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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
3,051 Reviews

3,051 Reviews of Honda of the Avenues - Service Center

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April 19, 2024

Eric was outstanding in guiding me through routine service on my Honda Civic and selecting new tires. More

by MGALANTI96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Honda of the Avenues responded

We will be sure to let Eric know! We appreciate your business and taking the time to leave us a review.

April 19, 2024

Horrible experience with servicing and selling the car Will never come back again Will never buy it lease Honda due to this crooked dealership Very bad experience More

by Subhash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Honda of the Avenues responded

I’m sorry we couldn’t help you to the extent you would have liked. At a dealership level we have to obtain American Honda authorization to cover a repair that is out of the manufacturer warranty. In your case Honda did offer assistance, unfortunately it wasn’t to your liking .

April 18, 2024

Timely, efficiencient, a great experience dealing with this service department. Highly recommend them and Eric! More

by Cadillac2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Eric is the best. He always responds when I have issues with my vehicle. I truly have no desire to work with anyone else. He really is the best. More

by MOLLIE.PEARSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Brian was very helpful and an excellent communicator. He takes the time to explain the issues. I had a very positive experience with Brian. More

by nagy2515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Warranty did not cover repair had to pay out of pocket which was a bit upsetting More

by DAN.WOELKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luci Kott
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

This was the first time bringing my vehicle to Honda at the Avenues for service. My service advisor Brian was very helpful from start to finish. He explained the process of using the maintenance package an More

by mcoates0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bouchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

They send email of what's wrong with your car. Send pictures and reports about what's happening More

by cheriegaskin92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcellis Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

April 16, 2024

Paula is very nice and respectful make sure to get the job done and quickly More

by TheShadowStar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

The service writer tried passing my appointment off to another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They t More

by rheat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcellis Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Honda of the Avenues responded

I'm so sorry for the experience you had when you came in for service. I will definitely investigate what happened. We do put seat protectors in every car with floor protection as well but we remove them when the vehicle is parked or pulled up. If you 'd like to stop in for a complimentary car wash, we'd be happy to do that for you as every car should be washed. If you'd like to give me a call to discuss I'd be more than happy to speak with you as we do value you as a customer. I would reach out to you but based on your user profile I am unable to locate your file. Crista Poynor Service Director

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