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INFINITI of Clarendon Hills - Service Center

Clarendon Hills, IL

4.8
267 Reviews

267 Reviews of INFINITI of Clarendon Hills - Service Center

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July 27, 2021

My sales person Bill Mullarkey is always helpful and goes out of his way to make sure I am having a good experience at Infiniti of Clarendon Hills.. Special thanks to Fabian for uncovering I needed an alignm More

by Shawninthecity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Mullarkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian Jaimes
Jul 28, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your positive feedback. We are happy to hear that our staff is always helpful and accommodating towards you during each visit. We are glad that we were able to give you some peace of mind before your road trip! Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business! We look forward to your next visit!

July 26, 2021

• I was told my keys were lost while my car was at INFINITI of Clarendon Hills. I had to take an Uber, which costs $61.22, on 07/23/21 to bring a spare key and complete the tow. This dealership found More

by T3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Korallus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian Jaimes
Aug 12, 2021 -

INFINITI of Clarendon Hills responded

Unfortunately, there was a misunderstanding by the staff at the towing company regarding the location of the keys to your vehicle. Our Service staff communicated clearly to the towing company where the keys to your vehicle were. We cannot speak for the towing company regarding this misunderstanding. We are disappointed to hear that this reflects negatively on us when we are not the one at fault. If you would like to speak further about your experience, feel free to call our Service department directly at (630)-468-9001 and our staff will be happy to discuss this with you. We truly value our customers opinions and thank you for bringing this to our attention. We hope that going forward we can works towards creating an exceptional business relationship with you. Thank you.

Aug 13, 2021 -

T3 responded

Unfortunately, this long winded answer is false. I personally went to this dealership and was told the keys were lost.

July 22, 2021

Fast service. Great people. Mike is awesome. Always satisfied. Too many words. I can’t think of anything else to say. This is brutal. Jesus. More

by Haefner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your business! We are glad to hear you were satisfied with your experience. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business!

July 12, 2021

Exceptional service! Fabian was awesome as my service advisor. From the time I dropped my vehicle off and even during the updates on my scheduled service the experience was superb. More

by wpowell2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes
Jul 13, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We are happy to hear that you had such an exceptional service experience. Thank you for choosing Infiniti of Clarendon Hills Service. We hope to serve you for years to come!

June 30, 2021

Fantastic service great used car department. The best Infiniti stores around . Stop by and see Joe B in sales as well as Bill Mullarkey in sales. Great crew More

by ronaldjbelmontelaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Mullarkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lubinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Belmonte
Jul 01, 2021 -

INFINITI of Clarendon Hills responded

Ronald, thank you for your review! We appreciate your positive feedback. Thank you for choosing Infiniti of Clarendon Hills, we appreciate your business!

June 26, 2021

I went in for routine maintenance on my coupe. Bob Kauke was a real gentleman; knowledgeable, courteous and very professional. I went in to the show room and met Bill Mullarkey, He has sold me 3 Infinitis a More

by Dan@epictetus.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Mullarkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lubinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Belmonte, Bob Kauke
Jun 28, 2021 -

INFINITI of Clarendon Hills responded

Dan, thank you for your review! We appreciate your awesome feedback. We are so glad to hear that our staff was knowledgeable, courteous, professional, and helpful throughout your experience. Thank you for your continued business, we appreciate you! We look forward to serving you for years to come!

June 12, 2021

Great service team. They know what they’re doing, get it right the first time, and online scheduling an appointment is a breeze. They consistently deliver a quality service experience. More

by LFZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kauke
Jun 14, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate you taking the time to let us know about your experience. We are happy to hear that our staff was able to make your service experience a breeze! Thank you for choosing Infiniti Service, we appreciate your continued business. We look forward to serving you for years to come!

April 14, 2021

Me being a person who is still recovering from 3 strokes, all my questions and needs always are taken care of by two of your service managers. Mike Harlow and Anna Chmielewska are the reason I continue to dr More

by vibeeffects
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Chmielewska
Apr 14, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate your thoughtful feedback. We are happy to hear that our staff continuously provides you with positive service experiences. Thank you for your continued business, we appreciate you! We hope to serve you for years to come!

March 16, 2021

It’s the most beautiful Friendliness Dealership on Ogden Ave . Everyone there is exceptionally nice . It’s a warm and welcoming environment. Will definitely recommend .It is always great going back to see More

by j.flo79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Mullarkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lubinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie, Joe Belmonte, Gary Muller, Anna Chmielewska
Mar 17, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We are glad to hear that you felt so at home at our dealership. Thank you for the recommendation and for choosing Infiniti of Clarendon Hills, we appreciate your business!

March 05, 2021

I have purchased several cars from Bill Mullarkey and I have worked with Tony Bonifizi and Mike Harlow in service many times with exceptional customer service. I have recommended my family and friends w More

by Mkramer73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Korallus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Mullarkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Fruzyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

INFINITI of Clarendon Hills responded

Thank you for your review! We appreciate the perfect five star rating. Thank you for your continued business, we appreciate you putting such trust in us. We are so happy to hear that our staff always provides you with topnotch service! Thank you for choosing Infiniti of Clarendon Hills, we look forward to your next visit!

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