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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.0
1,478 Reviews
Welcome to Honolulu GMC Cadillac. We are a premier Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Cadillac, GMC vehicles and the newest selection Cadillac, GMC available. At Honolulu GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,478 reviews

September 26, 2024

The entire team at GMC is very professional and responds quickly to my questions with detailed explanations. More

by KAUAIAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 26, 2024

Luis was great… took care of all my issues with my new Denali Truck..! Ver happy…!!! More

by Harley7657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
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Sep 27, 2024 -

Honolulu GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 25, 2024

I absolutely love my Service Advisor Micah and the Service team. They keep me updated as to what's going on with my car via text message and/or phone call.if warranted. More

by NAHYUEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah, Service Department
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Sep 26, 2024 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Sep 26, 2024 -

NAHYUEN1 responded

Aloha Mai Alan, All.I can say is please keep the customer service aspect especially in this department. It really makes a huge difference when having to deal with our vehicles. From getting an appointment to being shuttled to/from where we need to be...just knowing that Micah and Virg are there...my day goes well Mahalo

September 24, 2024

Exceptional customer service! Prompt, friendly, and resolved my issue efficiently. Highly recommend for quality assistance. More

by MR.BODY3LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ogory
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Sep 26, 2024 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 22, 2024

Terrible communication. Service department is very slow. They will tell you anything to get you to buy. More

by 7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kalai Mukawa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Nakama
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Honolulu GMC Cadillac responded

We apologize for the poor communication and slow service you experienced. This feedback is concerning, as we strive to provide honest and efficient service at all times. We would like to address your concerns directly, so please reach out when convenient. Thank you, Justen Chilcoat - General Manager

September 22, 2024

Service advisor and shuttle driver were very courteous, professional, and prompt. I would highly recommend them. More

by CPSEEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta and Virgie Setu
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Sep 24, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your service experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 20, 2024

My service advisor is so wonderful. She takes care of all of my needs and request and also is do very knowledgeable and outstanding with her job. My service advisor’s name is Liana Anch More

by Kenui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liana Ancheta
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Sep 22, 2024 -

Honolulu GMC Cadillac responded

Thank you, Kenui, for taking the time to share your thoughts on working with Liana and our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 19, 2024

Took over a month to fix my car. Communication and status of repairs was poor, lacking urgency, and I had to constantly follow up after being promised an update. It’s very difficult More

by nobie1k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah, Theresa Karas
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Sep 23, 2024 -

Honolulu GMC Cadillac responded

We apologize for the delays and lack of communication you experienced. This is not the level of service we strive to provide, and your feedback is concerning. We would like to address these issues directly with you, so please reach out at your convenience. Thank you, Justen Chilcoat - General Manager.

September 18, 2024

Honolulu GMC Cadillac service department is the BEST. My experience has always been great. I appreciate the hard work that Micah, Liana, and Luis do, as well as everyone else that works there. Thank you More

by Christina Siamani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalai Mukawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juanita Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Lee, Theresa Karas, Eric Cheigh
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Sep 19, 2024 -

Honolulu GMC Cadillac responded

Thank you so much, Christina, for your excellent review! We are so glad that Micah and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 17, 2024

Very professional and efficient service. Micah , in service department, is very thorough. Great people there. More

by rickh75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah, Virginia.
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Sep 18, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear Micah was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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