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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,294 Reviews

3,294 Reviews of Honda of Valley Stream - Service Center

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December 19, 2024

Brandon is always happy to assist anytime I visit the Honda of Valley stream service center. More

by ayomideabolaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Honda of Valley Stream responded

It’s great to hear that Brandon consistently provides excellent assistance during your visits. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always here to assist!

December 19, 2024

I appreciate how patient and friendly Clara is! I've had the pleasure of having her as my service advisor three times already, and each time, she is thorough, efficient, and understanding. She expl More

by lcv7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Honda of Valley Stream responded

It’s wonderful to hear that Clara consistently provides patient and thorough service. We look forward to serving you again in the future, hopefully with Clara as your advisor! If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!

December 19, 2024

Excellent service the day of repair. Long wait for the recall part originally. Briyanna was excellent More

by noreen_sheehy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Honda of Valley Stream responded

We’re glad to hear you received excellent service on the day of the repair and that Briyanna provided exceptional assistance. We apologize for the delay in receiving the recall part and appreciate your patience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

I couldn’t get my answer I was looking for struts replace , I still don’t know how much would cost me replacing struts. They gave me huge list of issue. More

by UGUR_GULMUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Honda of Valley Stream responded

We apologize for the misunderstanding. If you look at Line D of the invoice given to you at your visit with us it gives this struts pricing: Line D: Customer states, check front struts, was told that are leaking and making noise, price Correction *Alignment-4 wheel: with strut $169.95 Other: left front strut bearing n bump stop $1045.27 Hope this help! Please reach out if we can assist you with this repair and anything else. Happy New Year!

December 18, 2024

Kevin is extremely knowledgeable and helpful. The parts department provided excellent customer service and was not condescending when discussing a new battery for our car. More

by Tasha506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

We’re thrilled to hear that Kevin and the parts department provided knowledgeable and excellent customer service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

Nothing more to tell. Waited 2 hours in an very impersonal room with odd people More

by ckefair5
Recommend Dealer
Yes
Employees Worked With
Kevin Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We appreciate your input and will use it to improve the overall experience for our valued customers. If there’s anything we can do to make your next visit better, please don’t hesitate to reach out—we’re here to help.

December 17, 2024

Why do I need to sit around and wait for my service to be completed???? And no, I don't need a one-way ride and then pay Uber to get back to you!! You need to learn a thing or two from Tesla. They take More

by RONIYOSOFOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Honda of Valley Stream responded

We apologize that you are upset with the service you received. Our policy is to provide a ride to where you need to go which was offered at the time of your service appointment. Our clients are never required to stay and wait for their service, however a lot do because we have such a nice waiting area with refreshments for them. Take care!

December 17, 2024

Marcel was amazing. He kept his word on when he would get back to me and when I would receive my vehicle. Most service centers tell you they will call or text you and NE More

by LAURAWHITE624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

We’re thrilled to hear that Marcel provided exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 17, 2024

Service manager Willie was excellent as was Alex . They kept their promises and made my experience pleasant More

by ascope319
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Honda of Valley Stream responded

We’re delighted to hear that Willie and Alex provided excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

Dec 19, 2024 -

ascope319 responded

I received excellent attention and service

December 17, 2024

The recall was performed in less time than expected. Everyone was very courtesy. Review of car was done very quickly. More

by cgiar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Honda of Valley Stream responded

We’re glad the recall was completed faster than expected and that the team provided courteous and efficient service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

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