Honda of Valley Stream - Service Center

Took care of my recall and other car issues - no complaints from me ; good communication complaints from me ; good communication More

I was welcome warmly and helpful. Only the waiting tiresome and was very long 6hrs. Only the waiting tiresome and was very long 6hrs. More

All were polite, helpful, knowledgeable and efficient. Had a pleasant stay while waiting. Very pleased. Had a pleasant stay while waiting. Very pleased. More

Very friendly and helpful customer service. it is a nice place were i feel good in waiting area. it is a nice place were i feel good in waiting area. More

Ofrecen una garantía y no la cumplen cuando le pone la garantía te dicen una cosa y después es otra garantía te dicen una cosa y después es otra More

Alex provided excellent service and information related to my service. He made me feel welcome. to my service. He made me feel welcome. More

Professional, courteous and professional. Kevin did a great job checking me in and keeping me to date on how the repair work was going Kevin did a great job checking me in and keeping me to date on how the repair work was going More

Check in was seamless and convenient, Briyana was knowledgeable and polite, and the waiting area wifi was strong and high speed. Plus half and half was available for the coffee knowledgeable and polite, and the waiting area wifi was strong and high speed. Plus half and half was available for the coffee More

Staff was courteous and quick. On pick up they got me on my way in 5 minutes On pick up they got me on my way in 5 minutes More

This is a horrible dealership, and I'm highly disappointed in the service that I was offered. I went in to Honda Valley Stream to get a part installed, and check an issue on why my car wasn't sta disappointed in the service that I was offered. I went in to Honda Valley Stream to get a part installed, and check an issue on why my car wasn't starting correctly. They installed the missing part, but when it came to the reason why my car wasn't starting correctly, that's where all my issues are. They checked the issue, claimed to have fixed it, but they didn't fix the issue at all. When I attempted to start my car at the dealership, it still struggled. I tried again, and it started. I reported the issue to Briyanna Jones, and she told me that I could not leave my car at the service center since it was struggling. This resulted in me taking a main road with a car that still had issues, and could not run properly. My car shut down a total of three times while trying to return the vehicle back to my home. The worst part was that if I attempted to reverse my car, it would lose power completely, and could not be started again immediately, which is very dangerous. I had to get my car towed back to Honda Valley Stream so they could fix the issue, and even a manager told me that Briyanna should not have sent me home with the state that my car was in. The manager I spoke to explained the issue was my starter, and told me that he would help me out, and personally make sure that I got a brand new starter. Rather than tell the truth, the manager lied to me, and still gave me a faulty starter that seemed to work, but it really wasn't a good part. Honda Valley Stream's service department was hoping that I wouldn't find out, but I did, because the starter has already caused problems for my vehicle, and I got it checked out by a different Honda dealer's service department. More