INFINITI of Lynnwood

INFINITI of Lynnwood responded

Thank you for your wonderful 5-star review! We're delighted to hear that you had one of the easiest car-buying experiences you've ever had. Providing a smooth, stress-free process is what we strive for, and we're so glad our team delivered that for you. We truly appreciate your recommendation and your trust in us. Congratulations on your new vehicle, and we look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for your incredible review and for being such a loyal member of the INFINITI of Lynnwood family! We truly appreciate the time you took to share your experience and are honored by the trust you've placed in us over the years. We're thrilled to hear that Joel and our entire service team have consistently provided the professionalism, honesty, and exceptional care you deserve. It's especially rewarding to know that services like our pickup and delivery, clear communication, and transparent recommendations have made maintaining your vehicle as convenient and stress-free as possible. Your comments about your recent 45,000-mile inspection and our commitment to recommending only the services your vehicle truly needs mean a great deal to us. Building lasting relationships through honesty and outstanding customer care is exactly what we strive for every day. Thank you as well for recommending us to your friends and family. That is one of the highest compliments we can receive. We look forward to continuing to earn your trust and providing you with exceptional service for many years to come. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

¡Muchas gracias por su excelente reseña de 5 estrellas! Nos alegra saber que recibió una atención al cliente excepcional por parte de Javier Martínez. Compartiremos con él sus amables palabras, ya que estamos seguros de que significarán mucho para él. Agradecemos sinceramente su confianza y esperamos seguir brindándole el mismo nivel de servicio en cada visita. ¡Será un placer atenderle nuevamente! Si tiene alguna pregunta o inquietud, no dude en comunicarse conmigo. Estamos comprometidos a brindar el mejor servicio al cliente posible. **Erica Lin** Client Loyalty Manager Directo: 425-605-1375 Correo electrónico: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you so much, Glenn, for your incredible 5-star review and for taking the time to share such thoughtful feedback! We are truly honored by your kind words. It's wonderful to hear that every part of your service experience—from check-in and communication to the quality of the work and attention to detail—met your expectations. Providing transparent communication, exceptional workmanship, and a stress-free experience is exactly what we strive for, and we're thrilled to know our team earned your trust. Your recommendation means a great deal to all of us, and we look forward to continuing to provide the same level of care every time you visit. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for your wonderful 5-star review! We're so glad to hear you had such a positive experience with our team. It's great to know that Victor's knowledge, attentiveness, and commitment to finding the right vehicle made a difference, and we're happy our finance team helped make the purchasing process smooth and enjoyable—even if it felt "too easy!" We truly appreciate your business and look forward to welcoming you back for many visits to come. Congratulations on your new vehicle! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you, Tyler, for your outstanding review! We're honored to have earned your trust, especially knowing your hesitation about dealership service departments. It's wonderful to hear that our Lynnwood team has consistently provided honest recommendations, quality service, and a customer-first experience. We'll be sure to share your kind words with our service manager and the rest of the team. We truly appreciate your support and look forward to continuing to take great care of you and your vehicle. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience with us exceeded your expectations from start to finish. It's great to know the vehicle was exactly as you hoped and that Javier made the process smooth, welcoming, and enjoyable. We're especially glad that what started as a simple test drive turned into the quickest and easiest car purchase you've experienced. Congratulations on your new vehicle, and thank you for trusting us with your trade-in! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. **Erica Lin** Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you for sharing your feedback, Randy. We're glad to hear that Victor and Hitoshi were friendly and helped make your purchase experience comfortable. It's also wonderful to know that you're enjoying your vehicle and that it's already turning heads! We appreciate you bringing your concerns regarding the wheel and tire condition to our attention. Customer satisfaction and transparency are very important to us, and we would welcome the opportunity to discuss this matter further and address any outstanding concerns you may have. Infiniti of Lynnwood (425) 599-2384

INFINITI of Lynnwood responded

Thank you for your wonderful review, Juju! We truly appreciate your kind words about our service department. It's great to hear that our team consistently provides timely service, maintains a positive and friendly atmosphere, and takes the time to answer all of your questions. Delivering an exceptional experience to our customers is our top priority, and we're grateful for your continued trust in us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]

INFINITI of Lynnwood responded

Thank you so much for your kind review Kennedy! We value and appreciate your business and we're so happy you see our hard work being reflected. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com]