INFINITI of Gwinnett

Extraordinary customer service Mark Preston went above and beyond, and offered customer service that is rarely seen. I was an out of state buyer and he made the process very easy - Mark Preston went above and beyond, and offered customer service that is rarely seen. I was an out of state buyer and he made the process very easy - from all of the paperwork to even picking me up at the airport. He had a great attitude, was reassuring, and kept in constant contact with me. Mark's honesty/integrity was the reason I decided to fly down to purchase the car, and drive it back home. He even requested that I keep in touch during my travels to ensure I made it home safely! And for him the sale didn't end there, he has offered his assistance should I ever need it. More

Awesome Customer Service This was my second purchase from this dealership due to a very unfortunate accident. Replacing my vehicle was a breeze. I called Caleb before I got th This was my second purchase from this dealership due to a very unfortunate accident. Replacing my vehicle was a breeze. I called Caleb before I got there and told him what I wanted he had everything prepared and 2 vehicles for me to view. He explained and compared the vehicles, we test drove both , and he prepared paperwork. Thanks Caleb for the great service. More

Fast and affordable I will never go anywhere else...so amazing and very helpful..... thank you for your help and time you took...I never been so happy with a car I will never go anywhere else...so amazing and very helpful..... thank you for your help and time you took...I never been so happy with a car More

Above excellent Service I was searching to find a QX70 for my wife. We had the opportunity to purchase a vehicle from several different dealerships, some at even a lower cost I was searching to find a QX70 for my wife. We had the opportunity to purchase a vehicle from several different dealerships, some at even a lower cost point. It was absolutely the professionalism and customer attention from Mark Preston that made the difference at Gwinnett. Mark was always very positive, attentive to detail, and very timely in his responses. That was great, but I must say that it was his attitude and demonstration of honesty/integrity that truly made the difference. If you want to deal with someone that puts the customer 1st and you can trust .... go to Gwinnett and ask for Mark Preston. I will also add that once we purchased, Sam Ghazel in financing was terrific! I came in with financing prepared. Sam lead me to a better deal. Never any pressure, just good data for which to make an intelligent decision on. More

Mark Preston helped me locate and purchase my car. He was knowledgable and thorough with the entire process. I would recommend him to family and friends. Than helped me locate and purchase my car. He was knowledgable and thorough with the entire process. I would recommend him to family and friends. Thanks Mark and again, thank you for your service. More

Great experience! We enjoyed working with Clara to purchase ojt car. She was patient, knowledgeable, and we never felt pressured by her. I would definitely recommend he We enjoyed working with Clara to purchase ojt car. She was patient, knowledgeable, and we never felt pressured by her. I would definitely recommend her as a sales consultant and would want to work with her again! More

Velko was great! Velko did such a great job helping me out! I’m a young driver and he helped me get exactly what I wanted. He was great, funny, and very patient and ex Velko did such a great job helping me out! I’m a young driver and he helped me get exactly what I wanted. He was great, funny, and very patient and explained everything!! More

Amazing Jason had wonderful customer service and the service was amazing. I would recommend anyone to go there. Plus he had the courtesy and patience to wait Jason had wonderful customer service and the service was amazing. I would recommend anyone to go there. Plus he had the courtesy and patience to wait for me after store hours. Thank you very much Jason More

Experience did not match the Infiniti brand I was already preapproved by my bank and had verified that the dealership had the car that i wanted prior to coming to the dealership. While the finan I was already preapproved by my bank and had verified that the dealership had the car that i wanted prior to coming to the dealership. While the finance manager that i dealt with was wonderful, the salespersonal that I worked with was horrible. I really like my car and will certainly buy another infiniti but I won’t be coming back to this dealership because of my experience with this salesperson. This lady left me in the middle of my transaction and took someone else for a test drive while i waited for her. She kept leaving the room and was answering her phone constantly. She made me feel that my sale was certainly not a priority for her and not up to her standard. I will not be referring this person to anyone I know and have shared my experience with other people. While the product that you offer is wonderful, the person certainly did not reflect your brand. Instead of being excited about my wonderful car, this lady made me feel like I did not deserve to be there. While this will not be my last infiniti car because i’m truly in love with my car, I will not be coming back for my next car.I could have chosen to get an infiniti car from any dealership but i chose an inifiniti dealership and my experience did not match your brand at all. More

Greatest car shopping experience of my life. From the moment I contacted Infiniti of Gwinnett in regards to our new vehicle, it was excellent. Even though I was out of town Caleb kept me updated From the moment I contacted Infiniti of Gwinnett in regards to our new vehicle, it was excellent. Even though I was out of town Caleb kept me updated on the status of the vehicle and even sent us a video of the vehicle. When we arrived at the dealership for the test drive, it was a smooth and seamless process that Caleb took us through step by step. My whole family left the dealership very pleased. My mother enjoyed her Mother's day gift very much. Thank you again, Caleb. More