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INFINITI of Gwinnett

Duluth, GA

4.9
2,589 Reviews
Atlanta's Premier INFINITI Dealership located in Gwinnett County. Located on Satellite Blvd. right behind Gwinnett Place Mall and only a short distance from I-85 and Pleasant Hill Road. INFINITI of Gwinnett has one of the largest inventories of new and certified pre-owned INFINITI vehicles and other luxury pre-owned brands in Atlanta. INFINITI offers a full-line of luxury performance automobiles, including the Q50, Q60, QX50, QX55, QX60, and the QX80. At INFINITI of Gwinnett, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
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3090 Satellite Blvd

Duluth, GA

30096

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Showing 2,589 reviews

April 22, 2018

No hassle from start to finish The salesmen were not pushy trying to sell me a vehicle. The facilities were first rate. Everyone was professional and pleasant. Damir took time to go More

by darrylhaynes1906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damir Osmanbasic
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

April 20, 2018

Gwinnett Infiniti service Great dealership every time I go there. Kenneice was absolutely wonderful with our service. The best. Answered all of our questions, extremely knowled More

by jeminiwade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ghazal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneice
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you so much! All of us at INFINITI of Gwinnett are pleased that you had a great and worry free service visit. Be sure to let us know if there is anything else we can do to make your experience a stellar one.

April 19, 2018

Great buying experience. First time Infinity buyer. We had great experience with professional people. Jana did excellent professional job. Excellent service from Nasira, Ben More

by Andy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nasira Mahmic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jana Tahirovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Waldon
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We hope you are enjoying your new car. Please come back to see us for all of your vehicle needs.

April 17, 2018

Great Experience I was treated very well when I purchased my Infiniti. The process was very easy and they made sure I was completely satisfied with my purchase. Thank More

by Yolanda E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Salette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We hope you are enjoying your new car. Please come back to see us for all of your vehicle needs.

April 17, 2018

Blown away by the customer service!!!!!! I purchased my 2015 Kia K900 from Tyson Pettiford, He went above and beyond for my family and I! I can't thank him enough! More

by Chasjones23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Pettiford (AWESOME CUSTOMER SERVICE)
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We hope you are enjoying your new car. Please come back to see us for all of your vehicle needs.

April 17, 2018

Gwinnett infiniti is family now Excellent service from infiniti gwinnett specially by William Rush and Miss Jana Tahirovic. Their customer service was at their best and very happy wi More

by adil15505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jana Tahirovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Rush
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We are honored to have your recommendation! We hope to see you again for all of your INFINITI needs.

April 16, 2018

As always great experiance Repeat customer. Purchased yet another vehicle from these guys :) ,as always great team of associates. I wanted an upgrade from what i had. Called tho More

by Speed freek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jana Tahirovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damir Osmanbasic
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

April 14, 2018

Amazing Experience This was my first car buying experience and everyone here was incredible. Jana and Damir did an outstanding job breaking down our options, explaining More

by rowanTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goran Cisic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jana Tahirovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damir Osmanbasic
Apr 30, 2018 -

INFINITI of Gwinnett responded

Thank you for taking the time to give us your feedback. We are thrilled to hear about your experience at our dealership. We are honored to have your recommendation! We hope to see you again for all of your INFINITI needs.

April 12, 2018

The worst car buying experience ever. The vehicle was delivered to my house on March 30 2018. My experience at Infiniti of Gwinnett was very horrible. First a part of the vehicle descripti More

by henryrobinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Ghazal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Goran Cisic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clara Salette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Hooten
Apr 13, 2018 -

INFINITI of Gwinnett responded

Mr. Robinson, We are sorry that you feel like you had a horrible experience with our dealership. That is truly not our intention. We strive to meet our customers needs and make sure they are satisfied with their purchase. The reviews we receive from our customers is a testament to those efforts. I would like to address some of your comments in the review: -Since we are a dealer in the state of Georgia we only know the taxes and fees that are specific to our state. Clara reached out to an INFINITI dealer in your home state of Mississippi to verify what taxes and fees would be associated with the purchase. Unfortunately, when we pushed your deal through the system it was flagged and updated to reflect that actual taxes and fees under your state laws; increasing your deal by $1,400. We were not misleading you in any capacity we were operating with information we had received from another dealer. While it is unfortunate, that $1,400 goes directly to your state. In no way, shape or form do we receive any of that money. -When you called up to our dealership and spoke with Craig, he was the only manager on duty. He politely took your call and listened to your frustrations. In no way, was he being dismissive of your claims, but there was nothing he could do. -When you called to speak with our Executive General Manager, Steve Kendrick you were not able to reach him by phone, as he oversees several dealerships and works at different stores each day and travels frequently. When you did reach his assistant, she informed you of this. She also gave you his email address stating that it was the best way to contact him if you needed to speak with him. He has not received an email from you to this day. Again, Mr. Robinson, we are sorry to hear that you feel as if you were mislead and had a horrible experience. Our team strives to make sure customers needs our met, however we do not have control over state taxes & fees.

Apr 16, 2018 -

henryrobinson responded

The very day I wrote the review is when I sent the email. It seems as if this dealership only cares about the customers until they make the sale. As for Clara, I was told by her and the Financial manager that she contacted the state in regards to the taxes not another Infiniti Dealership in MS (that was not the whole truth then, if she would have called the state like she said she did then she would have gotten the correct taxes). Honestly I have no problem with paying the taxes it is the principle of the situation that your team fail to acknowledge. Also I am still awaiting response from the sales manager in regards to the dented bumper that I told Mrs. Salette about. She was suppose to get back with me on 12 April and no later than 13 April. today is 16 April and still no response. I called her and asked her about it today and her response was she got busy and didn't get around to it. So that further leads me to believe that the saying out of sight out of mind holds true. All I am asking for you guys to stand behind your product and the sale. PLEASE. Will I get a chance to speak with Mr. Kendrick or will I continue to be dismissed. Will it be better if I take the time to drive there in person to discuss the matter? Let me know please.

April 10, 2018

Get everything in writing There was a verbal commitment to provide an additional key (only 1 was provided at purchase), but because of a "manager change", it wasn't honored. More

by BEEG07
Recommend Dealer
No
Employees Worked With
Nick, Jessica
Apr 13, 2018 -

INFINITI of Gwinnett responded

First of all, thank you very much for your recent visit to INFINITI of Gwinnett. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message.

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