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INFINITI of Naperville

Naperville, IL

4.9
3,497 Reviews
INFINITI of Naperville is one of the Nation’s Largest Certified Pre-Owned INFINITI Dealers. Our state of the art luxury car dealership in Naperville, Illinois.
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1550 W. Ogden Ave

Naperville, IL

60540

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Showing 3,497 reviews

February 11, 2017

Outstanding experience Buying a new car is one of my least favorite things to do. The service and experience at Infiniti of Naperville exceeded my expectations. Mike Swans More

by M Thibos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Swanson
Feb 13, 2017 -

INFINITI of Naperville responded

Here at Infiniti of Naperville we would like to thank you for the terrific review, the perfect DealerRater score, your recommendation of Michael Swanson and of course your Infiniti purchase. We are very happy to hear that the service you received from Mike went way above your previous dealership experiences. Feel free to give us a call if you have any future questions and happy/safe driving in your new Infiniti!

February 11, 2017

Best Car Shopping Experience!!! Best car shopping experience ever! No BS! Debbie and Mark were great! I told them what I wanted and thats what I got! I didn't have to meet 15 dif More

by jessea626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Hansen, Mark Schoeberlein, Dallas Carlson, Jon Hale
Feb 13, 2017 -

INFINITI of Naperville responded

Infiniti of Naperville cannot thank you enough for your new Infiniti purchase and for the wonderful review. We are very happy to be making you a part of our dealership family and look forward to seeing you again soon when your vehicle is ready for its first free oil change. Please feel free to recommend our dealership to any of your family or friends and happy/safe driving till your next visit!

February 11, 2017

Very Quick and Refreshing Experience We went to Infiniti of Naperville interested in looking for a new car...John Schultz was the Salesman who helped us. he was very helpful and patient w More

by Lkrzyzak
Recommend Dealer
Yes
Employees Worked With
Dale Morrone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Hale, John Schultz
Feb 13, 2017 -

INFINITI of Naperville responded

Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new Infiniti!

February 10, 2017

Awsome Experience Great purchase experience. Adam went out of his way to be accommodating in the purchase of my vehicle. He tracked down the exact vehicle I wanted an More

by Loibs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Pelkey, Adam Murczek, Justin Rogers
Feb 13, 2017 -

INFINITI of Naperville responded

Infiniti of Naperville would like to thank you your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with Adam Murczek was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent winter!

February 09, 2017

Car buying made difficult. Maybe they were off however, it was the most difficult car buying experience I've had. It almost made it seem like I was troubling them. More

by DJMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Murczek, Jon Hale
Feb 10, 2017 -

INFINITI of Naperville responded

Hello DJMiller, Thank you for taking the time to tell us about your experience. I am sorry to hear about the difficulty you described. I assume this review was from your visit back in December. We truly strive to provide an exceptional experience for all our clients. I would really appreciate an opportunity to speak with you. Please contact me at your earliest convenience at 630.241.3000 and ask for Dale

February 08, 2017

Great, easy purchase of my dream car Infiniti QX80 Randy Chin did an excellent job of selling me a beautiful white Infiniti QX80. I had come to visit him a little over a year ago with very specific req More

by Tracey1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Chin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Hale
Feb 09, 2017 -

INFINITI of Naperville responded

Infiniti of Naperville is very happy to hear that you found your entire experience with our dealership from start to finish more than acceptable. We would also like to thank you for the perfect DealerRater score and your patience in waiting a whole year till we could find the QX80 you were searching for. Please come again soon and visit us for service on your new Infiniti, but until then we wish you happy/safe driving this winter!

February 08, 2017

Great and informative visit! I'm in the very early stages of researching cars for my next purchase and visited Infiniti of Naperville to learn more about the various SUV options. More

by Henry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Murczek
Feb 09, 2017 -

INFINITI of Naperville responded

Thank you for the wonderful review of Infiniti of Naperville, for the perfect DealerRater score and of course for your consideration of us when you are ready to purchase a vehicle. Adam Murczek is one of our many excellent Sales Professionals and we are always happy to hear when he can meet every need of his customers. Please give us a call if you have any future questions and our door is always open. Thanks again and happy/safe driving this winter!

February 06, 2017

Great experience John's approach was patient and relaxed. Most dealerships I have felt pressured and rushed and lied to. Being a single women looking for a car was g More

by Terri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schultz
Feb 09, 2017 -

INFINITI of Naperville responded

Thank you for considering to Infiniti of Naperville for your next vehicle purchase and for the positive review. We are always happy to hear when our dealership goes above and beyond any previous vehicle purchasing experiences and it is wonderful knowing that John Schultz did a job worth recommending. We hope to see you again soon and wish you happy/safe driving until your next visit.

February 04, 2017

Fast, Professional and Caring Hilary takes the time to not only understand your questions, but provides clear explanation of their analysis and resolution. Top notch service and l More

by Scott H
Recommend Dealer
Yes
Employees Worked With
Hilary Owens
Feb 06, 2017 -

INFINITI of Naperville responded

Infiniti of Naperville would like to thank you for your excellent review, perfect DealerRater score and of course your business. It is great knowing that you found our service process to be trustworthy and understanding. We look forward to seeing you again in the future and wish you happy/safe driving in your Infiniti!

February 02, 2017

Great staff The employees here are very knowledgeable about the vehicles I inquired about. Adam was upfront and truthful to me helping me in this continued proces More

by Stevenkq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lynch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Murczek
Feb 02, 2017 -

INFINITI of Naperville responded

The Infiniti of Naperville staff works very hard to make every customer experience truthful and knowledgeable so we are very happy to hear when our hard work is noticed and appreciated. Thank you for the outstanding review and please feel free to give us a call if you have any future questions or issues. From the entire Infiniti of Naperville staff we wish you happy/safe driving this winter!

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