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Honolulu GMC Cadillac

Honolulu, HI

Overview
Employees
Reviews
Vehicles
4.2
1,270 Reviews
Welcome to Honolulu Buick GMC Cadillac. We are a premier Buick, Cadillac, GMC dealer located in Honolulu with an extensive inventory of used cars, trucks, vans and SUVs of nearly every make and model, certified pre-owned Buick, Cadillac, GMC vehicles and the newest selection Buick, Cadillac, GMC available. At Honolulu Buick GMC Cadillac you'll find a passion for excellence in customer service and high quality automobiles. Whether you come to our dealership for auto repair or maintenance, Buick, Cadillac, GMC parts, car detailing or to purchase or lease a vehicle, we make it a priority to exceed your expectations. Check out showroom hours as well as our parts and service departments. Please use the map and address info below for more detailed hours and driving directions. We welcome all customers from Waianae, Ewa Beach, Waipahu, Wahiawa, Kapolei, Kaneohe, Pearl City, Hickam Air Force Base & all of Hawaii. We look forward to seeing you soon.
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2945 N Nimitz Hwy

Honolulu, HI

96819

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Showing 1,270 reviews

September 15, 2022

Awesome Friendly Quick service. Got both my vehicles back on the road with a new safety check and repaired tire. More

by SHELDONA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff B. Jerry L., Irene Nicholson
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Sep 16, 2022 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 15, 2022

I am truly grateful to have trusted GMC to have my vehicle taken care of my every thing the vehicle needs I believe that I am in great hands. So I would personally thank each and everyone at Honolulu More

by Lahaina Fagota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Pokorny
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Sep 16, 2022 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 14, 2022

Need to do better with used cars , no matter what you buy new or used everyone should get the same customer service. More

by PARK.CHELSIE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Nakama
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2022 -

Honolulu GMC Cadillac responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 10, 2022

Poor customer service, do not return calls when messages are left. This is shameful, people More

by Jean1926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sheldon Ahlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Teves, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
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Sep 15, 2022 -

Honolulu GMC Cadillac responded

Thank you for this feedback, Jean. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Sep 15, 2022 -

Jean1926 responded

Mr Edwards Your folks don’t return calls, it as simple as that, so I took my business, elsewhere.

September 08, 2022

Great service, the service advisor Irene was really kind and caring. I appreciated the service manager Ashley as well for coming out and being very informative regarding my vehicles issues, she also made me More

by KOOHAMMAH53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irene Nicholson, Ashley Iwasaki
Report | Print
Sep 10, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to share your feedback with us. Irene, Ashley, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Sep 10, 2022 -

KOOHAMMAH53 responded

Thank you Alan for your response. I appreciate you and your staff very much.

September 06, 2022

Great Customer service! I was greeted and treated like a valued customer. I was explained the service to be performed, recommendations, and final outcome. More

by CHICHOGNR_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irene Nicholson
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Sep 07, 2022 -

Honolulu GMC Cadillac responded

We appreciate your business, Irene, and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 05, 2022

Sean was knowledgeable and quick to respond. Well done, Sean! Loved the delivery speed too. More

by BC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hamic
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Sep 05, 2022 -

Honolulu GMC Cadillac responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Sean and our team here at Honolulu Buick GMC are glad to have you as a customer. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 05, 2022

Professional, accommodating, patient, understanding, hard-working, pleasant to work with, went the extra mile. Mahalo!! More

by JOHNSONJ018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Viloria
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Sep 05, 2022 -

Honolulu GMC Cadillac responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

September 04, 2022

Sales Manager was awesome. Car has been waiting for parts for a few months now sitting in the humiliating weather unwashed as well. I’m not so happy about that. They lost my ke More

by KUULAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Theresa Karas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2022 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

September 04, 2022

The salesperson Dante was knowledgeable and well informed on the truck he sells. Dante was able to answer all my questions and concerns I had. He has a friendly personality and always cordial. Theresa Karas More

by KYONEDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Jovenal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2022 -

Honolulu GMC Cadillac responded

Thank you! Dante and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

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