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Ide Honda
Rochester, NY
1,503 Reviews
Ide Honda is a family owned and operated Honda Dealership in Penfield, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in Penfield, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,503 reviews
December 07, 2012
I LOVE my new CRV and I feel that we received excellent customer service and a fair price. I feel that Bran Constantino was very helpful and honest about getting the most for our money. He was enthusiast customer service and a fair price. I feel that Bran Constantino was very helpful and honest about getting the most for our money. He was enthusiastic about our purchase and took time to show us all the "bells and whistles" He checked on us after the purchase as well to see how everything was going. Dick Ide and Brad also worked hard for our insurance rate as we had a VERY low interest rate through USAA bank and you guys were able to get Honda credit to beat it! Thanks for everything....wanna pay the bill too? lol Happy holidays! Jodi and Eric Lanpher More
by jlanpher
Helpful December 06, 2012
Brad was very professional and friendly. He made it very easy for me to choose my CRV that I have been wanting. He even made sure to have the color that I wanted delivered to Honda the next day. I will def easy for me to choose my CRV that I have been wanting. He even made sure to have the color that I wanted delivered to Honda the next day. I will definitely recommend him to my friends and family. More
by Ehagen14
Employees Worked With
December 06, 2012
Brad was an excellent salesman and very helpful. He is very knowledgable about the entire Honda line of cars. He made leasing a new vehicle very easy. This was our second time working together. very knowledgable about the entire Honda line of cars. He made leasing a new vehicle very easy. This was our second time working together. More
by glabe
Employees Worked With
December 05, 2012
Very helpful,knowledgeable and a very positive experience. Brad took time to answer in detail my questions and was very friend Y. I would recommend him & the dealership. experience. Brad took time to answer in detail my questions and was very friend Y. I would recommend him & the dealership. More
by Mhurley
Employees Worked With
December 05, 2012
Brad was my sales rep. I felt very comfortable working with him while leasing my new Honda civic. He was very knowledgable and helped me thru the whole process. The price was good and I was very pleased a with him while leasing my new Honda civic. He was very knowledgable and helped me thru the whole process. The price was good and I was very pleased after the deal was made. I will definitely recommend Brad to all my friends and family. I love my new car and couldn't be happier. Thank you Brad so much for helping me make this big decision and feeling good about it . More
by Bvgrl12
Employees Worked With
December 05, 2012
I was very pleased with my Dick Ide experience,my salesman Brad Constantino was very helpful and made the process very easy.I would recommend Dick Ide to my family and friends. salesman Brad Constantino was very helpful and made the process very easy.I would recommend Dick Ide to my family and friends. More
by econ2700
Employees Worked With
December 05, 2012
I'm Very happy with Brad, he got me the price I was willing to pay for my new Honda Fit.He also got me what I wanted for my trade-in I was very satisfied with the deal I got. I would most likely recomm willing to pay for my new Honda Fit.He also got me what I wanted for my trade-in I was very satisfied with the deal I got. I would most likely recommend Brad to friends when they are looking for a new or used car. More
by Spike143
Employees Worked With
December 04, 2012
I am just blown away by the great customer service I received from Linda Freeman at Dick Honda. I locked myself out of my car (ugh), so the first thing I did is call Dick Ide to see if I had a lock out received from Linda Freeman at Dick Honda. I locked myself out of my car (ugh), so the first thing I did is call Dick Ide to see if I had a lock out service with my extended warrenty. I talked to Linda in the service department and I was told I did not have that type of service on my warrenty. I was told that I could get a key replacement from the service department, but I would need to get a ride out to Dick Ide. I had no way of getting out to the dealership at that time. Linda offered to get the key cut and she met me at my car. That is over and above service. I can't thank her enough! Cindy Latiuk More
by cindyloohoo
Employees Worked With
Linda Freeman
November 30, 2012
I have an '04 Odyssey and a '99 Subaru Outback, neither bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for f bought from Dick Ide. I have been coming to them for 6 years and have only had excellent service every time for both cars. They change my oil for free on the Honda, and always check the fluids, pressures and consumable parts for wear, and give me a full report when they're done. They are fast and on time, and always polite and friendly. I've had inspections done there and they've never "nickle & dimed" me to pass. Their prices are reasonable, and they look to find warranty coverage for any service first. I would definitely recommend them! More
by robertfranki
Employees Worked With
Linda Freeman
November 29, 2012
I bought my 2007 Honda accord I thought from a reputable I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was I bought my 2007 Honda accord I thought from a reputable place, I did not. I specifically asked about the brakes before buying the car. I was told it was certified and although I thought the price was too high I wanted a dependable car. Well I have had nothing but problems with my brakes. After having the car six months having issues with my brakes after I "serviced" them a month before. I brought my car in and received a phone call that I needed rotors and pads and it was going to cost me close to $500. I was shocked that they would charge me and had an argument with Linda. I ended up getting a one-time courtesy after she spoke with the manager. She accused me of aggressive driving and that's why my brakes were wearing out so fast. Well it turns out that the master brake cylinder was bad and I had been driving the car Dangerously after going there 3 times. Well now I have more problems with the brakes and I go in and of course I get Linda again and she starts off with how much its going to cost to have them even look at it, mind you I have the service rewards program. Well leaving close to hundred dollars later, they "unfroze my brakes", rotated my tires and replaced a vanity light. I still have problems with my brakes!! I am sick of hearing "get a real car" or "your brakes again!” I also had Linda waving a booklet in front of my face saying I’m not serving my brakes regularly and oh yeah you bought this car USED from us, and mind you I could of gotten a new Chevy Cobalt cheaper than this car. I still have to go back because they sold me the car with a heated seat problem and it was "fixed" already once. I spend too much of my time having to keep going back out to Penfield. And Linda let me know they were charging my Honda care $115.00 to even look at the seat! And they tired to make me feel like I got a deal leaving with bad brakes yet again...I am so over this car and hopefully I can trade it in when I go to a DIFFERENT Honda dealer! More
by stacey3
Employees Worked With
Linda Freeman
