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Honda of Tenafly

Tenafly, NJ

4.8
3,823 Reviews
Honda of Tenafly REAL Benefits and REAL Value to our customers. 1) Security - The Security of our "DRIVE & DECIDE"tm 10 Day Risk-Free Used Car Money Back Guarantee & our "DRIVE & DECIDE"tm 48 Hr. Risk-Free New Car Money Back Guarantee. Exclusively available ONLY at Honda of Tenafly. 5) VALUE - Our competative pricing structure offers our customers real values you can trust. We don't "Hook" you with false cheap price quotes just to "REEL" you in and then surprise you with additional hidden fees. 1) EXPERIENCE - D&C Auto Group is family-owned since 1932. We are the first Honda dealer in New Jersey. Our experience helps us understand your needs better. 2) TRUST - Over 70% of our business is repeat and referral customers. That's twice the national average for car dealers. Our customers know we are straight-forward with no highway games or tricks. 3) EASY - Our low-pressure, no-nonsense business ethic ensures our customers a faster, more pleasant experience without the fuss. 4) PEOPLE - Any business is only as good as its people. Honda of Tenafly is fortunate to attract and keep some of the best people in the business. Our employees have worked here an average of 12 years, some as long as 30 years. Customers get better service from people that know them and care! "Welcome to your Comfort Zone!"
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28 County Road

Tenafly, NJ

07670

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Showing 3,823 reviews

August 28, 2020

Billed for services not prfrmd.Sprk plug replace cost $400 labor $305 + parts $100 Othr Honda center approx $290. Respnse was their cost is this More

by jprasanth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Aug 31, 2020 -

Honda of Tenafly responded

We had multiple conversations with the customer clearing up the misunderstanding. He was not billed for services not performed. The line item description was not accurate and applicable to his make and model. We explained this more than 4 times to the customer by different members of the department. We offered him money back on the repair and the refund was declined. We regret that he is still unhappy however we tried our best to make it right for him. Sincerely, Craig Kupiec Service Manager

Aug 31, 2020 -

jprasanth responded

Their response endorse my concern.The incorrect description Honda Tenafly mentioned is the timing belt service which my 4 cylinder does NOT have ,thus they agree the invoice line item is incorrect hence I want to know the exact service they billed. They denied my request for a corrected invoice and rejected my email asking for service cost on each of the line item.If they says $400 is the cost for a spark plug replacement that’s VERY VERY HIGH and the offered refund is $50 which I denied.All I am asking is to explain me in written the service cost of each line item in my invoice and how they reached a total service cost of $300 which is a fair ask from a customer. They are still struggling to explain.

August 28, 2020

Very fun and professional experience. I recommend Santiago to anyone thats new to car leasing. He made the process super easy and fast. He helped me understand the car and helped me through the whole More

by martinezjeysson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Bolivar-Montoya
Aug 29, 2020 -

Honda of Tenafly responded

Thank you so much for your five star review. I am pleased to hear that Santiago provided you with excellent customer service. Welcome to the Honda of Tenafly family and congratulations on your new lease! Sincerely, Norman Dorf Owner

August 28, 2020

Herbie Rosario was an awesome sales rep who was great Herbie Rosario was an awesome sales rep who was great for my son and I to deal with and very low pressure and personable. I’ll definitely be recomme More

by jec250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr.
Aug 29, 2020 -

Honda of Tenafly responded

Thank you so much for your recommendation. I am pleased to hear that Herbie provided you and your son with excellent customer service. Welcome to the Honda of Tenafly family and congratulations on your new car! Sincerely, Norman Dorf Owner

August 28, 2020

William walked us thru all of the car's features when we took delivery, he spent a lot of time. He answered all of our questions, exhibiting knowledge, friendliness and above all: patience. More

by alasky9679
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Bonet
Aug 29, 2020 -

Honda of Tenafly responded

Congratulations on your new car! I am pleased to hear that William provided you with excellent customer service. Welcome to the Honda of Tenafly family and thank you for your business. Sincerely, Norman Dorf Owner

August 28, 2020

Thank you Mr. Arnold Bang for helping me find the best CPO vehicle! Your service and professionalism is impeccable. Keep up the great service! Thank you! More

by Jinny
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Honda of Tenafly responded

Dear Jinny, Thank you so much for your five star review. I am pleased to hear that Arnold provided you and your son with excellent customer service. Welcome to the Honda of Tenafly family and congratulations on your new car! Sincerely, Norman Dorf Owner

August 28, 2020

We're long time customer with Honda of Tenafly. Arnold Bang is very kind and straightforward. He explained me every detail over and over. Thank you Mr. Bang More

by kwonywoo1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Honda of Tenafly responded

Thank you for your customer loyalty. We truly appreciate it, I am pleased to hear that Arnold provided you with excellent customer service. Enjoy your new car! Sincerely, Norman Dorf Owner

August 27, 2020

We were satisfied with our salesperson who made our car buyout a smooth transaction. He explained our options and we went for the best one. Great Honda dealership! More

by City Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marquis Thomas
Aug 29, 2020 -

Honda of Tenafly responded

Congratulations on your new car! I am pleased to hear that Marquis provided you with excellent customer service. Welcome to the Honda of Tenafly family and thank you for your business. Sincerely, Norman Dorf Owner

August 27, 2020

Nelson went above and beyond to make sure I left Honda with happy and with a good deal. Keep up the great work Honda, Tenafly! More

by Meflores2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lidia Vilela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Varela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Santiago Rios
Aug 29, 2020 -

Honda of Tenafly responded

Congratulations on your new car! I am pleased to hear that Nelson and the team provided you with excellent customer service. Welcome to the Honda of Tenafly family and thank you for your business. Sincerely, Norman Dorf Owner

August 26, 2020

Eddie Singh was very friendly and helpful. He answered all my questions and help me get the car that I wanted. Ronnie made our car purchasing easy. More

by witmab11
Recommend Dealer
Yes
Employees Worked With
Eddie Singh
Aug 29, 2020 -

Honda of Tenafly responded

Thank you for your five star review. I am pleased to hear that both Eddie and Ronnie provided you with excellent customer service. Welcome to the Honda of Tenafly family and thank you for your business. Enjoy your new car! Sincerely, Norman Dorf Owner

August 25, 2020

Great dealership & staff but keep your eyes open for all those hidden fees when you sign the contract ie, filing fee, bank fee, special tire air fee, etc. More

by Sandyq190
Recommend Dealer
Yes
Employees Worked With
Michelle Pincay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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