Honda of the Avenues - Service Center

Dealing with men who are savvy to the technical world is a bit intimidating to a 78 year old woman. I was, however, treated most courteously and had the items covered in my car's maintenance explained to my a bit intimidating to a 78 year old woman. I was, however, treated most courteously and had the items covered in my car's maintenance explained to my satisfaction. Thank you! More

Marcellis is a top notch service advisor. He always greets me with a smile. He is very knowledgeable and always makes appropriate suggestions on what needs to be addressed. He also gives me t He always greets me with a smile. He is very knowledgeable and always makes appropriate suggestions on what needs to be addressed. He also gives me the accurate time for how long my car will be repaired. I have always taken my car for maintenance at Honda of the avenue and have never been disappointed. I’ve also purchased several cars from Honda of the Avenue as well More

Bobby’s the man! The rest of these words are filler words for the 15 word minimum. The rest of these words are filler words for the 15 word minimum. More

I arrived at approximately 4:55 PM on 02/13/24 for an oil change. I went in the waiting room and received a text from Brian at 4:58. I waited in the waiting room until 6:38 when I texted Brian asking him how change. I went in the waiting room and received a text from Brian at 4:58. I waited in the waiting room until 6:38 when I texted Brian asking him how much longer until my car would be finished; no response. Finally around 7 PM (when I was the only guest left in the waiting room) a Service Advisor ( I don't remember his name) came in the waiting room and asked me what I'm waiting for. He advised me he had not been briefed about my vehicle. My car was ready outside but neither I nor the one late shift Advisor knew about it. I finally was underway after 7 PM thanks to a lack of communication from amongst the Service Advisors. I have brought both a 2015 Civic & a 2014 Odyssey to this Dealership for several years with good service; but not this time. More

I was told that the $160 to do the diagnosis in my car wld be put back into the repairs & they were not! :( wld be put back into the repairs & they were not! :( More

Paula always takes good care of me and my car, even when I call her on her day off! I call her on her day off! More

My previous service request did not go well, however when have service needs Marcellus Smith always provide excellent customer service… have service needs Marcellus Smith always provide excellent customer service… More

I have never been treated so well in a dealership before! Definitely bought a car there! Definitely bought a car there! More

I have been going to this dealer since 2018. Honda service and express staff are professional and never disappoint. in fact, Luci has exceptional customer service skills and although this was m Honda service and express staff are professional and never disappoint. in fact, Luci has exceptional customer service skills and although this was my first time interacting with her she certainly gets my five stars. Kayla was also friendly and attentive. More