INFINITI of Hoffman Estates

Service advisor Sabestian Was very knowledgeable and friendly. Kept me updated daily and was honest. Will definitely be returning to this service center for my vehicle. friendly. Kept me updated daily and was honest. Will definitely be returning to this service center for my vehicle. More

Great service! Carlo was able to find the problem in my vehicle and then get me in and out very fast after repairing it professionally vehicle and then get me in and out very fast after repairing it professionally More

Great price but the vehicle was not Certified quality -- i just got it last week, and already have to take it in for repairs. Also, I bought it thru an online service -- the finance department was VERY diff i just got it last week, and already have to take it in for repairs. Also, I bought it thru an online service -- the finance department was VERY difficult to coordinate with. Last, the QX80 had a horrible smell inside-- i don't think it would hurt to have the SUV vacuumed and cleaned. More

Terrible experience. The employees walk around with no masks. Except for outside, there is no place to feel Covid-safe there. The gentleman in service was great - nothing but high marks for him. The cashi masks. Except for outside, there is no place to feel Covid-safe there. The gentleman in service was great - nothing but high marks for him. The cashier who checked me out was horribly rude. I’ve never given a bad review at this dealership before - I’m typically not a complainer. But this was awful. More

Stan did a great job conveying the condition of the vehicle and showing us videos before our drive in from out-of-state. Thanks Stan! vehicle and showing us videos before our drive in from out-of-state. Thanks Stan! More

I can't Ziegler Infiniti enough. It was an emergency close to closing time after an accident . Arriving only a few minutes until closing, the staff accepted my car which had been damaged in an accident close to closing time after an accident . Arriving only a few minutes until closing, the staff accepted my car which had been damaged in an accident near by. From the minute I walked in the door, I was completely taken care of. Bill Neuman put me at ease, even improvising a form to get the needed info to the service department manager ! Carlo Alvar promptly called as was promised when the dealership opened again on Monday morning. From there out, he and his team assessed, and advised on the repairs needed. The work was completed quickly and was quality work. All in all a great experience! More

Great experience with Alex and Marcellus. Very friendly, seemed to care about the customers more than many salesman I have worked with. Straight forward, and want you to have the best experience you can. seemed to care about the customers more than many salesman I have worked with. Straight forward, and want you to have the best experience you can. More

Great service! Doug was very helpful and detailed in explaining what was wrong with my vehicle and I was able to have my car back up and running right away. explaining what was wrong with my vehicle and I was able to have my car back up and running right away. More

Very kind people. Explain every detail a bout the service process. I was taken as a walking costumer. And did not took to long to be done with the service a need it. process. I was taken as a walking costumer. And did not took to long to be done with the service a need it. More

Thank you INFINITI of Hoffman Estates for you exceptional service. Sebastian was outstanding keeping me in the loop on my car repairs all along & taking the time to explain the process & issues. I am comfort service. Sebastian was outstanding keeping me in the loop on my car repairs all along & taking the time to explain the process & issues. I am comfortable coming back for all of my future service needs. More