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Honda of Valley Stream

Valley Stream, NY

Overview
Employees
Reviews
Vehicles
4.6
3,327 Reviews
Honda of Valley Stream, NY has been serving drivers in Brooklyn, Queens, the Five Towns, and Long Island since 1982. Family-owned and operated, Honda of Valley Stream has always kept the same automotive philosophy in which our customers always come first. Treating our customers like family is what has allowed us to remain successful in a world full of high-pressure and impersonal sales. With over 30 years of efficient service and great personal relationships, we look forward to serving our drivers in our community for many years to come! Honda of Valley Stream carries the latest Honda models and Offers Specialized Car Service because, when you're happy - we're happy! We would like to express our sincere gratitude for visiting our website. Our relationship with you and commitment to helping you enjoy the car of our dreams every mile you travel - Those are the most important aspects of our business. We take pride in personalizing your experience. Whether you're looking for a new Accord, Civic, CR-V, HR-V, Pilot, or a pristine used car, we would be happy to help you find the perfect match. Our first and foremost goal is to make your car-buying and ownership experience better than any other you've had near Hempstead, Elmont, Lynbrook and beyond. If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
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164 Sunrise Hwy

Valley Stream, NY

11581

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Showing 3,327 reviews

May 29, 2024

The Service Center is very well organized and Clara was very communicative and professional. I appreciate the quality service! More

by bowersjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Honda of Valley Stream responded

Thank you for your wonderful review! We're glad to hear that you found our Service Center well organized and that Clara provided clear communication and professional service. Your appreciation for the quality service means a lot to us. We look forward to continuing to meet your needs in the future!

Helpful
May 29, 2024

Clara has a lovely and professional demeanor and despite the wait everything was very easy. The waiting area is open and comfortable and the time passed quickly. More

by joe@edit.city
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Honda of Valley Stream responded

Thank you for your kind words! We're delighted to hear that Clara made your visit pleasant, despite the wait. It's great to know that you found our waiting area open and comfortable. We appreciate your feedback and look forward to providing you with excellent service again in the future!

Helpful
May 29, 2024

I’m waiting 3 hours 30 minutes only oile chance very slow service I’m not happy? More

by abusaieed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Skawinsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Honda of Valley Stream responded

We are sorry that you are less than satisfied with your appointment timing. However, we want to explain. You came into the service department at 11:30 and your car was completed at 2:08 for 4 services to be completed. This is a 2-and-a-half-hour appointment time which is pretty normal for 4 services. Please know that our staff is working as quickly as possible while not sacrificing the quality of work completed. Your safety is our top priority and high-quality service work done correctly the first time is how we ensure your safety. We hope to see you again. Take care!

Helpful
May 29, 2024

My appointment was set for 730 am, there was a line upon arrival and did not check in with Marcel until 747 am, was told I also needed awd oil which felt like I was being upsold as there was little to no in More

by CPESANTES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Honda of Valley Stream responded

We are sorry that your experience with us was not satisfactory. As explained over the phone, with all service departments advisors give suggestions on recommended services. Clients are more than welcome to decline the services recommended. When you arrived, there were other clients who had arrived before you causing a wait to check in, but we go in order on arrival for check in. As for the recall, we do not have control over the timing on when Honda National sends the parts to us or we would have gladly taken care of that for you. We stand behind our work and always look out for the safety of our clients. We refuse to trade in the quality of our work for a faster service time. We know taking our time to complete the work correctly the first time is what keeps our clients safe on the road and feel it isn’t worth the sacrifice. We hope to see you again and want you to feel free to reach out to us if you need to. 516-812-5302 or 516-285-6655 extension 134.

Helpful
May 29, 2024

The agent that helped me with my car was extremely benevolent and I appreciated every moment of her help. More

by Varian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're delighted to hear that the agent who assisted you was extremely benevolent and that you appreciated every moment of her help. We look forward to serving you again!

Helpful
May 28, 2024

The dealership was very clean. Steve was very responsive and returned calls in a timely fashion. He was available to meet our needs. More

by JAF0660
Recommend Dealer
Yes
Employees Worked With
Steve Calderone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you found our dealership very clean. It's great to know that Steve was responsive and returned your calls promptly. We're glad he was available to meet your needs and provide you with the service you deserved. We appreciate your kind words and look forward to serving you again in the future.

Helpful
May 28, 2024

Reliable service dept. with clean waiting area. All staff I encountered were courteous and professional. More

by CARIBEMALO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that you found our service department reliable and appreciated our clean waiting area. It's wonderful to know that all the staff you encountered were courteous and professional. We look forward to continuing to provide you with excellent service.

Helpful
May 28, 2024

Great service, friendly and overall satisfied with the purchase of my 2019 Civic sport coupe. Honda fixed my AC free of charge. More

by sjsacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're delighted to hear that you had a great service experience and are overall satisfied with your 2019 Civic Sport Coupe purchase. Enjoy your new car, and we look forward to serving you again!

Helpful
May 28, 2024

Very nice people. Very clean place. Helpful. Couldn’t be mor happy with my decision with them and the car got More

by AEHERNANDEZ2014
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Ovalles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're thrilled to hear that you found our team very nice and helpful, and our place clean. We're glad you're happy with your decision and the car you got. Enjoy your new vehicle, and we look forward to working with you.

Helpful
May 28, 2024

Good experience told me what was wrong with my car quickly and gave me an oil change More

by KENNETHOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear you had a good experience. It's great to know we could quickly diagnose your car's issue and provide an oil change. We look forward to serving you again!

Helpful
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