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Honda of the Avenues - Service Center

Jacksonville, FL

4.7
2,540 Reviews

2,540 Reviews of Honda of the Avenues - Service Center

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September 16, 2023

A few weeks ago while my husband was there to get an oil change on his car. He was told that he needed a new battery. And it would cost around 200. He made an appointment and was at the dealership this past More

by Sb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lakes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Honda of the Avenues responded

Sorry to hear about your experience. Please give me a call and I'd be happy to look into it. My name is Crista Poynor and I am the service director. I can be reached at 904-370-1300 x1290.

September 15, 2023

Great service for broken a/c unit. Warrant coverage highlighted by service rep! Great call; saved me a bundle. Very friendly and helpful people. More

by cmarineau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
September 14, 2023

Paula was amazing in explaining and helping me get my car in and out before school pick up. More

by jbrc1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
Sep 14, 2023 -

Honda of the Avenues responded

Thanks so much for the 5 star review and especially the kind comments regarding Paula. .We certainly appreciate your business and look forward to serving you in the future. Respectfully, Scott Williams General Manager

September 13, 2023

Outstanding service , best dilership , expertise like nowhere else. Helpful knowledgeable staff and they take care of their customer needs. Overall big 100% More

by Miskan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avtar Ghuman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lakes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rory Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kent Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Kanyuira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Ganser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marshall Gerald
Sep 14, 2023 -

Honda of the Avenues responded

Miskan, thanks so much for the 5 star review and especially the kind comments regarding our entire team. We truly appreciate your business and looking forward to serving you in the future. All our best to you! Respectfully, Scott Williams General Manager

September 12, 2023

Randy was very quick and knowledgable. He explained what needed to be done and why More

by Jen Melo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lewis
Sep 14, 2023 -

Honda of the Avenues responded

Jen, thanks so much for the 5 star review and especially the kind comments regarding Randy. We certainly appreciate your business and look forward to serving you in the future. We wish you the best of everything. Respectfully, Scott Williams General Manager

September 12, 2023

The advisor was excellent and keep me informed about my service. After completion of service and before payment, the advisor told me I need new tires. After getting replacement tires and returning home, th More

by hawkeye427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Honda of the Avenues responded

Thank you for sending in a 5 star review. We truly appreciate your understanding and thank you for allowing us to rectify the situation. Thank you for your business and we look forward to seeing you again on your next service.

September 12, 2023

Service was excellent and completed timely. Get newer chairs in the waiting room to maintain an inviting clean appearance in the waiting area. I liked the high top areas.. More

by anitaagaymon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Laurendeau 5 stars; Jared Miller 5 stars
Sep 14, 2023 -

Honda of the Avenues responded

Anita, thanks so much for the 5 star review. I also thank you for the comments. We can never get better if our guests don't let us know how they feel. So I truly do appreciate the comments. We are well aware of our chairs and waiting areas. The entire store from the exterior to the interior is being totally renovated and updated. That includes the customer waiting areas with all new furniture and seating to better accommodate all our guests. Should be totally finished by mid October. We certainly appreciate your business and look forward to showing you the renovated store on your future visit. All our best! Respectfully, Scott Williams General Manager

September 12, 2023

I hate to say this because you're my favorite dealership, but your customer waiting rooms need updating they're pretty stark and worn. More

by WGMACKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avtar Ghuman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Thanks so much for your review. We are well aware and the entire store from the exterior to the interior is being totally renovated and updated. That includes the customer waiting areas with all new furniture and seating to better accommodate all our guests. Should be totally finished by mid October. We certainly appreciate your business and look forward to showing you the renovated store on your future visit. All our best! Respectfully, Scott Williams general Manager

September 12, 2023

Always great service from Bobby and the technicians. We continue to bring both of our vehicles More

by JVBUTLER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

JV, thanks so much for the 5 star review and especially the kind comments regarding Bobby. We certainly appreciate your business on both of your vehicles and look forward to serving you in the future. All our best. Respectfully, Scott Williams General Manager

September 12, 2023

First time experience and they treated me like they knew me for years! Very helpful and friendly staff. More

by Georges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crista Poynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Honda of the Avenues responded

Georges, thanks so much for the 5 star review and especially the kind comments regarding our team. We certainly appreciate your business and look forward to serving you in the future. All the best. Respectfully, Scott Williams General Manager

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