for something with more options on it. The salesperson understood. Later that morning he called back to let me know that they had just received a lease return of a 2009 Ridgeline with many more options and he asked if I would be interested. I agreed to look at it and stopped in to test drive it. Once I arrived the sales person indicated that the vehicle was a 2008 and not a 2009 and they would do a number of repairs and clean the vehicle as part of our deal and the sales person indicated that those repairs and maintenance would take 2 weeks to complete. Once we began negotiating the sales person told me that the repairs and maintence would probably take 3 -4 days instead of 2 weeks. So, we came to an agreement and I also indicated that I would sign the paperwork prior to delivery so the sales person could get credit in July's business. The salesperson promised he would regularly update me on the progress of the repairs and cleaning and would get those done as quickly as possible. 3 days later he called to let me know that the vehicle would not be done for another 2 - 3 days I then requested that they provide me with a vehicle that I could use to tow something the next day. He agreed to have a vehicle available and I could pick it up the next day. When I returned the borrowed vehicle, which was 7 days after signing the paperwork, the sales person was on the phone so I didn't want to interrupt him and I left the keys to the borrowed truck and left. The next day, Friday, (now 8 days after signing the paperwork), at 4:30PM I had to call the sales person to get an update on the progress of our vehicle, he indicated that it would not be ready until the following Monday or Tuesday due to a bumper cover that had not come, I requested a loaner vehicle and he called back a few minutes later to let me know he would have one ready for me to keep over the weekend. I did not hear anything from the sales person until I returned to the dealership to sign a title the following Monday. When he missed me at the dealership he called my home to let me know my vehicle would be ready the next day at noon, he called at 6:00PM. I realize this was an unusual situation, however, the bottom line here is I had hoped to have an outstanding customer service experience, however it was average at best. I would have felt much better about the experience if a couple of minor things had been handled differently. 1) Underpromise and over deliver, it would have been better to continue to tell me it would take 2 weeks instead of telling me it would probably only take 3-4 days to have the vehicle ready. If that would have been done I would have received the vehicle in less than 2 weeks and would have not felt like I was given a line in order to close the deal, which, by the way, a 2 week wait would not have prevented me from buying this vehicle. 2) Fulfill the promise of regular updates on the progress of the repairs and maintenance, I should not have had to call him to find out how the repairs and maintenance was progressing. 3) In the end we are pleased with the vehicle, however, when we need to replace my wife's vehicle in 2 - 3 years I will think twice before coming back to Williamson Honda to purchase a vehicle. Thank You, Ivan T. Gearhart More

The VERY best service in Lincoln (maybe the universe)! I wouldn't go any place else!! They are knowledgeable, reasonable and most of all - - HONEST!!! wouldn't go any place else!! They are knowledgeable, reasonable and most of all - - HONEST!!! More

I was in Fri and Mon, so don't know which this is for. Both times went well. Monday they were about 10 minuts late having vehicle ready. Staff was friendly and helpful. Friday I waited for vehicle and Both times went well. Monday they were about 10 minuts late having vehicle ready. Staff was friendly and helpful. Friday I waited for vehicle and it took less than half hour. More

I feel very confident in Brian and the Ridgeline that I bought. It had all the accessories I wanted and everyone at Williamson's was easy to work with. I wouldn't buy a Honda anywhere else! bought. It had all the accessories I wanted and everyone at Williamson's was easy to work with. I wouldn't buy a Honda anywhere else! More

I received friendly service, the prices were reasonable, I wanted work done through dealership for warranty purposes in case something questionable came up later on. I wanted work done through dealership for warranty purposes in case something questionable came up later on. More

This is my first experience with Honda. Ken Soulliere was This is my first experience with Honda. Ken Soulliere was recommended to me through a family member. He was very friendly, helpful and made the proc This is my first experience with Honda. Ken Soulliere was recommended to me through a family member. He was very friendly, helpful and made the process of leasing a new Honda Pilot very pleasant. I think the price was very good, too. There have been several follow up calls lately from Williamson's and Honda making sure I am happy with my vehicle. I will gladly let my friends know about my experience if they are looking for a new Honda. More

I have owned two Hondas now, and I have loved both of them. Williamson's is a reputable dearler who does a great job! Thanks, Williamson's! them. Williamson's is a reputable dearler who does a great job! Thanks, Williamson's! More

Kevin really listened to what my needs were and there was absolutely no pressure from him. He seemed to really understand that after driving my current Honda Civic for 12 years, that I was nervous about buy absolutely no pressure from him. He seemed to really understand that after driving my current Honda Civic for 12 years, that I was nervous about buying my next Honda which I'll probably drive for another 12 years. He was extremely patience with my several return visits into the store with questions and trial drives. Once I decided to purchase my CR-V, the business people were so professional, low-pressure, and friendly. I considered shopping around in Omaha and nearby dealerships for a better price, but I felt confident I got a fair deal plus I knew my car in the future would be in good hands. Thank you for a great experience! More

Everything went well. Mark explained everything very well. I arrived right at closing time and was still greated and treated well as if it was the middle of the day to pick up my car. well. I arrived right at closing time and was still greated and treated well as if it was the middle of the day to pick up my car. More