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Honda of the Avenues - Service Center
Jacksonville, FL
3,016 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,016 Reviews of Honda of the Avenues - Service Center
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February 16, 2024
Charged for tire rotation and balance BUT you may or may not get it! Techs say they did it but if you don't mark the tires, you don't know if it's done or not. 4 times I have been to this dealership and not get it! Techs say they did it but if you don't mark the tires, you don't know if it's done or not. 4 times I have been to this dealership and each time I found they haven't done what I'm paying them to do. Each time I have to go tell the service advisor and make them take back my car back to shop and do what should have been done the first time. The service advisors insist the tire rotation was done but when I tell about the marking of tires, they are dumbfounded. I know it's not the service advisor's fault. The service advisor could be proactive about what needs to be done or doesn't need to be done or what has been done already by simply checking their computer. For example, I took my car in for service and the service advisor said I had to get the transmission fiuld changed. I had this done previously. The service advisor didn't bother to check the system before recommending it be done again unnecessarily. Sorry but no extra money for the dealership... I have my doubts about this dealership., if they'll try to screw me over on the little things, what else will they do??? More
by faqu36081
Verified CustomerEmployees Worked With
None
February 16, 2024
Everyone was wonderful. Great atmosphere! Everyone was very professional and knowledgeable. I will be going back to get my car serviced again. Great atmosphere! Everyone was very professional and knowledgeable. I will be going back to get my car serviced again. More
by KELLYAHAMM
Employees Worked With
February 15, 2024
Bobby Howard is the most professional service advisor in this location. Great guy to work with. this location. Great guy to work with. More
by AAALVIN.V2.0
Employees Worked With
February 14, 2024
I was surprised by the express service and the update took less time than expected. I really enjoyed being able to book my appointment online although when I tried to modify it, it froze/ would T allow m took less time than expected. I really enjoyed being able to book my appointment online although when I tried to modify it, it froze/ would T allow me to continue- like a link was broken to get to the next page. More
by Belldandy34
Employees Worked With
February 14, 2024
Marcellis is great. He provided detailed information on recommended services as well as the services that were completed. Exceptional customer service! He provided detailed information on recommended services as well as the services that were completed. Exceptional customer service! More
by yolanda.enriquez1016
Employees Worked With
February 13, 2024
Paula is amazing! She kept me in the loop on the issue with my steering rack. She ensured I had a loaner car until the part arrived. She kept checking to see if the She kept me in the loop on the issue with my steering rack. She ensured I had a loaner car until the part arrived. She kept checking to see if there were any updates. I was so excited when she called me that it had been fixed early. Thank you Paula, for giving me peace of mind while dealing with this stressful situation. She will be the only service person I deal with going forward, because she knows how to take care of her customers. More
by jen29mom
February 13, 2024
The poorest Honda service in all Jax dealerships. It's not your father's Honda any more! - Really. Will always appreciate the exceptional, high-quality service delivered by Brian West, Lou Sabh, Ch It's not your father's Honda any more! - Really. Will always appreciate the exceptional, high-quality service delivered by Brian West, Lou Sabh, Chris, etc - that quality is gone. This isn't the Honda quality I once so revered. More
by STEPHEN32257
Employees Worked With
February 13, 2024
Great customer service, got my car in and out quicker than anticipated. Waiting area was comfortable, easy access. than anticipated. Waiting area was comfortable, easy access. More
by Sherry K
Employees Worked With
February 13, 2024
They are fast and they care about you and your car and they treat you good they treat you good More
by RAFAELCOLEY
Employees Worked With
