INFINITI of Clarendon Hills

FIRST CLASS CUSTOMER SERVICE!!!! BOB POLANEK IS SUCH A GREAT AND EXPERIENCED SALES PERSON. HE MADE US FEEL LIKE IT WAS MORE IMPORTANT FOR HIM MAKE A NEW CUSTOMER, RATHER THAN FOR HIM BOB POLANEK IS SUCH A GREAT AND EXPERIENCED SALES PERSON. HE MADE US FEEL LIKE IT WAS MORE IMPORTANT FOR HIM MAKE A NEW CUSTOMER, RATHER THAN FOR HIM MAKE A SALE. WE WILL RECOMMEND HIM AND THE DEALERSHIP TO FAMILY AND FRIENDS. More

You don't travel 1,700 miles for bad service and bad deals You don't travel 1,700 miles if you don't trust the car, trust the sales person, trust the process or trust the dealership. My wife and I flew in to You don't travel 1,700 miles if you don't trust the car, trust the sales person, trust the process or trust the dealership. My wife and I flew in to see Andreas, where he had each car prepared and ready for us to test drive and purchase. Both cars were in outstanding shape and nothing was misrepresented. Within two hours we were out of the dealership on a busy Saturday. Good people, good salesperson, great deal on the car. More

Used car sales manager is their bad apple. Used car sales managers like Joe Belmonte are the reason women dread walking into car dealerships. My daughter and I were having a lovely experience Used car sales managers like Joe Belmonte are the reason women dread walking into car dealerships. My daughter and I were having a lovely experience with Hani, one of the sales reps, who was quite helpful and professional. We were negotiating over the value of a trade in of a pristine Jeep Renegade with zero need for reconditioning, and as is usually the case, Hani was going back and forth to the sales manager (Belmonte) to run numbers. I had just entered my credit application on Hani's tablet and hit "submit" when Joe, visibly upset and red in the face, entered the room with Hani. Joe, who I have never met previously, proceeded to lecture, berate and belittle me for suggesting that I was trying to "equalize" the value of my (lowly) Jeep Renegade to the prestigious 2015 Q60, which is untrue, and he seemed tremendously irritated by my having the audacity to drive my Jeep onto his lot. The clear message was that he had zero interest in taking my vehicle on trade, behaving so offensively that all I could do was ask for my vehicle's keys so I could walk out the door, which I promptly did. I am a highly educated executive and was made to feel like a ditsy blonde who had no clue what I was doing. I have bought and sold more luxury vehicles than most of his staff, and needless to say, this was highly offensive. It was evident that Hani was mortified and kept apologizing profusely once Joe hurriedly left when I think he realized he had crossed the line. This dealership has very good reviews, which doesn't surprise me if the rest of the sales staff is as quality as Hani. And I'm sure the vast majority of customers don't encounter Joe, and/or aren't bringing in a trade brand that he feels is beneath him. If you are a woman and you make any attempt to negotiate, you will likely encounter this clearly sexist individual with obvious anger management issues. Joe's temper tantrum resulted in a lost future loyal customer, lost future service revenue, loss of positive word of mouth and gain of negative word of mouth. Apparently he hasn't learned that car sales are all about relationships and there is a way to say, "I don't think we'll be able to make these numbers work" professionally without bullying and humiliating the customer. What topped it all off for me was that my credit score took a hit because a credit check was run. I feel Hani was so distracted and taken aback by Joe's behavior, as was I, that we forgot all about it and what that would have done to lower the quoted high interest rate (credit score 800.) My daughter and I immediately visited another Infiniti dealer where we scored an amazing deal and much lower interest rate on the same vehicle, much better than what Joe had dug in on, and were treated with dignity and respect. All you girls out there who can smell car dealer gender bias a mile away, make sure the sales rep you are working with at Clarendon Hills Infiniti keeps Joe in the back room. More

Great experience I began this year of 2018 with the intention of trading my current vehicle - a 2005 Nissan Murano SL - which was beginning to require more maintenance I began this year of 2018 with the intention of trading my current vehicle - a 2005 Nissan Murano SL - which was beginning to require more maintenance, more frequently than I wanted. I went to another Nissan dealer but they were unable to get it done. After viewing the vehicle on the Infiniti website and sending an email I got a response from Gary who followed through - like any good salesman should. When I went to the dealership my salesman, Hani, was very helpful, thorough, and confident we could get a deal done. There was no pressure, just a willingness to work with me and where others couldn't, this dealership came through! I am very pleased! More

Very informative and great communication Gary the internet sales manager and Jacob and Garrett in the finance department were all helpful. Gary and Jacob had great follow up. Garrett was quic Gary the internet sales manager and Jacob and Garrett in the finance department were all helpful. Gary and Jacob had great follow up. Garrett was quick in his responses to my questions. More

Employee recognition Steve was friendly and very helpful I had a great overall experience working with Steve and would recommend him and the dealership! He did a great j Steve was friendly and very helpful I had a great overall experience working with Steve and would recommend him and the dealership! He did a great job! More

Not a Guessing Game My husband and I discovered the car we'd been searching for on the Infiniti of Clarendon Hills website. Gary Muller responded to my email very promptl My husband and I discovered the car we'd been searching for on the Infiniti of Clarendon Hills website. Gary Muller responded to my email very promptly; I had included some specific questions about the vehicle, so Gary sent us a video of the outside & inside of the vehicle, answering my questions. It was great to be given that type of customer service! That weekend we made our visit to this Infiniti dealership and worked with Greg Turner as our sales person. Greg was very laid back, not pushy - qualities you hope you get, since purchasing a car can be an anxiety-driven process. We had our infant with us, who decided to throw a tantrum, and Greg was very patient, reassuring and accommodating. The dealership itself was very clean, inviting (greeted with hello's) and definitely one I will consider working with again in the future. More

Great Experience with Bill Mullarkey! Bill Malarkey was amazing!!! The entire car buying process at INFINITI CLARENDON HILLS could not have been an easier process. I stopped by to look at Bill Malarkey was amazing!!! The entire car buying process at INFINITI CLARENDON HILLS could not have been an easier process. I stopped by to look at the 2014 INFINITI QX60 and expected to be jumped on by sales people. That was not the case. Bill guided me through the entire process with zero pushing or pressure. I would have bought a car much sooner if I knew it was going to be such an easy experience. I will definitely be recommending my family and friends to this dealership! More

Easy Sale Bill Mullarkey is easy too work with, he knows his product, understood my needs. I recommend Bill & Clarendon Hills Infiniti, easy to do business wit Bill Mullarkey is easy too work with, he knows his product, understood my needs. I recommend Bill & Clarendon Hills Infiniti, easy to do business with. Tim S Geneva, Il More

Great Experience buying my new Infinity I had an awesome experience buying my Qx 80 at this dealership. I have to say that I shopped around and visited many other Chicago land dealerships. H I had an awesome experience buying my Qx 80 at this dealership. I have to say that I shopped around and visited many other Chicago land dealerships. However, Infinity of Clarendon Hills gave me the best deal. They were very knowledgeable, friendly, professional, transparent with the pricing and financing options. These guys treated me like family. Were trully interested in getting me the vehicle that met my needs and at trully the best price. I will be returning here and recommend them to all my family and friends More