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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
425 Reviews
Contact Dealership

17305 WA-99

Lynnwood, WA

98037

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Showing 425 reviews

November 13, 2023

Only place in town I have my Q60s serviced. Will maintain that after this visit. More

by CCJCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

INFINITI of Lynnwood responded

We appreciate you and your loyalty. Thank you for your service visit and for taking the time to share your review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit. Thank you for choosing INFINITI of Lynnwood!

Helpful
November 11, 2023

The people were nice guys but what is always disappointing with car dealers is that once they know you like a car and want it they tend to take advantage of the customer by not really dealing fa More

by davewf23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mario Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Harkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Krilevich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mauricio Monico
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss your experience further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

Helpful
November 10, 2023

Exceptional Service and not pushy on potentially needed maintenance. They easly leave it to you to determine what you'd like to do. More

by rgreen917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business! We are happy that you were provided with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

Helpful
November 10, 2023

Easy to get an appointment, they listened to my concern and found the problem, just didn't get it fixed all the way. More

by glodunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are sorry that we did not provide the ‘5 star’ experience we strive for. We will be looking forward to every opportunity to provide an exceptional experience for you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

Helpful
November 08, 2023

Very polite and conveyed information about my vehicle in a way that was logical and problem solving. Wish more dealerships were able to communicate this way. More

by qx60driven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jeanneret
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing INFINITI of Lynnwood to assist you. We are happy that your experience during your visit was a positive one. We appreciate you and your business!

Helpful
November 06, 2023

The video from the service tech was great and very informative. It pointed out items that needed attention. There were a lot of items that needed attention, but my service advisor, Ben Lutz, was very More

by mdopps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing Ben and our team to assist you with your service needs. We are happy that your experience during your visit was a positive one and that the tech video was helpful. It is our pleasure assisting you and we will be looking forward to seeing you next time. Thank you for choosing INFINITI of Lynnwood!

Helpful
November 06, 2023

Fantastic work, pretty cool you send a video of the possible problems and update the client about what you've done. More

by Grayson82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

INFINITI of Lynnwood responded

We appreciate you! Thank you for choosing INFINITI of Lynnwood and for allowing Ben and our service team to assist you. We are happy that your client experience was a positive one and that the tech video was helpful. We are grateful for you and your business!

Helpful
November 06, 2023

Good communication by staff, quick easy service, very pleased with my experience at Lynnwood infinity More

by heather.michelson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

INFINITI of Lynnwood responded

Thank you for your 5 star review and for choosing INFINITI of Lynnwood. We appreciate you and your business and we are happy that your service visit was quick and easy. It was our pleasure assisting you and we will look forward to seeing you at your next visit.

Helpful
November 04, 2023

Third car I’ve bought there so you must be doing something right thank you More

by MSKIMG1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mauricio Monico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

INFINITI of Lynnwood responded

Congratulations on your new car and thank you for continually choosing INFINITI of Lynnwood! It is always our pleasure assisting you and we are grateful for your kind review. We welcome every opportunity to assist you again in the future and will be looking forward to seeing you at your next visit with us!

Helpful
November 03, 2023

Ben was fantastic. Seemed like a took a long time to get the Battery in More

by BRAD68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

INFINITI of Lynnwood responded

We appreciate your review and we are grateful for your business! We are happy that Ben provided you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

Helpful
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