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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
419 Reviews
Contact Dealership

17305 WA-99

Lynnwood, WA

98037

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Showing 419 reviews

March 29, 2024

Great customer service, very knowledgeable and helpful, I would definitely go back again . Thank you, Joe and team Infiniti More

by Armygreen0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and for allowing our service team to assist you. We are grateful for the trust you have placed in us and we are happy that Joel provided you with an excellent customer experience. We will look forward to seeing you at your next visit with us. Thank you for choosing INFINITI of Lynnwood!

Helpful
March 26, 2024

We felt like the buying experience was not thorough enough or genuinely transparent. We advise future buyers to ask a lot more questions than we did, especially if you're considering the upselling of t More

by kekeandpenelope
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mario Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

INFINITI of Lynnwood responded

Thank you for your visit and detailed review. We are sorry to learn that your experience was not the full 5 star experience we strive for. We appreciate the feedback and welcome every opportunity to learn how we can make our purchase process a better one. Please reach out to our Management team at customercare@infinitioflynnwood.com or (425)409-6274 if you would like to discuss your experience further. Thank you again for choosing INFINITI of Lynnwood.

Helpful
March 25, 2024

It was a fantastic experience and Ben very helpful! I will definitely come back for service in the future. More

by randy14781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

INFINITI of Lynnwood responded

Thank you for allowing Ben and our service team to assist you and it was our pleasure providing you with a fantastic experience. We will be looking forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!

Helpful
March 25, 2024

Ben explained clearly how often I need to service my vehicle. I got a good service from INFINITI of Lynnwood. More

by MKC.ECE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business. We are glad that you had a positive experience with Ben and he provided you with a good plan for future maintenance. Thank you for trusting our INFINITI of Lynnwood service team to keep your car in great condition!

Helpful
March 25, 2024

We had an excellent experience, our Service Advisor had our best interest in mind. Thank you Ben! More

by JEREMY.VOLLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

INFINITI of Lynnwood responded

Thank you Jeremy! We are are happy that you had an excellent experience at your recent visit with us and that Ben took great care of you. We appreciate you and your business! Have a wonderful week!

Helpful
March 23, 2024

They value every customer and are very friendly and knowledgeable. They work hard to help everyone feel at ease during the car service More

by auntiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind review and we appreciate the opportunity to assist you. We are happy that your experience was friendly, comfortable and positive. We will be looking forward to your next visit with us. Have a wonderful week!

Helpful
March 22, 2024

Wouldn’t take my infinity anywhere else even if there was a dealership across the street from my house! More

by Martinlun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

INFINITI of Lynnwood responded

We appreciate your loyalty to our team! We are happy that you were once again provided with exceptional customer care and it is our pleasure assisting you. Thank you sharing your kind review for continually choosing INFINITI of Lynnwood. Have a wonderful weekend!

Helpful
March 22, 2024

Ben and his team worked hard to diagnose and track down our problem. Communication was a priority More

by JR1159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business! We are happy that Ben and the team provided you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

Helpful
March 21, 2024

Very professional in their service approach. The services discussed were performed timely. Service person was very professional. A great experience. More

by jtallman.fitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your visit. We are happy that our service team provided you with a professional, timely and great customer experience. It is our pleasure assisting you and we will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!

Helpful
March 21, 2024

It was a real pleasant experience buying my SUV here, the salesman and manager were great and Mario in finance did an excellent job getting a super good rate for me !! More

by MR.LACS92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

INFINITI of Lynnwood responded

Congratulations on your new car and thank you for choosing INFINITI of Lynnwood! It was our pleasure assisting you and we are happy that the entire Sales team provided a pleasant customer experience for you. We are grateful for your kind review and we welcome every opportunity to assist you again in the future.

Helpful
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