Honda of Ocala

High pressure sales, mistreatment and rude personnel I will not purchase a vehicle from this dealership again due to high pressure sales and mistreatment after taking delivery. I took a negotiator neigh I will not purchase a vehicle from this dealership again due to high pressure sales and mistreatment after taking delivery. I took a negotiator neighbor (now retired but with mega experience running various dealerships) with me to purchase a vehicle. Chris Rodman was my initial contact via internet and was very accommodating in the beginning.. Once we honed in on the vehicle I wanted, the sales staff teamed up on us and it was VERY high pressure...double/triple to close, etc. I was ready to walk out when they finally came in with an acceptable price. I took delivery of a CRV on 12-17 and came home and put the car in the garage. They did not ask me to do a final inspection prior to taking delivery and I did not think of it. I put very few miles on a vehicle...just sold my 2010 RAV-4 with only 47,000 miles on it. I live in The Villages and my golf cart is my primary means of transportation. When I go shopping, etc., I deliberately park out in left field and walk to the stores. On 1-17 when my car had approx 300 miles on it, my neighbor was the first passenger and told me there was a small dent in the passenger front door. As I am the sole driver, I never really see the passenger side. I called Chris immediately as I believe the dent was in the door when I took delivery. He was to talk with his supervisor and said the supervisor would call me back later that day. No call back... so I called Chris again the next day 1-18. He said someone would call me back the following day. No call back...on 1-21 I left another message for Chris. Again no call back. As my phone calls were being ignored, I texted Chris on 1-23. Finally Steven Schellinger called me back, was argumentative, and implied that I was trying to get away with something. We made an appointment for 1:30 on 1-25 for him to see the dent. I arrived on time. Chris came out, looked at it, and walked away...I never saw him again. Finally Steven came out, barely looked at the dent (which is hardly visible), and didn't even check the low mileage. He was adamant the car couldn't have left their dealership in that condition, was very rude to me, raised his voice, stated it had to have happened while in my possession and refused to do anything about the dent. His attitude was unprofessional and disrespectful...not becoming a sales person let alone a sales manager. No one deserves to be treated in this manner....I will never purchase another vehicle at Honda of Ocala and I will warn everyone I know about this dealership. After reading several reviews at this web site, I see I am not the only dissatisfied ex-customer. More

Great experience. Nev Thomas was very helpful. A true Pro. The professionalism displayed by your staff, especially by Salesman, Nevlyn Thomas made the process painless and as a result I felt like I made a very The professionalism displayed by your staff, especially by Salesman, Nevlyn Thomas made the process painless and as a result I felt like I made a very informed decision. I will definitely recommend your company to any of my friends or associates looking to purchase a vehicle. More

New Ridgeline Mr Thomas was very helpful and professional. He made the buying experience pleasant and enjoyable I would recommend him highly. I would also recommend Mr Thomas was very helpful and professional. He made the buying experience pleasant and enjoyable I would recommend him highly. I would also recommend highly the dealership as a whole everyone I had contact with was very nice and professional . Mr Daniels was very knowledgeable and helpful with finance part of the purchase More

Good Experience in buying new car. Nicholas was great. I was apprehensive about buying a new car, he was courteous, pleasant, knowledgeable and patient. He demonstrated how to use the m Nicholas was great. I was apprehensive about buying a new car, he was courteous, pleasant, knowledgeable and patient. He demonstrated how to use the many new features included in car I was looking at and answered all my questions. Will if asked recommend him to my friends and family. More

Kevin Cash Very impressed with Kevin’s knowledge of the CRV we were interested in leasing. He spent a great deal of time pointing out all the latest features a Very impressed with Kevin’s knowledge of the CRV we were interested in leasing. He spent a great deal of time pointing out all the latest features and was also very enthusiastic. When it came to the financing we were pleased with the way he guided us through the process. The deal was made quickly and somewhat painless! We would definitely recommend Kevin and Honda of Ocala! More

Awesome!!!!!! Chris Rodman is extremely polite & helpful. He was non-pushy & very knowledgeable. He answered any question I had & made sure I understood (the whole Chris Rodman is extremely polite & helpful. He was non-pushy & very knowledgeable. He answered any question I had & made sure I understood (the whole process). More

"Pleasure to make our deal with Honda of Ocala" Nick was very knowledgeable with his product and was instrumental in getting us the best possible deal. Thanks to all the staff that helped make our H Nick was very knowledgeable with his product and was instrumental in getting us the best possible deal. Thanks to all the staff that helped make our Honda of Ocala purchase painless. More

Awesome, Relaxing, Non-Pushy I have been a Honda of Ocala Customer for almost 5 years now, and Frank and Team have never been pushy. They tell me straight up the best options with I have been a Honda of Ocala Customer for almost 5 years now, and Frank and Team have never been pushy. They tell me straight up the best options with what is on the table. Everything from money down, to trading in, to financing. My Fiance' needed a new car late in the afternoon and they stayed with us even after closing to help us leave with a new HRV. More

Outstanding! Chris worked hard to get me into a car I love and I cannot thank him enough! He is knowledgable, friendly and will do what he can to get you into the Chris worked hard to get me into a car I love and I cannot thank him enough! He is knowledgable, friendly and will do what he can to get you into the car you are looking for. If you are looking for a new or new to you vehicle go see Chris! More

Superior service and personnel After parking at the airport for 10 days my car had what appeared to be water spots, but they wouldn't come out with a vigorous washing. Rob had the c After parking at the airport for 10 days my car had what appeared to be water spots, but they wouldn't come out with a vigorous washing. Rob had the car washed and waxed, but you could still see the marks. He then sent it off to a body shop to have it wet sanded. Rob kept on top of the process and worked with Auto Butler so my bill was zero. He made sure I got a loaner car so it was a painless process for me. I would highly recommend Rob. Thanks, Bill Donze More