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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,197 Reviews

3,197 Reviews of Honda of Valley Stream - Service Center

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December 20, 2024

Marcel was extremely knowledgeable and helpful in helping me resolve my issue in a timely manner . I will definitely ask for him the next time I bring my car to Honda for service ! More

by NSCHWERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Honda of Valley Stream responded

We’re delighted to hear that Marcel’s knowledge and helpfulness made a positive impact and resolved your issue efficiently. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 19, 2024

I appreciate how patient and friendly Clara is! I've had the pleasure of having her as my service advisor three times already, and each time, she is thorough, efficient, and understanding. She expl More

by lcv7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Honda of Valley Stream responded

It’s wonderful to hear that Clara consistently provides patient and thorough service. We look forward to serving you again in the future, hopefully with Clara as your advisor! If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!

December 19, 2024

Brandon is always happy to assist anytime I visit the Honda of Valley stream service center. More

by ayomideabolaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Honda of Valley Stream responded

It’s great to hear that Brandon consistently provides excellent assistance during your visits. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always here to assist!

December 19, 2024

Excellent service the day of repair. Long wait for the recall part originally. Briyanna was excellent More

by noreen_sheehy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Honda of Valley Stream responded

We’re glad to hear you received excellent service on the day of the repair and that Briyanna provided exceptional assistance. We apologize for the delay in receiving the recall part and appreciate your patience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

Nothing more to tell. Waited 2 hours in an very impersonal room with odd people More

by ckefair5
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We appreciate your input and will use it to improve the overall experience for our valued customers. If there’s anything we can do to make your next visit better, please don’t hesitate to reach out—we’re here to help.

December 18, 2024

I couldn’t get my answer I was looking for struts replace , I still don’t know how much would cost me replacing struts. They gave me huge list of issue. More

by UGUR_GULMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Honda of Valley Stream responded

We apologize for the misunderstanding. If you look at Line D of the invoice given to you at your visit with us it gives this struts pricing: Line D: Customer states, check front struts, was told that are leaking and making noise, price Correction *Alignment-4 wheel: with strut $169.95 Other: left front strut bearing n bump stop $1045.27 Hope this help! Please reach out if we can assist you with this repair and anything else. Happy New Year!

December 18, 2024

Kevin is extremely knowledgeable and helpful. The parts department provided excellent customer service and was not condescending when discussing a new battery for our car. More

by Tasha506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

We’re thrilled to hear that Kevin and the parts department provided knowledgeable and excellent customer service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 17, 2024

The recall was performed in less time than expected. Everyone was very courtesy. Review of car was done very quickly. More

by cgiar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Honda of Valley Stream responded

We’re glad the recall was completed faster than expected and that the team provided courteous and efficient service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 17, 2024

Everyone is professional! Place is clean if you want to wait for your car to be serviced. More

by ANIRABIN76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

We’re glad to hear you had a positive experience with our team. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 17, 2024

When I picked up my car after the oil change was done, I didn’t think I had to inspect the outside of my car the same way they inspect my car when it’s dropped off. So when I got home I noticed a long scuff More

by barryheller.bh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Honda of Valley Stream responded

It was a pleasure speaking with you. We are pleased that our service manager was able to show you video proof via email that the damage on your vehicle did not happen during your visit. Thank you for being a loyal customer, and we look forward to working with you in the future.

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