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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,249 Reviews

3,249 Reviews of Honda of Valley Stream - Service Center

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October 14, 2024

Very efficient check in time. No waiting to see customer representative who was very friendly and professional. More

by mgiarrusso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that the check-in process was efficient and that you were met with friendly and professional service. We look forward to providing you with the same great experience during your next visit!

October 13, 2024

Guys were great. Service was very good. Would definitely go back. Very helpful. Word word More

by pfiffe1486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Josh
Oct 14, 2024 -

Honda of Valley Stream responded

We're glad to hear that the team provided great service and was very helpful. We look forward to welcoming you back in the future!

October 11, 2024

Efficient work at the shop no complaints, very good experience I had, so comfortable. Recommend More

by syedusmanriaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Lancaster JR
Oct 14, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you had a comfortable and efficient experience at the shop. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

October 11, 2024

Kevin is an excellent service representative. He’s knowledgeable and patient and have the best interest for the customer More

by scshepherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Honda of Valley Stream responded

We're glad to hear that Kevin provided such excellent service, putting your best interests first. We appreciate your trust and look forward to serving you again!

October 11, 2024

Do not give me the service and attention a customer support to received when they bring the vehicle in Stop over charging the woman customer Everytime i bring my car for service dealer they find someth More

by postlady56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Marcel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Honda of Valley Stream responded

We apologize that your time with us was less than satisfactory. We wanted to reach out to you however, we are unable to locate you in our system with the username listed. We believe it is our job to keep the maintenance on your vehicle up to date. We follow the maintenance chart based on timing and mileage for every vehicle model we service. If you need more information, please reach out to us at 516-812-5302.

October 10, 2024

Great experience. Briyanna was excellent, professional, patient. She was able to answer all my questions More

by JROSEUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Honda of Valley Stream responded

We're delighted to hear that Briyanna provided professional service. We appreciate your feedback and look forward to assisting you again!

October 10, 2024

Sent a text about recommended repairs but they never called me to go over it and explain them. I spent alot of money and they should have thrown it some free little repairs or given me a discount. The More

by RAJESHKALELKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Skawinsky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our service manager, Willie Meija, would like you to reach out to him directly so that he schedule a time to look further into the vibration on your vehicle. His number is 516-812-5302. He looks forward to hearing from you.

October 10, 2024

Very clean and run efficiently problem was that some of my concerns were not addressed. They did get CarPlay to work, but now it doesn’t work again and I still can’t hook my phone up to the car. More

by jakehetzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We’re glad to hear you found our facility clean and efficient, but we apologize that some of your concerns weren’t fully addressed, especially with CarPlay. Please reach out to us so we can resolve this issue and ensure your phone is properly connected. We appreciate your patience and are committed to making it right! 516-812-5302

October 10, 2024

Service is good. Everything is great except it took too long to get the vehicle back. More

by ELLIEJIANG0801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Marcel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Honda of Valley Stream responded

We're glad to hear that you found the service good overall. We apologize for the longer-than-expected wait time and appreciate your patience. We’ll work on improving the timing for future visits to make your experience even better!

October 10, 2024

Made an 2 pm appointment for the free maintanace for my 2024 Passport. Everyone that came after me got their car back and i was the only one left in the shop. Finally got the car at 4:30 pm. Maybe because More

by HUSHION
Recommend Dealer
No
Employees Worked With
Gary Lin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Honda of Valley Stream responded

We do apologize that your experience was less than satisfactory and wanted to reach out to you. However, we were unable to locate you in our system based on the username provided. Rest assured that we work on every vehicle as quickly as we can without sacrificing the quality of the work preformed and even when a customer is not paying anything for the service completed the dealership gets reimbursed by the manufacturer for the services performed. Please reach out to us if you need to discuss this further at 516-812-5302.

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