INFINITI of Kansas City

Great experience Not a fan of car shopping, I had been putting off the whole process for far too long. Brady met us at the door and it wasn't long before I realized w Not a fan of car shopping, I had been putting off the whole process for far too long. Brady met us at the door and it wasn't long before I realized we were in good hands. Brady was not pushy at all. He was genuinely interested in what I was wanting in a new car. He answered all my questions and gave me the time I needed to get everything answered. Brady then introduced us to Mark Redmond. Another very nice guy. My husband and I left there not frustrated or irritated like we had at other dealerships, but instead left there feeling like we couldn't go wrong if we bought a car from them. Which in fact we did. We would recommend Brady and the Infiniti dealership to all of our friends and family! More

Friendly staff, great experience! I had done my research online and found the Infiniti G37x that I was looking for. Eddie was the first to greet me at the dealership and we hit it off I had done my research online and found the Infiniti G37x that I was looking for. Eddie was the first to greet me at the dealership and we hit it off right away. He was very knowledgeable about the cars and provided the extra insight I needed to make my decision. The transaction was smooth and without pressure to make the purchase. I bought my Infiniti G37x on 4/26/16. I would recommend Eddie to anyone thinking of buying a car. Thanks Eddie! Kirby Foster More

Great experience. Was very smooth. Dealer had all paper work filled out and ready to be signed. Car was prepared and ready for me to take. They went over the entire car and features. Co Dealer had all paper work filled out and ready to be signed. Car was prepared and ready for me to take. They went over the entire car and features. Could not of asked for an easier transaction at a dealer. Financing guy was great. Got me the best rate possible. So happy with everything. More

friendly and cost effective service department I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue which I explain below. Normally you expect service folks to try and upsell stuff and get you to do maintenance that may not strictly be "needed" or recommended by the manufacturer. That was NOT the case here. They did not try to sell me on expensive synthetic oil or Nissan ester oil. They said that regular oil was just fine. Also, they dissuaded me from doing early maintenance on the 4 wheel drive system, saying that there really was no need to do the fluids earlier than the manual called for. Saved me a lot of money. It was really easy to make appointments here and they always had a free loaner for me even on small jobs. The free loaners they gave me were always really nice cars, usually nicer and more expensive than the car I was servicing. They also always nicely cleaned up my car and it smelled really good when I got it back, again even on really small jobs. People in service were all always really friendly and seemed quite competent at what they did. It actually was a joy to come there for service. Only negative was that they were never able to fix some rattles in the dashboard even though they tried mightily on 3 or 4 occasions. Notwithstanding their sincere efforts, they were never able to completely fix the problem, although after the last visit it was definitely better than it was before. On the pre-owned sales side, they were very friendly and had some nice cars in very nice condition, but from what I could tell, their cars seemed to me to be priced pretty high. After shopping here first, ended up getting a 2011 Infiniti elsewhere with 10,000 miles on it for the same price that they were proposing to sell me a 2010 of the same model which had almost 30,000 miles on it. More

Fast, friendly service We arrived at the dealership later in the day and were concerned we might be there late into the night. But, the sales team worked diligently to make We arrived at the dealership later in the day and were concerned we might be there late into the night. But, the sales team worked diligently to make the trade-in and purchase of our new QX60 as painless as possible. No pressure sales and they made sure we didn't have to stay the entire night to make the deal. GREAT experience and we love our new car! More

My new sweet ride I stated out working with Zach however, he referred me on to Jake Gilliam. Jake was very helpful in my decision to lease a new Infiniti. He was very l I stated out working with Zach however, he referred me on to Jake Gilliam. Jake was very helpful in my decision to lease a new Infiniti. He was very laid back, funny and made me at feel at ease. His low pressure approach, went well with my personality. More

Phil & Carolyn Pope Purchase of 2016 QX80 My wife and I first visited the dealership to check out low mileage used QX80's but decided in the process that we would move forward with new. Mike My wife and I first visited the dealership to check out low mileage used QX80's but decided in the process that we would move forward with new. Mike Motley, our salesman, worked tirelessly and patiently with us, answering numerous questions and going the "extra mile" to make sure we got the options and color we wanted. Our buying experience was surprisingly enjoyable and I will highly recommend both Infiniti of KC and Mike to my friends. I would feel remise if I did not mention Mark Redman, Manager in this review. Mark worked with Mike to structure a deal for us that was more that fair and he was a real pleasure to work with. I am sorry to say that I did not get her name, but the receptionist in the show room area after I had made just two trips in knew me on site by name, what salesman I was working with and who my wife was. A very professional touch. All in all, a great auto purchasing experiences. More

Quick and Easy We came to look at the QX60 and was pleasantly surprised by the car. I had no intentions of buying this brand, but after a test drive I was won over. We came to look at the QX60 and was pleasantly surprised by the car. I had no intentions of buying this brand, but after a test drive I was won over. We had a great experience. It was fast, easy and informative. Mike didnt put on any pressure. Showed us multiple options and worked to get the price where we were comfortable with it. By far the best car buying experience to date. More

Excellent and painless purchase Tom was excellent during this whole process. He was honest and straight forward with me the whole time. He always maintained a level of professional Tom was excellent during this whole process. He was honest and straight forward with me the whole time. He always maintained a level of professionalism whether in person or via phone and email. The purchase process was very painless and took only a couple of hours to get through everything. I would definitely recommend Tom and Infiniti to future buyers. More

Extremely Professional Buying Experience We had a very thoughtful and throrough dealership experience. They were very responsive to our questions and needs. We worked with a caring and char We had a very thoughtful and throrough dealership experience. They were very responsive to our questions and needs. We worked with a caring and charismatic sales professional who took us through every detail of the car upon delivery. More