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Honolulu Ford

Honolulu, HI

4.1
1,215 Reviews
The main goal here, at Honolulu Ford, is to ensure you have a successful and enjoyable car-buying experience. Whether you are searching for a new or used Ford vehicle, or need quality auto repair, parts or auto financing, our dealership is ready to assist drivers in the Waipio HI, Maui and Kailua areas with all of the above! Don't hesitate another minute in getting your vehicle in for routine maintenance or a larger repair. Bring it to our car service and repair center where our trained experts will perform quality, efficient work to have you back on the road in no time. We also want to ensure that your vehicle is receiving the best quality possible, which is why we use certified Ford parts that are also available for purchase. When it comes to financing your new or used car, we provide a team of specialists who can assist you in getting a Ford lease or loan to fit your budget. We know that everyone's situation is different and we take that into consideration when we work with you to customize an auto finance program. In order to really experience everything Honolulu Ford has to offer, we encourage you to speak with us in person. Call, send us a note online, or stop in to our showroom. We're located at 1370 N. King St. Honolulu, Hawaii and would love to answer any questions you might have.
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1370 N King St

Honolulu, HI

96817

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Showing 1,215 reviews

November 12, 2025

Was great to work with Seth, Theresa, and Bryson. I selected my new vehicle online, and it was really just a matter of going there, taking it for a spin, and signing the deal. It was a very quick and More

by MSJ808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth McKinney, Theresa Karas, Bryson Bankston
Nov 13, 2025 -

Honolulu Ford responded

Thank you for the 5-star review! We're glad to hear you had a speedy and successful experience with our team and that Seth, Theresa, and Bryson were great to work with through your visit. Enjoy your new vehicle from all of us at Honolulu Ford!

November 04, 2025

Good and professional people but not particularly helpful in obtaining parts for my older 2008 Fusion. More

by RONLEAHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shanisha Tandia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2025 -

Honolulu Ford responded

Thank you for sharing your feedback about our team! While we are happy you were greeted with our kind team we apologize for any trouble with parts availability. Please let us know if there is anything else we can do for you in the future! Take care and we look forward to serving you again, Honolulu Ford.

Nov 05, 2025 -

RONLEAHI responded

Give me a call at 808 282 1086 so the part can be obtained. Don't make the customer have to run around.

Nov 06, 2025 -

Honolulu Ford responded

Thank you for taking the time to leave a review! While I am happy that you were greeted with our kind and professional team, it is unfortunate to hear that you did not feel helped to the fullest extent. Please feel free to call us at any time and we would be happy to answer any further questions you may have. Until then, safe travels!

Nov 06, 2025 -

RONLEAHI responded

Parts manager was very courteous and tried to be helpful and to a degree was helpful. I have one part that I purchased last night from O'Rielleys (at parts manager's suggestion). Having difficulty with second part. Need assistance to get second part so I can have my car serviced at Honolulu Ford.

October 25, 2025

Friendly staff, great deal, I couldn’t be happier with the deal I got. Thank you! More

by leiolynn ladore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hallens
Oct 27, 2025 -

Honolulu Ford responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

October 24, 2025

Customer service is on point! Shanisha is up and up, and always responds back in a timely manner More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanisha Tandia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Honolulu Ford responded

Hi Cathy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

October 19, 2025

Our salesman, Jeff Hallens was the best. We bought a 2017 Honda Civic from him last year at Tony Honda. This year we followed him to Honolulu Ford and he was able to get us traded and upgrad More

by Akson Raymond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hallens
Oct 20, 2025 -

Honolulu Ford responded

Hi Akson! We are thrilled to hear that you had another positive experience with Jeff, and we hope your enjoy your new 2023 Jeep Compass. We truly appreciate your business and your feedback, and we will see you next time here at Honolulu Ford!

October 13, 2025

A really great place. Jeff is vey knowledgeable and passionate about his work. A pleasure being here More

by alannjesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hallens
Oct 14, 2025 -

Honolulu Ford responded

Thank you for taking the time for a positive review! We're so grateful for your business and your shoutout of Jeff! - Honolulu Ford

Oct 16, 2025 -

Honolulu Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Honolulu Ford for all your vehicle needs! Take care!

September 28, 2025

Make sue you use Seth Mckinney! Just had the smoothest experience ever. Was looking all over honolulu for a Lightning. But from the minute we walked in until we left. He made deal More

by Backchoke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Mckinney
Sep 29, 2025 -

Honolulu Ford responded

Thank you for the 5-star review! We love hearing Seth made your visit to Honolulu Ford so seamless and offer you the knowledge necessary for a great purchase. Safe travels from all of us and congratulations on your new Ford Lightning!

Oct 01, 2025 -

Honolulu Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

Oct 01, 2025 -

Backchoke responded

Thanks for the reply. Was truly impressed with Seth. Now im excited to recieve my truck.

September 08, 2025

John did a great job at getting all of the paperwork ready and showed us the car completely, and answered all of our questions with professionalism. Overall I'm satisfied with my purchase and the Ford T More

by byron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Sep 09, 2025 -

Honolulu Ford responded

Byron, thank you for the 5-stars, it’s fantastic to hear that John took such good care of you! Congratulations on your new car and thank you for choosing Honolulu Ford. Safe travels ahead!

September 08, 2025

Honolulu Ford does not always do quality work. They find excuses when the work is not up to par. More

by RONLEAHI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanisha Tandia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Honolulu Ford responded

Hi, we appreciate your feedback. If you have any further questions, please give us a call. We're always happy to help! Kelly Rivera 808-687-7987

September 03, 2025

A $250 diagnostics is NOT a 100 point check like in the past. More like a 10 point check. Had a simple oil leak repair done for a $1000 and end up a $2000 gas leak repair thanks to the mechanic for 2 month More

by clandestinytion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Uchida
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason sales
Sep 05, 2025 -

clandestinytion responded

Thank you. Not sure what missteps were taken but that mechanic should be let go as you did with C Ibarra

Sep 08, 2025 -

Honolulu Ford responded

Hello, I understand how this can be frustrating, and I would like to hear more about your situation. When you have a moment, please reach out to me directly as I can better personally assist you in finding a resolution. Thank you. Jameson Delanoza - Fixed Operations Manager - (808) 824-3981

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