Honolulu Ford

Good and professional people but not particularly helpful in obtaining parts for my older 2008 Fusion. in obtaining parts for my older 2008 Fusion. More

Friendly staff, great deal, I couldn’t be happier with the deal I got. Thank you! the deal I got. Thank you! More

Customer service is on point! Shanisha is up and up, and always responds back in a timely manner Shanisha is up and up, and always responds back in a timely manner More

Our salesman, Jeff Hallens was the best. We bought a 2017 Honda Civic from him last year at Tony Honda. This year we followed him to Honolulu Ford and he was able to get us traded and upgrad We bought a 2017 Honda Civic from him last year at Tony Honda. This year we followed him to Honolulu Ford and he was able to get us traded and upgraded to a bigger vehicle. Thank you Jeff for our 2023 Jeep Compass. My family is happy More

A really great place. Jeff is vey knowledgeable and passionate about his work. A pleasure being here Jeff is vey knowledgeable and passionate about his work. A pleasure being here More

Make sue you use Seth Mckinney! Just had the smoothest experience ever. Was looking all over honolulu for a Lightning. But from the minute we walked in until we left. He made deal Just had the smoothest experience ever. Was looking all over honolulu for a Lightning. But from the minute we walked in until we left. He made deal a good experience. He explained the fine details of the truck. He made the negotiation smooth. And we got a really good deal on a great truck. Make sure you use Seth! More

John did a great job at getting all of the paperwork ready and showed us the car completely, and answered all of our questions with professionalism. Overall I'm satisfied with my purchase and the Ford T ready and showed us the car completely, and answered all of our questions with professionalism. Overall I'm satisfied with my purchase and the Ford Team making it easy to go about my new vehicle purchase. More

Honolulu Ford does not always do quality work. They find excuses when the work is not up to par. They find excuses when the work is not up to par. More

A $250 diagnostics is NOT a 100 point check like in the past. More like a 10 point check. Had a simple oil leak repair done for a $1000 and end up a $2000 gas leak repair thanks to the mechanic for 2 month past. More like a 10 point check. Had a simple oil leak repair done for a $1000 and end up a $2000 gas leak repair thanks to the mechanic for 2 months. Started looking for a new car and the online mileage was wrong and a soft credit check became a hard credit check with a letter saying I didn't qualify even though the sales guy said I was good. Incompetence and lies. Not a good business. More

Important: Ensure Your Vehicle’s Condition Is Documented and Inventoried Before Any Service at This Location DO NOT take your vehicle in for service at this dealership unless you have a detailed inventor and Inventoried Before Any Service at This Location DO NOT take your vehicle in for service at this dealership unless you have a detailed inventory of every factory-direct part your car came with. And be prepared to verify the inventory immediately after pickup. Otherwise, small but essential parts may go missing, and you may receive little support in resolving the issue. I brought my car in for a TPMS replacement and SYNC diagnostic. After retrieving the vehicle, I later discovered that the OEM driver-side floormat had been replaced with a used passenger-side floormat. This car is garage-kept, detailed monthly, and has not been serviced anywhere else since I visited Honolulu Ford. My spouse and I are the sole users of the vehicle, so the possibility that we made the switch ourselves is nonexistent. We contacted Honolulu Ford immediately upon discovery. The first employee I spoke with responded by bluntly asking: "Are you sure you picked up the right car?" Given that our vehicle is visually distinct in both model and color, and that three weeks had passed, this question came across as not only dismissive but also insulting. Eventually, I was referred to Jameson Delanoza, the Fixed Operations Director at Honolulu Ford. In our conversation, he suggested that I may have never had a driver-side floormat at all, even though my original floormat includes safety grommets (anchor points), which are a standard factory feature. He also remarked that "lightning would have to strike three times" for the mat to have been swapped at their facility, implying that such a mistake was, in his view, virtually impossible. After an extended back-and-forth, Mr. Delanoza told me: “We are at an impasse.” He maintained that I had no way to prove the floormat was there to begin with and emphasized that they were not responsible for personal items left in the vehicle. However, the flaw in that logic is significant: this wasn’t a personal item, it was a factory-installed, safety-related component of the car. He further stated that it was my responsibility as the customer to inspect the vehicle thoroughly before leaving the lot. While that might apply to valuables or loose items, it is unreasonable to expect customers to confirm that factory-assembled parts, especially those unrelated to the area of service, are still intact. By that standard, if you go in for an oil change, you’re expected to verify that your taillights are still in place before driving away. We followed up with Mr. Delanoza in person (8/12) after a phone conversation the previous day. He stated that he would speak with General Manager Justen Chilcoat to explore a solution. He promised a response by 8/13, but as of 8/14, we have heard nothing back. We’re still hopeful for a fair resolution, but not optimistic. So far, we’ve experienced delays, dismissiveness, and, at times, accusations that suggest we’re being dishonest for simply wanting back what was originally part of our vehicle. To some, this may seem like a small issue … “just a floormat”…but to us, it’s about principle, accountability, and respect for our property. We take pride in maintaining a safe, clean, and well-cared-for vehicle, and it's disheartening to have that undermined by a Ford service provider we trusted. Let this serve as a warning: document everything, take photos of your vehicle beforehand and during pick up, and don’t assume that everything will be returned as it was at Honolulu Ford. More