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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
550 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 550 reviews

August 04, 2023

Car was everything promised. We spent hours at the dealership. Only one person closing deals and we had to wait. Bought additional chip protection and still fighting for appointm More

by mdwaggon7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Lonsdale
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

INFINITI of Lynnwood responded

Thank you for sharing your feedback and we are very sorry to learn about your disappointment in your visit. We never want our clients to leave frustrated or feel like they did not receive the 5 star customer service we strive to provide. Please reach out to customercare@infinitioflynnwood.com or call our Management team at 425.409.6274 if you would like to discuss your visit further. We would love the opportunity learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

August 03, 2023

Wonderful service and fair pricing. I would highly recommend this company. My sales person was Victor, he was courteous and professional. More

by j.scottaaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor
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Sep 06, 2023 -

INFINITI of Lynnwood responded

Congratulations on your new car and thank you for choosing INFINITI of Lynnwood! It was our pleasure assisting you with your new car purchase and we are grateful for your kind review and recommendation!

August 03, 2023

Ever thing done in a very timely manner, very happy with all services, very professional. More

by LPOLYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KYRA
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate you! Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business!

August 01, 2023

Great service, clean lounge and professional service people. My only negative reaction was to be told about the 3% additional fee to use a credit card. No prior notice was given. That's a cost associ More

by dianeolson
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

Thank you for your review and visit. We are sorry for your disappointment in our new payment system and we appreciate your feedback. We will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!

July 29, 2023

Service was fantastic. Really appreciated Kyra for advocating for me to her manager and having my cost cut down. Will always come back as long as I still drive an Infiniti More

by mbondeivo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your continued business! We are that happy that Kyra provided you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

July 29, 2023

Service was exceptional I have peace of mind when I get to the Dealer to get my car service. More

by ibrahimidriss53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeo White
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate you! Thank you for choosing INFINITI of Lynnwood and for allowing us to assist you. We are grateful for you and your business!

July 29, 2023

After oil changed done, put back cover not in place , aligned , and missing the screws. More

by RITHY_MEANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We are very sorry to learn about your disappointment in your experience. Please reach out to our Management team at (425) 409-6274 or email customercare@infinitioflynnwood.com if you would like to discuss your experience further. We welcome any opportunity to learn how we can earn back your trust and confidence in our team. We look forward to hearing from you.

July 29, 2023

It was great! I have only ever taken our vehicle to this team. Thank you. More

by jdeuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate you and your loyalty. Thank you for your service visit and for taking the time to share your review. It is always our pleasure assisting you and we will look forward to seeing you at your next visit. Thank you for choosing INFINITI of Lynnwood!

July 28, 2023

Top notch service; very professional and timely. Thank you Ben Lutz et al! I highly recommend. More

by erek.barhoum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Lutz
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate your kind review and recommendation. We are grateful for your business and happy that Ben provided you with exceptional customer care. It is our pleasure assisting you and we will look forward to your next visit with us. Thank you for choosing INFINITI of Lynnwood!

July 27, 2023

Kyra is an outstanding Service Adviser. Kudos to her. I was very pleased with her assistance and keeping me informed of the status. More

by jfholford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyra Russo
Report | Print
Sep 06, 2023 -

INFINITI of Lynnwood responded

We appreciate your kind review and we are grateful for your business! We are that happy that Kyra provided you with exceptional customer care and it is our pleasure assisting you. Thank you for choosing INFINITI of Lynnwood!

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