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INFINITI of Birmingham

Hoover, AL

5.0
1,042 Reviews
INFINITI of Birmingham (formerly Crown INFINITI) has been Alabama’s leader in INFINITI since 1989. We are home to all your INFINITI needs from Sales, Service and a full Parts Department. At INFINITI of Birmingham, we believe in service as great as the cars themselves. People who work here tend to stay here, which says something about our dealership. And it is because of this that many of our customers stay with us too. We sell great cars. And great cars can take you a long way… but it’s great customers that get you there. Welcome to the INFINITI of Birmingham family.
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1804 Montgomery Hwy S

Hoover, AL

35244

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Showing 1,042 reviews

May 09, 2022

Blake is a gem! ! I came from Louisiana to buy my car. Everything was handled by phone and the process was a breeze. Blake and Timberly are very polite and made th More

by Kristie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Temple, Timberly Green
May 11, 2022 -

INFINITI of Birmingham responded

Kristie, thanks for your praise and kind comments about our team, especially about Blake and Timberly. We are always more than happy to assist you if anything else comes up. Take care!

May 07, 2022

I just purchased my 2nd vehicle from Peter at infinity of bham . He was great ! He is honest and hardworking and would not want to work with anyone else! He is the best ! More

by sonyajones50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Smith
May 10, 2022 -

INFINITI of Birmingham responded

Sonya, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Birmingham and Peter Smith! Please don't hesitate to reach out if there's anything additional we can do for you.

May 01, 2022

I started corresponding with this dealership earlier in the week! They were fabulous to work with to help me get the car I wanted! More

by Amjua99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristin Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George "Tony" Mickens, Timberly Green
May 04, 2022 -

INFINITI of Birmingham responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Birmingham. We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2022

Just purchased my 3rd new vehicle from Infiniti of Birmingham, and I plan to purchase my 4th at some point in the future. The courteous and knowledgeable staff make the experience effortless and enjoy More

by rrice5555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regi Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timberly Green
May 04, 2022 -

INFINITI of Birmingham responded

Thank you so much for your positive comments about Infiniti Of Birmingham! We hope to be of service to you again in the future!

April 25, 2022

My wife and I visited Infiniti Birmingham recently in search of a new QX80 . Peter Smith was our sales associate and let me say he was the most knowledgeable and attentive associate we have ever had the More

by S and N Green
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Smith
Apr 27, 2022 -

INFINITI of Birmingham responded

On behalf of us at Infiniti of Birmingham, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Peter Smith. We will be sharing your feedback with our team. Enjoy your new vehicle, and please revisit us soon!

April 23, 2022

Dealership is always clean and well staffed with friendly professionals. Regi Palmer is always my go to for another car. More

by jeannemarie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regi Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruth
Apr 26, 2022 -

INFINITI of Birmingham responded

Jeannemarie, thanks for your praise and kind comments about our team and Regi Palmer! We are always more than happy to assist you if anything else comes up. Take care!

April 20, 2022

Jason is very knowledgeable. He's passionate about his job. My experience with him was very easy. Thank you for your expertise More

by Mack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dudley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timberly Green
Apr 23, 2022 -

INFINITI of Birmingham responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Jason Dudley was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future!

April 17, 2022

Reginald Palmer was a great salesman. There was absolutely no pressure at all. He answered all of my questions and took the time to teach me some of the features of my car! More

by Tonya Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regi Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

INFINITI of Birmingham responded

Tonya Lee, thank you for your kind review; we are happy to pass along your comments to Regi Palmer here at Infiniti Of Birmingham! We hope to be of service to you again in the future.

April 14, 2022

The facilities are poor and has poor access. They sell contacts on new cars that they don’t honor. The dealership avoids anyway possible whether its service coupons or maintenance contacts to More

by donferguson25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ruth
Apr 14, 2022 -

INFINITI of Birmingham responded

Hey Don, we apologize for the inconvenience. Our service manager did let us know he called and spoke with you and will speak more tomorrow about the situation. Thank you!

Apr 18, 2022 -

donferguson25 responded

Never got a call Friday nor today!

Apr 19, 2022 -

INFINITI of Birmingham responded

Thank you for your time yesterday. We look forward to earning your future business.

Apr 19, 2022 -

donferguson25 responded

Received a return call at nearly 6 PM yesterday. Honored the coupons.

April 14, 2022

We went there in the rain and Tony Mickens didn’t let that stop him from providing us with professional and courteous service. He was patient with us and was very detailed in explaining what we couldn’t. More

by Cdssmith85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George "Tony" Mickens
Apr 20, 2022 -

INFINITI of Birmingham responded

We are so happy to read such a great review about Tony Mickens and Infiniti of Birmingham! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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