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Hyundai of St Augustine

Saint Augustine, FL

4.9
3,446 Reviews
Hyundai of St. Augustine is Florida's newest Hyundai dealer. We are family owned and operated and have been in business in Florida for over 20 years. Our organization has 3 Hyundai dealerships with access to over 600 new Hyundais. Our corporate mission statement is "Excellent Service from Excellent People". We invite you to experience the difference at Hyundai of St. Augustine!
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1111 Marketplace Dr.

Saint Augustine, FL

32084

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Showing 3,446 reviews

June 28, 2012

Was told by sales person my 2008 Solara convertible with 18'500 mile. Was worth $ 21,000 on autotrader cash that they would buy it for. When I could not make the numbers work on the car I wanted to buy. I More

by Holl2305
Recommend Dealer
No
Employees Worked With
Sale Manger
Jul 12, 2012 -

Hyundai of St Augustine responded

Holl2305, My sincere apologies for the level of service you received from my staff regarding the trade appraisal and value of your vehicle. Thank you for providing us candid feedback. We use the Autotrader.com Trade-In marketplace to get an independent, third party analysis and value for the vehicles our guests wish to trade in or sell to us. This analysis only works when our vehicle consultants and managers follow the correct process to carefully inspect the vehicle with the guest present before entering it into Autotrader's system. This allows the system to take into account the actual condition of the vehicle versus a verbal description of poor/fair/good/excellent. Unfortunately in this case, the sales consultant and manager did not follow this process, thus the difference in value on your vehicle. I have already met with my management staff regarding this situation and to re-enforce the importance of the sales consultant physically reviewing the vehicle condition with the guest present. Once again, my sincere apologies and thank you for the candid feedback as it is the only way we can improve as an organization. Best Regards, Andrew DiFeo Owner Hyundai of St. Augustine

June 26, 2012

Best experience we had for buying a new car in the past 30 years,we will certainly recommend this dealership.Thanks to Mr.Walter Brooks we greatly appreciate his professionalism. More

by danyjean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 24, 2012

I went looking for a Santa Fe ,but Demetrious steered me I went looking for a Santa Fe ,but Demetrious steered me to the "used" Vera Cruz" which, with all the bells and whistles, worked out to about what a More

by twogolfas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 24, 2012

We have been buying cars for 30 years and we have never had such a nice experience. Nice, friendly & professional. No pressure on the sale! More

by csmith0829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Brooks. Kyle helped us the day after while Walter was busy. Dave, in finance, was extremely nice and helpful too., Kyle Showalter
June 23, 2012

Less hassle,best price,absolutely no high pressure tactics,very efficient, and ROOSEVELT went all out to make us satisfied and happy. Best in 52 years of buying new cars. I am extremely pleased with d More

by BRUCEIXE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 23, 2012

I came to the dealership to buy a used car. I purchased a used 2006 Rav4. My experience with the dealership upon purchase was a lot of what you would expect from a used car dealership they used manipulati More

by lorenandrew
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of the employees with pictures look familiar
Jul 07, 2012 -

Hyundai of St Augustine responded

Lorenandrew, Loren, Thank you for the candid feedback. I am so sorry that you did not enjoy the purchase experience and had trouble with your vehicle after you purchased it. Your salesman, Chris, shared with me that pricing and fees were discussed over the phone with you and with you and your mother in-person. When you came back with your father to purchase the car, Chris assumed that the figures were shared with him already and did not go over them again. I guess they were not, and I apologize that he was not more thorough on your final visit. I understand that you live too far away for us to have looked at the vehicle to diagnose and see how we could help you. We tried to contact you, but were only able to reach your mother. She shared with us that you have already traded the vehicle. We are happy to hear you are enjoying your new Toyota Corolla. I appreciate your candid feedback on your experience. Your feedback that you posted on Google is still posted as I just checked this morning, depending on what device(mobile,tablet, or desktop) you may have to scroll down to another page to view it. Reviews, whether they are positive or negative, and valuable information to our guests. It is through feedback like yours that we can improve our organization to continue to exceed the expectations of our valued guests. Best Regards, Andrew DiFeo, Owner/GM , Hyundai of St. Augustine

June 22, 2012

Demetrius was patient, knowledgeable, and worked very quickly to get us in and out as we let him know we were short on time. This is the very first time I can honestly say I enjoyed my car buying experie More

by tomkins1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Demetrius Davis
June 16, 2012

We went on Edmonds to request a quote from the dealers in We went on Edmonds to request a quote from the dealers in our area on a 2013 Sonata. One answered a day later with a generic greeting and no quote. More

by Hank123
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 16, 2012

My wife and I had a very pleasing experience over two days and purchased a 2013 Elantra GLS with all options. I had been checking cars on Edmunds.com and requested a quote on the Hyundai Tucson. Shortl More

by rtlandepel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 14, 2012

I bought my car from a used car dealer in Valdosta, GA., who had bought it at an auction in FL. I happened to check my oil one day & it was almost dry. I called Hyundai of SA & spoke w/Debbie Girdwood. She More

by barbarasroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Girdwood
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