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Honda of Valley Stream - Service Center

Valley Stream, NY

4.6
3,254 Reviews
Call Service Center (516) 758-5396

3,254 Reviews of Honda of Valley Stream - Service Center

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July 30, 2024

Clara and the rest of the team are always so welcoming. Clara is an excellent representative I will rate her 10 stars More

by YMORONTA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clara Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marcel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your wonderful feedback. We're thrilled to hear that Clara and the rest of the team are always welcoming and that Clara has provided excellent service. Your 10-star rating means a lot to us. We look forward to continuing to serve you!

July 30, 2024

Mark was patient, understanding and informative. Best experience I have ever had, as a mother knowing my care is safe is a huge bonus. Ty More

by ENERGYGAL86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for sharing your experience with us. We're thrilled to hear that Mark provided patient, understanding, and informative service. Knowing that you feel safe and well-cared for is incredibly important to us. We appreciate your kind words and look forward to serving you again. Thank you!

July 30, 2024

Everyone was very friendly and welcoming at this dealship. The first time I came there Briyanna was very sweet and let me know what was going on the whole time. More

by alexabernard19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your feedback. We're delighted to hear that you found our team friendly and welcoming. It's wonderful to know that Briyanna kept you informed and provided excellent service during your visit. We look forward to seeing you again!

July 30, 2024

Mark was very helpful. He made me feel like Honda really appreciated my business. This is the third vehicle I’ve purchased from this dealership. More

by NREED70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Skawinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Honda of Valley Stream responded

Thank you for your continued trust in us and for choosing our dealership for your third vehicle purchase! We're delighted to hear that Mark made you feel valued and appreciated. Your satisfaction is our priority, and we look forward to serving you again in the future. Enjoy your new vehicle!

July 30, 2024

Place closed down for lunch. Tried texting and calling but no response. Poor customer service. More

by shep1600
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Briyanna Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. We value our long term, as well as, our future customers. Please reach out to Michael Barabash, to directly speak to them further about this matter.516-285-4548

July 30, 2024

I had so much bad experience. They lost my car’s bottom engine plate and nobody notified me about it. Now they are blaming us that I lost it. Now they don’t wanna fix it at all. I More

by Sunyaranav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clara Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Lin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Peña
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser Gonzalez
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Aug 02, 2024 -

Honda of Valley Stream responded

The vehicle was inspected by our Service Manager. The under carriage of the vehicle showed damage from road debris impacting it and that is what caused damage to the shield. Our service manager showed this evidence to the customer at the time of inspection.

July 17, 2024

Brandon in service was wonderful! Called me with updates as he said he would, and helped diagnose the issue. Thank you Brandon for helping me get my car back so quickly. More

by JENNWALSH805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Honda of Valley Stream responded

We're delighted to hear about your positive experience with Brandon in our service department! It's great to know he kept you informed with updates and helped diagnose the issue promptly. We're glad we could get your car back to you quickly. Thank you for your kind words, and we look forward to serving you again in the future!

July 09, 2024

The service center of Honda Valley Stream was good to address my problem People were helpful in the office. Workshop was. More

by khadgarana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briyanna Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that the service center at Honda of Valley Stream was helpful in addressing your problem. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your support!

July 04, 2024

Recommending unnecessary maintenance to car. I paid around 80. Dollars. They wanted me to pay up to 2,700. More

by ivanmendez1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2024 -

Honda of Valley Stream responded

We are sorry that you are not 100% satisfied with your service experience with us, but assure you we were trying to keep you safe and look out for the longevity of your vehicle. All of our tech recommendations are based on the conditions of the items on the vehicle or what is needed for the vehicle’s proper care. Our tech noted all 4 of the tires were dry, cracked, and rotting and needed replacing to avoid a blowout. When new tires are installed, they need to be balanced and aligned. To keep up the proper care of the vehicle and keep it functioning properly for you, it was time for the Coolant System Service. We assure you that we do not recommend services that are not needed. But they are just that, recommendations- you, as the owner, get to decide what gets done on your vehicle at all times. We truly are looking out for your safety and the safety of all our customers. Additionally, we want your vehicle to last as long as you need it to and help protect your investment. We are happy to help with these items and service your vehicle in the future. Please do not hesitate to reach out to us with other questions or concerns. Take care!

July 04, 2024

I had a great experience. Agent was very nice , listened to my needs and took care of it. More

by JUDITHAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Briyanna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Honda of Valley Stream responded

We're thrilled to hear that you had a great experience! It's wonderful that the agent was nice, listened to your needs, and took care of everything. If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you for sharing your positive feedback!

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